Direct Line Group

Intelligence: Protecting customer-facing staff

With rising energy bills, inflation and the cost-of-living crisis all hitting consumers in the pocket tensions are running high and customers service departments are facing more hostility. Sam Barrett investigates what insurers are doing to protect their…

Intelligence: Telematics: Boxing clever?

Twenty years after Norwich Union launched Pay as You Drive Insurance in the UK, Frances Stebbing assesses how much progress has been made in telematics becoming a mainstream motor insurance product; and how these black box offerings have evolved.

Mike Crane replaces Steve Maddock as MIB chairman

The Motor Insurers Bureau has named the managing director of LV Broker and CEO of Legal & General general insurance Mike Crane as its next chairman, succeeding Direct Line Group’s chief operating officer Steve Maddock.

Intelligence: Brave new world of travel insurance

World travel and its insurance counterpart travel insurance have experienced significant changes over the last 18 months. With all travel cancelled then forced through a traffic light system and now facing a new ‘simplified’ system, Post asks how travel…

Top 100 UK Insurers 2021

Covid-19 had the biggest impact on insurers in 2020. Commercial lines insurers suffered while personal lines insurers broadly benefited according to William Keen-Tomlinson, senior financial analyst in London for AM Best.

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