SSP
Biba brands SSP's lack of communication 'unacceptable'
The British Insurance Brokers’ Association has said that it is “extremely concerned” over SSP’s lack of communication to brokers following this week’s interruptions to the software house’s Pure Broking platform.
SSP platform back online but brokers still in the dark
SSP’s Pure Broking platform is now back online after suffering intermittent connectivity issues yesterday.
SSP fails in initial attempt to fix latest system outage
An initial attempt to fix the glitch that has plagued SSP users since late last week was unsuccessful, the software house warned brokers.
Brokers outraged as SSP's Pure platform outage continues
Brokers remain in the dark over what is causing connection issues with SSP’s Pure broking platform as for a third day in the space of a week customers have experienced connection problems.
Brokers offline again after SSP goes down
Brokers have been hit by further connectivity issues affecting SSP’s Pure Broking platform this morning.
This week: Elections, new woes and results
This week was an historic week for the world as it watched Americans choose their 45th president.
SSP says recent outage ‘no way related’ to original service fault
SSP said the outage that affected brokers yesterday has nothing to do with the original problem that affected the Solihull data centre.
SSP brokers face new service outage as confidence hits 'rock bottom'
Brokers using SSP Pure are facing new woes after the platform went offline this morning after just a month of normal service.
SSP appoints Scott Holmes as relationship manager
Broker platform SSP has appointed Scott Holmes as relationship manager to its data and distribution division.
SSP posts £13m profit on back of ‘secure’ customer base
Software house SSP has made operating profits of £13m for 2015, and the company said its future growth prospects are “exciting”.
Transactor to host Pukka's commercial vehicle scheme
Transactor Global Solutions has partnered with Pukka which will see the MGA’s soon to be launched commercial vehicle scheme distributed via the Transactor software system.
Digital Insurance World: Live
Live updates from Post's Digital Insurance World event.
This week: Let downs, whiplash and administration
Sometimes in life people let you down. Maybe they are not as invested as you, maybe they don't have the same energy levels or maybe they were never going to do it in the first place.
SSP calls for ‘increased scrutiny’ over software houses
SSP will welcome “increased scrutiny” from the Financial Conduct Authority in the wake of an outage that has affected a third of its customer base.
Biba review into software houses to be a 'major work'
An independent investigation into the disaster recovery plans of broking software houses will be completed by the first quarter of next year.
Biba hosts meeting between SSP and brokers
The British Insurance Brokers’ Association facilitated a “full and frank discussion” between software house SSP and brokers affected by its August outage last night in its London offices.
Week in Post: Socials, swingers, and share sales
This week editorial staff at Post and sister title Insurance Age held their annual team social. After a popular vote, we took the unusual step of visiting a swingers club.
Five brokers seek compensation of £30,000 from SSP
Five brokers so far have joined a group compensation claim so far worth £30,000 against SSP for lost business during the period of the outage.
How the SSP outage had earthquake repercussions for brokers
Problems started with a power cut but left brokers offline for almost a month
List of 305 brokers affected by SSP outage submitted to FCA
The Financial Conduct Authority has received a list of 305 brokers affected by the SSP outage.
Brokers could be responsible if SSP is unable to recover data
Brokers could be held responsible for data loss if SSP is unable to recover its document archives.
Week in Post: Caterpillars, DIY and D&O
As a mum to an eight-month-old, the most high-tech my life gets is reading The Very Hungry Caterpillar. So I don't get many software or hardware issues.
SSP sends compliance message to brokers via the FCA
In midst of the recent outrage, SSP has sent a message to its brokers via the Financial Conduct Authority to demand total compliance.
SSP admits possible loss of a week’s worth of data
A week’s worth of documents may have been lost by SSP as a result of the outage that occurred 20 days ago.