Big data is not a game played by different rules, delegates at an insurance artificial intelligence ethics conference were today reminded.
Moving home has to be one of the most annoying and tedious things we have to do. From organising your flat viewings to packing up all your belongings. And honestly who really likes change? It’s much easier to just stay in the place you've grown…
The Chartered Insurance Institute is ready to be held to account, having rolled out its priorities for refreshing corporate chartered status last year, professional standards director Melissa Collett told Post.
With the holiday break over, this week has seen people across the UK – some somewhat sluggishly – get back to business.
When thinking about what the new decade might hold in store for the profession, it is vital to consider how insurance has evolved over the centuries and the role it played in shaping the world we live in, says Sian Fisher, CEO of the Chartered Insurance…
The Chartered Insurance Institute has urged regulators to take caution as they adopt an increasingly data-driven approach to policing the financial services sector, warning “digital breadcrumbs” can’t replace human insight.
This month marks the start of a new decade. And while a new year might bring optimism for the insurance sector it can also bring with it a host of challenges.
Though a new decade and the opportunity for new beginnings are now firmly in view, this week proved that 2019 still has some endings to get out of the way first.
Following recent changes to the Chartered Insurance Institute's societies, Post caught up with Sue McCall, chair of the Society of Claims Professionals, Kevin Hancock, chair of the Society of Insurance Broking and Philip Williams, non-executive director…
The Chartered Insurance Institute has appointed Clyde & Co’s Jennette Newman as chair of the professional standards committee.
With the increasing use of machine-learning models, the data being inputted into these models raises a number of ethical questions, but how are insurers addressing these potential issues?
After completing two CII qualifications in quick succession, Shaun Towner has already risen through the ranks to the position of account executive
What You Do Is Who You Are is the latest business blockbuster hitting bookshelves in time for Christmas. Perhaps the Chartered Insurance Institute should consider making a bulk order says Bob Thaker, Hiscox UK’s CEO, as a way to remind everyone that long…
The biggest opportunity for insurers to improve their performance is in relation to customer loyalty, which ranked above price as a decision driver when it comes to picking a provider, according to research by the Chartered Insurance Institute.
Diversity and Inclusion in Insurance Awards, keeping safe on the roads, and embracing flexible working
Amanda Blanc will join specialist motor insurer ERS as a non-executive director on 2 January 2020.
Insurers need to ditch standard practices like target times in contact centres and avoid unnecessary bureaucracy if they are to meet the needs of vulnerable customers, according to Direct Line Group managing director of claims Jessie Burrows.
There can be many distractions when driving a car but Jo McGowan, human resources director at First Central Insurance & Technology Group, asks what happens when these are inside your own head?
After vacating our Haymarket office last week, the entire Post team finally feels settled in our new home in the City – the heart of the insurance industry.
The Chartered Insurance Institute has launched the Society of Underwriting Professionals.
Going for gold, tackling diversity and new partnerships
Q&A: Ajay Mistry, partnership director, Brokerbility and co-chair, Insurance Cultural Awareness Network
As part of the Inclusion at Lloyd's programme six partner networks have been set up to help bolster diversity and inclusion in insurance. Post spoke to a representative from each one to get an insight into what they doing, today focusing on The Insurance…
The rise of artificial intelligence and big data could create a new class of ‘uninsurables’ in society, a government task force has warned.
Analysis: How well have insurers and brokers adapted to providing access to insurance for people with disabilities?
With the introduction of the Equality Act, it became illegal for insurers to price disabled customers’ premiums on any factors that do not directly impact on the risk