SSP
SSP passes Biba's software house review
SSP has successfully completed and passed the British Insurance Brokers’ Association’s Broker Supplier Resilience Assessment visit.
SSP: Normal service resumes after latest outage
Brokers faced a day of intermittent service on the SSP platform yesterday, in a fault which the software house says has now been fixed.
Blog: Engaging tomorrow's customers today
Insurance has traditionally been considered a grudge purchase, driven by the legal requirements for cover and a desire for financial protection. Indeed, 41% of respondents in a Consumer Intelligence poll said they thought of insurance as "a necessary…
Brokers outline reasons for leaving SSP
Brokers that moved from SSP to a rival software house have spoken about their reasons for leaving.
SSP invests in ‘multimillion’ upgrade to troubled Pure platform
SSP will release a “multimillion” upgrade to its troubled Pure Broking platform this summer.
Flood Re: One year on – how effective and successful is the scheme?
Post looks at Flood Re as it approaches its anniversary
Brokers hit by third SSP outage in five weeks
Brokers using SSP's Pure platform have experienced a third interruption of service in the space of five weeks.
Brokers hit by second SSP outage in less than a week
Brokers using SSP now face a second outage in the space of less than seven days.
This Week in Post: Trump, restructuring and asparagus
One of the silver linings of my job is the fact I receive emails about a wide range of subjects, most relevant, some less so.
50 brokers on SSP in ‘advanced negotiations’ over migration to Open GI
More than fifty brokers affected by SSP outages are in advanced negotiations to switch software provider to Open GI.
SSP says latest outage due to 'routine maintenance'
SSP said the latest outage affecting its system was due to “routine maintenance” at the new data centre.
Towergate's Kay Martin on why a focus on customer service is the one thing that won't change in 2017
So it's January again and what a year 2016 was - it's hard to remember a more tumultuous 12 months.
Blog: What the SSP outage teaches brokers
Outsourcing to third-party applications can help streamline operations and cut costs; there are practical steps brokers can - and should - take to reduce the impact of a potential outage.
Brightside's Mark Cliff on why chaos is needed for success
Chaos is needed for some highly successful brokers to emerge during 2017
Blog: Building the business case for digital insurance
The ever-increasing range of digital applications in insurance drives a host of opportunities to provide products and services that are more useful, convenient and appealing to the individuals and businesses that the industry serves. Digital technologies…
SSP says connection problems now ‘resolved’
SSP has “resolved” the issues affecting Pure Broking customers this morning.
Third outage hits SSP users
SSP has had another outage, and brokers have received no communication from the company as to why.
Biba brands SSP's lack of communication 'unacceptable'
The British Insurance Brokers’ Association has said that it is “extremely concerned” over SSP’s lack of communication to brokers following this week’s interruptions to the software house’s Pure Broking platform.
SSP platform back online but brokers still in the dark
SSP’s Pure Broking platform is now back online after suffering intermittent connectivity issues yesterday.
SSP fails in initial attempt to fix latest system outage
An initial attempt to fix the glitch that has plagued SSP users since late last week was unsuccessful, the software house warned brokers.
Brokers outraged as SSP's Pure platform outage continues
Brokers remain in the dark over what is causing connection issues with SSP’s Pure broking platform as for a third day in the space of a week customers have experienced connection problems.
Brokers offline again after SSP goes down
Brokers have been hit by further connectivity issues affecting SSP’s Pure Broking platform this morning.
This week: Elections, new woes and results
This week was an historic week for the world as it watched Americans choose their 45th president.
SSP says recent outage ‘no way related’ to original service fault
SSP said the outage that affected brokers yesterday has nothing to do with the original problem that affected the Solihull data centre.