Personal
Rising Star: Ali Pierce, Domestic & General
Listening to the needs of customers while working at Domestic & General's call centre led to Ali Pierce climbing to group head of communications.
Home insurers make 100% of their profits through the 'loyalty penalty': Citizens Advice
Citizens Advice is calling for the FCA to identify concrete solutions to the loyalty penalty as part of its insurance market study, after its research found that 100% of home insurance profits come from loyal customers.
‘Business as usual’ for Eldon as Debenhams enters administration
Debenhams’ holding company has entered administration, but the retailer's policyholders are unaffected according to broker Eldon.
Premiums 'more likely' to edge up despite claims fraud crackdown: Fitch Ratings
Insurers are unlikely to get a profit boost from a reduction in fraudulent claims and are instead expected to use savings to keep premiums down amid surging average claim sizes, according to Fitch Ratings.
FCA pledges crackdown on firms displaying disregard for customer outcomes: updated
The Financial Conduct Authority has warned general insurance firms that it "will not hesitate to intervene" if firms fail to meet their obligations to customers.
Blog: Rethinking underwriting in mobile device insurance
A new folding-screen smartphone is launching in the UK in May and will be the most expensive ever at £1800, but Ross Sinclair, CEO of EIP Insurance Services, says this has huge ramifications for those in the mobile device insurance sector and may prompt…
Blog: Kinsu - Missing the 'kinder' option
As a Londoner exposed to the industry on a daily basis, I doubt I’m alone in finding it difficult not to notice insurance adverts on the underground. And for a time, Kinsu seemed to be very much a staple between your Avivas and your Zurichs.
Time for Ardonagh to ‘grow into its clothes’ as it slices losses and bulks revenues
The Ardonagh Group sliced its losses by 149% in 2018, as CEO David Ross hailed ‘the end of three years limbering up’.
Insurance Hound: Most downloaded content by insurers in March
Four of the five articles downloaded most by Post’s sister title Insurance Hound’s insurer audience during March explicitly addressed ways in which technology has changed the insurance landscape.
Weather hit propels Co-op Insurance Services into loss with Markerstudy deal ahead
Co-op’s general insurance underwriting business, which is being sold to Markerstudy, made a trading loss in 2018.
Esure's Peter Wood admits 'disappointing result' as insurer sees a loss of £15.4m for 2018
Motor-heavy Esure faced a “disappointing” year that saw claims costs mount and its solvency coverage ratio dip.
Biba supports FCA’s multi-lateral approach to signposting service for people with pre-existing medical conditions
The British Insurance Brokers’ Association believes it ‘has a significant role to play’ in the Financial Conduct Authority’s approach to signposting initiative.
This Month: Figures, finalists and fools
Our cover interview for April features Amanda Blanc’s move from Axa to Zurich which was perhaps the most talked about people move of 2018. The Association of British Insurers' chair spoke to Jen Frost about her plans for the business in the coming year.
Whiplash reforms drive £100 fall in car insurance premiums over last quarter
Car insurance premiums fell by £100 between December and February due to whiplash reforms and a six-month reduction in the number of car registrations, according to analysis by Comparethemarket.
Penny Black's Social World: April 2019
A battle of wits and words, breaking world records and investing in future generations
The British Insurance Awards 2019: Shortlist revealed
Right Here, Right Now, it is shortlist time!
Interview: Amanda Blanc, Zurich
Amanda Blanc’s move from Axa to Zurich was perhaps the most talked about people move of 2018. The Association of British Insurers chair spoke to Jen Frost about her plans for the business in the coming year
Loss adjusters team up with ex-Premier League player on well-being app
Exclusive: A pair of loss adjusters have teamed up with a former Premier League football player to target insurers, brokers and suppliers with a well-being app.
Insurers can 'breathe easier' as Supreme Court clarifies the use of compulsory motor insurance
Supreme Court has ruled against Axa in a landmark dispute between a property damage insurer and a motor insurer over £2m fire claim.
More than a third of consumers feel no loyalty to their insurance provider
A third of UK consumers feel no loyalty to their insurance provider, according to a report.
Axa loses ground to new entrants in Northern Ireland motor market
Axa dominates nearly a quarter of motor premium in Northern Ireland, but its hold is slipping owing to new market entrants, unofficial figures show.
French insurer to set up UK branch as Brexit fail-safe
French insurance company La Parisienne Assurances will establish a third-country branch in the UK, in order to continuing operating in the country after Brexit.
This week in Post: Scraps, slurs and sexual harassment
Post held its reputation event this week, which felt somewhat prescient as parts of the industry were shamed on diversity and inclusion.
Claims Apprentice 2019: Episode 3 - Diversity & Inclusion
With Team Fortitudo emerging successful after the Debate challenge last week, the apprentices now move onto their second task.