Direct Line Group
Big Interview: Matt Brewis, FCA
Matt Brewis, the Financial Conduct Authority’s head of insurance, explains to Scott McGee why premium finance is a “poor product,” denies the watchdog is Miss Trunchbull-like, plus shares the regulator's plans for 2024.
Most-read insurance stories in 2023 revealed
Like Cher, Insurance Post is turning back time to remember the industry Consumer Duty’s efforts, business interruption cases continuing to rumble on, developments at Direct Line, RSA’s personal lines exit, plus the other major insurance events of the…
Time to tackle abuse of insurance staff
Jo Causon, CEO of the Institute of Customer Service, reveals a third of those on the frontline of the insurance industry have been shouted and sworn at in the last six months.
Insurers’ Review of the Year 2023
While 2023 will be remembered as a difficult year for insurers due to consolidation, capacity restrictions plus new regulatory rules, providers still have high hopes for 2024.
Headlines that shook insurance in 2023
The news and views that shaped insurance in 2023, plus what can you expect from Insurance Post in 2024, are all revealed in our final video podcast of the year.
Aviva’s Blanc and Axa’s Foley join ABI board
Aviva’s group CEO Amanda Blanc and Axa UK&I’s CEO Tara Foley have been appointed to the board of the Association of British Insurers.
Admiral tipped as preferred bidder for RSA home and pet books
Admiral is the preferred bidder for the RSA household and pet insurance books, Insurance Post can reveal.
Axa and Synectics partner; Tesco to offer non-standard home; Markerstudy's three NEDs
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Q&A: Maddy Howlett, By Miles
After being named as James Blackham's successor, By Miles’ new CEO Maddy Howlett catches up with Scott McGee to talk through life as part of Direct Line Group, and how to stand out in a world where customers are choosing to shop around more.
Five key takeaways from Post's AI roundtable
Insurance Post recently gathered together a group of insurance technology experts to discuss the rapid rise of artificial intelligence and how insurers need to position themselves to respond to the changing business landscape. Frances Stebbing recounts…
ManyPets completes flurry of executive hires as CEO Eleazu departs
ManyPets has a new line-up for its UK executive team, as CEO Oke Eleazu announces he is to leave the business, Insurance Post can reveal.
Direct Line eyes turnaround with improved Q3 results
Direct Line’s Q3 trading update has revealed it has doubled its Motor gross written premiums, a welcome improvement amid a turbulent year for the insurer.
Phoebe Hugh leaves DLG to ‘lead Monzo’s charge into insurance’
Phoebe Chibuzo Hugh has left Direct Line Group to head up Monzo Bank’s entry into insurance, she has announced.
View from the top: DLG’s Lorraine Price on earning customers’ trust
Lorraine Price, head of motor insurance at Direct Line Group, says that acting on Consumer Duty requirements will help the industry build trust with customers.
Direct Line launches car insurance ‘without the bells and whistles’
Direct Line has launched an entry-level car insurance product aimed at customers looking for bog-standard cover in the wake of a financial crisis, Insurance Post can reveal.
Direct Line appoints Gearey as director of claims services
Direct Line Group has appointed former Covéa personal lines managing director James Gearey as director of claims services.
Admiral is the most complained about general insurer in H1 2023
Data analysis: Admiral, Direct Line Group, Aviva, Axa and RSA were the most complained about general insurers in the first half of 2023, according to the latest Financial Ombudsman Service data.
Top 100 UK Insurers 2023: Personal lines insurers hardest hit by inflation
Valeria Ermakova, associate director for analytics at AM Best, reveals while reserving for claims inflation is shaking the nation's insurers, actions taken by the top 10 of this year's Insurance Post Top 100 UK Insurers List helped these providers hold…
PL insurers to face ‘double whammy’ to margins in 2024
A report from Bloomberg Intelligence has warned that the margins of UK insurers such as Admiral and Direct Line face a “double whammy” of claims inflation and regulation in 2024.
Allianz's Graham Gibson, Aviva, NFU and Zurich among winners at 2023 Claims & Fraud Awards
Allianz chief claims officer Graham Gibson, pictured, won the prestigious Achievement Award at the Insurance Post Claims and Fraud Awards yesterday evening (5 October) at The Brewery.
Who’ll buy RSA’s home and pet books if sale is green-lit?
Content Director’s View: With RSA and parent Intact floating the idea of a possible sale of its remaining personal lines business, Jonathan Swift looks at who could be in the market for a new pet and/or household book.
Ripe CEO plans to snap up rivals
Insurtech Ripe has completed its first M&A transaction by acquiring specialist boat insurer Craftinsure, with bosses revealing plans to snap up other rivals.
Heather Smith’s exit sees further changes at top of Allianz
Allianz has named Henry Topham as the new managing director of its UK retail business, following the news Heather Smith will be leaving to head up Axa Health.
Direct Line launches motor ownership app to build customer engagement
Insurance Post can reveal that Direct Line Group is looking to increase engagement with motor customers by bringing services it provides to motor owners into one space with the launch of Caha!