Financial Conduct Authority (FCA)
FOS believes it is still 'too soon' to judge Consumer Duty impact
It is too early to determine whether the Consumer Duty has reduced complaints about home and travel insurance, the Financial Ombudsman Service has told peers.
Is the London Market ready for widespread AI adoption?
David Sexton, vice president and head of insurance for global growth markets at Cognizant, unpicks the market's uneven investment in artificial intelligence and how focus to-date has been on improving current workflows rather than rethinking how the work…
Will the FCA’s non-financial misconduct rules change the City?
As the September deadline for the FCA’s non-financial misconduct rules approaches, Séamus O’Hanlon explores how insurers are adapting to the regulation and if it will make a difference.
Stop being hypocritical and give PCWs what they want
Deputy Editor’s View: Scott McGee argues that if insurers want aggregators to focus on more than just price, they should provide the claims data they’ve been asking for.
Is AI the broker’s saviour or their nemesis?
As artificial intelligence moves closer to customers and advice, David Worsfold points out the industry faces its biggest existential question yet: where does the broker fit in?
Why delegated oversight can no longer be housekeeping
Lloyd’s has embraced delegation at scale, but Richard Spencer, managing partner of New Link Consulting, argues governance and customer outcome monitoring have failed to keep pace.
Proactive AI can assist vulnerable customers, says IPI’s Farley
Personalised and proactive AI can help vulnerable customers while freeing up capacity, says IPI AI strategist Craig Farley, who believes insurers need to start linking their data systems together to help key individuals.
Urban Jungle joins FCA innovation and growth group
Urban Jungle, as well as four other financial services firms, has joined the Financial Conduct Authority’s Scale-up unit to support innovation and sustainable growth.
What Lloyd’s Neal investigation means for workplace relationships
Editor’s View: Emma Ann Hughes observes Lloyd’s investigation of John Neal’s conduct raised important questions about whether insurers have the transparency, governance and culture required to tackle personal relationships when they intersect with power.
FCA bans father and son over client money misuse
The Financial Conduct Authority has banned Alec and Robert Finch from UK financial services, after the High Court found they misused client money at former broker AFL Insurance Brokers.
Did the FCA’s leasehold commission reforms fail?
Three years after introducing reforms to tackle excessive leasehold insurance commissions, the Financial Conduct Authority is reviewing the market again, which Scott McGee observes raises questions about whether its measures have delivered meaningful…
Aviva’s Storah reveals power of ChatGPT in insurance sales
Speaking to the House of Lords Financial Services Regulation Committee, Aviva UK and Ireland general insurance CEO Jason Storah revealed the benefits of the firm’s recently-launched ChatGPT app.
Motor and travel insurance complaints on the rise
Complaints about motor and travel insurance both increased in the second quarter of 2026, according to the latest data from the Financial Ombudsman Service.
Aggregator bosses plead for access to standardised claims data
The CEOs of Compare the Market, Money Supermarket and Confused have all pleaded with the government to help aggregators standardise claims performance data.
Regulators target four-week captive approvals
The Prudential Regulation Authority and the Financial Conduct Authority have launched a consultation on a new framework for captive insurance, eyeing a summer 2027 launch date.
FCA insists delegated authority review isn’t challenge to MGAs
The Financial Conduct Authority’s work around outsourced and delegated authority work is not to challenge the model, but more to gain an understanding of the way the sector works.
E-Bikes, e-scooters and the cost of regulatory gaps
Without coordinated reform, Faye Fishlock, partner at law firm DAC Beachcroft, warns the social and financial burden of micromobility incidents will continue to fall on victims, insurers and motorists.
Petplan named insurer with the most satisfied customers
Petplan, Nationwide Insurance and Saga Insurance are the providers with the most satisfied customers, according to the latest survey conducted by the Institute of Customer Service.
FCA review calls for ‘trusted’ AI agents in insurance
A Financial Conduct Authority review into the use of artificial intelligence has both warned of the amplification of fraud and cyber risks and said “trusted agents” could help consumers through addressing protection gaps as well as switching firms.
John Lewis relaunches motor insurance offering
John Lewis Money has relaunched its car insurance proposition following the overhaul of its insurance business earlier this year.
Post’s Luckham scores hat trick at Biba Media Awards
Tom Luckham, senior reporter of Insurance Post, picked up three trophies including Journalist of the Year at the British Insurance Brokers’ Association's Journalist & Media Awards.