Direct Line Group
Q&A: Maddy Howlett, By Miles
After being named as James Blackham's successor, By Miles’ new CEO Maddy Howlett catches up with Scott McGee to talk through life as part of Direct Line Group, and how to stand out in a world where customers are choosing to shop around more.
Five key takeaways from Post's AI roundtable
Insurance Post recently gathered together a group of insurance technology experts to discuss the rapid rise of artificial intelligence and how insurers need to position themselves to respond to the changing business landscape. Frances Stebbing recounts…
ManyPets completes flurry of executive hires as CEO Eleazu departs
ManyPets has a new line-up for its UK executive team, as CEO Oke Eleazu announces he is to leave the business, Insurance Post can reveal.
Direct Line eyes turnaround with improved Q3 results
Direct Line’s Q3 trading update has revealed it has doubled its Motor gross written premiums, a welcome improvement amid a turbulent year for the insurer.
Phoebe Hugh leaves DLG to ‘lead Monzo’s charge into insurance’
Phoebe Chibuzo Hugh has left Direct Line Group to head up Monzo Bank’s entry into insurance, she has announced.
View from the top: DLG’s Lorraine Price on earning customers’ trust
Lorraine Price, head of motor insurance at Direct Line Group, says that acting on Consumer Duty requirements will help the industry build trust with customers.
Direct Line launches car insurance ‘without the bells and whistles’
Direct Line has launched an entry-level car insurance product aimed at customers looking for bog-standard cover in the wake of a financial crisis, Insurance Post can reveal.
Direct Line appoints Gearey as director of claims services
Direct Line Group has appointed former Covéa personal lines managing director James Gearey as director of claims services.
Admiral is the most complained about general insurer in H1 2023
Data analysis: Admiral, Direct Line Group, Aviva, Axa and RSA were the most complained about general insurers in the first half of 2023, according to the latest Financial Ombudsman Service data.
Top 100 UK Insurers 2023: Personal lines insurers hardest hit by inflation
Valeria Ermakova, associate director for analytics at AM Best, reveals while reserving for claims inflation is shaking the nation's insurers, actions taken by the top 10 of this year's Insurance Post Top 100 UK Insurers List helped these providers hold…
PL insurers to face ‘double whammy’ to margins in 2024
A report from Bloomberg Intelligence has warned that the margins of UK insurers such as Admiral and Direct Line face a “double whammy” of claims inflation and regulation in 2024.
Allianz's Graham Gibson, Aviva, NFU and Zurich among winners at 2023 Claims & Fraud Awards
Allianz chief claims officer Graham Gibson, pictured, won the prestigious Achievement Award at the Insurance Post Claims and Fraud Awards yesterday evening (5 October) at The Brewery.
Who’ll buy RSA’s home and pet books if sale is green-lit?
Content Director’s View: With RSA and parent Intact floating the idea of a possible sale of its remaining personal lines business, Jonathan Swift looks at who could be in the market for a new pet and/or household book.
Ripe CEO plans to snap up rivals
Insurtech Ripe has completed its first M&A transaction by acquiring specialist boat insurer Craftinsure, with bosses revealing plans to snap up other rivals.
Heather Smith’s exit sees further changes at top of Allianz
Allianz has named Henry Topham as the new managing director of its UK retail business, following the news Heather Smith will be leaving to head up Axa Health.
Direct Line launches motor ownership app to build customer engagement
Insurance Post can reveal that Direct Line Group is looking to increase engagement with motor customers by bringing services it provides to motor owners into one space with the launch of Caha!
Direct Line woes continue into 2023 with £78m H1 loss
Direct Line Group has reported an operating loss of £78.1m for the first six months of 2023, compared with a profit of £197m for the same period in 2022.
RSA CEO reveals plans for commercial lines after DLG deal
As RSA’s £530m purchase of Direct Line’s brokered commercial lines operations made the insurer the third-biggest player in this space, Ken Norgrove, CEO of RSA, revealed his plans to make further in-roads with the market's brokers.
RSA buys DLG’s commercial lines business for £520m
It was announced last night that RSA and Direct Line had struck a deal that both businesses claim will boost their bottom lines.
Preparation is key as insurers look to avoid repeat of 2022’s storm costs
As the Met Office publishes its annual list of storm names for the upcoming storm season, insurers are looking to avoid a repeat of the financial hit the weather brought in 2022.
How insurers are putting the pedal to the metal for mobility trends
Analysis: Fiona Nicolson explains what insurers looking to stay in the fast lane, as mobility trends develop, need to do to satisfy drivers and maintain profits.
Aston Lark’s latest acquisition; World Nomads’ travel product partnership; and Lloyd’s unveils Women’s Cricket Team
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Direct Line to refund £30m to overcharged home and motor customers
Direct Line has agreed to a past business review after the FCA found it had breached dual pricing rules, having charged some customers at renewal more than if they were a new customer.
Direct Line ordered to pay £65,000 for discrimination against menopausal employee
An employment tribunal has ordered Direct Line to pay close to £65,000 to a former employee after finding the insurer breached the Equality Act (2010) in 2021.