Towergate's Kay Martin on why a focus on customer service is the one thing that won't change in 2017
So it's January again and what a year 2016 was - it's hard to remember a more tumultuous 12 months.
But the beauty of New Year celebrations, however over indulgent, is that they always trigger fresh starts and a chance to do things differently. For me, it's a double whammy - a new role and a new
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