Chartered Insurance Institute (CII)
Which? demands FCA action over ‘widespread’ claims-handling failures
Consumer champion Which? has launched a new campaign to end “the insurance rip-off” and has called on the Financial Conduct Authority to take tough action against claims handlers who fall short of the regulator’s required standards.
Tackling Sexism in the City
Post Podcast: The Financial Conduct Authority is seeking to create a culture in insurance where people can speak up, challenge and be confident the issues they identify will be investigated and addressed.
CII Broking Community’s Patel on insurance’s war for talent
Trade Voice: Isha Patel, managing director for the South East at Partners& and a member of the Chartered Insurance Institute’s Broking Community, says the industry needs to go above and beyond remuneration to attract talent.
Movers and shakers who made Insurance Post’s Power List 2024 revealed
This year’s Insurance Post Power List reflects how claims inflation combined with the Consumer Duty caused some providers to shift their focus and disruptors found it is easier to send a rocket into space than enter the UK insurance market.
Nick Turner, NFU Mutual
Nick Turner was appointed NFU Mutual Group chief executive in April 2021 and since taking the helm the agricultural insurer has continued to support farmers and preserve nature.
Graeme Trudgill, Biba
Graeme Trudgill was appointed CEO of the British Insurance Brokers’ Association in July 2023 and was able hit the ground running thanks to his close working relationship with predecessor Steve White.
Julie Page, Aon
Julie Page, CEO of EMEA at Aon, has slipped down three places in this year’s Insurance Post Power List due to the fact Jane Kielty has risen up the ranks and stepped up to spearhead the organisation’s UK growth plans.
CII consulting on cutting ‘around eight’ roles
The Chartered Insurance Institute is planning to cut its headcount by “around eight posts” as part of streamlining efforts.
CII’s Connell on workplace bullying, discrimination and harassment
Trade Voice: Dr Matthew Connell, director of policy and public affairs at the Chartered Insurance Institute, outlines the everyday steps people can take to clean up company cultures.
Q&A: Carmen Powell, ISC Group
Carmen Powell, interim managing director of ISC Group, explains how she intends to expand the women’s insurance network’s reach over the next six months as well as tackle Sexism in the City.
EDI has ‘positively’ impacted business operations, says CII
Insurers that implemented EDI practices and policies have reported increases in employee engagement levels and improvements in creativity and innovation.
CII’s Groves on bridging the climate expectations gap
Trade Voice: Tim Groves, programme development and partnership manager at the Chartered Insurance Institute, considers ways to bridge the gap between the risks insurers are able to cover and those the public think they should cover.
Big Interview: Chartered Institute of Loss Adjusters’ John Bissell
John Bissell, executive director of Chartered Institute of Loss Adjusters, reveals plans to update the sector’s qualifications and ensure his members shape insurer’s practices, products and government policy.
What to expect from the regulator in 2024
Post Podcast: Insurers should brace themselves for the Financial Conduct Authority kicking the tires of how well providers and brokers are adhering to Consumer Duty requirements in 2024.
More changes at the top of the CII
Hot on the heels of Chartered Insurance Institute CEO Alan Vallance’s exit at the end of last year, the organisation’s executive director of membership and engagement is leaving.
Q&A: Alina Jipa, RSA
RSA’s chief of staff, Alina Jipa, shares ways to tackle insurance’s boring image and improve the sector’s career path.
Tackling the surge in claims settlement delay complaints
With a significant spike in complaints suggesting the home insurance industry is struggling to keep pace with the number of claims it is receiving, Tom Luckham examines what is behind settlement delays and how providers are managing expectations.
A big Hill to climb: what the CII’s new CEO must do
Editor’s View: As soon as Legal Services Board CEO Matthew Hill, pictured, was named the Chartered Insurance Institute’s third CEO in as many three years, insurers contacted Emma Ann Hughes to share what they think should be at the top of his in-tray.
CII replaces Vallance with Legal Services Board CEO
The Chartered Insurance Institute has hired Matthew Hill, currently CEO of the Legal Services Board, as the group’s third CEO in as many years.
Satisfaction with insurers back to pre-pandemic levels
Data analysis: Customer satisfaction with insurance policies is back to July 2018 levels, research by the Chartered Insurance Institute has revealed.
CII transfers £2m to The Worshipful Company of Insurers
The Chartered Insurance Institute Group’s charity, the Education and Training Trust, is transferring its net assets of around £2m to The Worshipful Company of Insurers Charitable Trust.