Opinion
Aviva's Lindsey Rix on building trust and demystifying insurance
Let's be honest: insurance isn't the most exciting subject and it's often seen as a grudge purchase, something we have to have just in case the worst happens.
Editor's comment: Not ageing well
With the countdown to my next ‘big’ birthday already started, I’m the first to admit that none of us are getting any younger.
Airmic's John Hurrell on why insurers should assess risk culture
It is a well-established practice for underwriters to take into account risk management performance when assessing the risk profile of a business.
RSA's Thomas on how partners can serve your customers better than branches
The future of overseas trading for UK businesses is somewhat clouded by the uncertainty of a post-Brexit world. But what's clear is that it is not just the giants of UK industry that have to grapple with how to work within new rules and channels for…
Week in Post: Moves and booze
For the first time ever, I had to purchase home insurance this week and despite working with the insurance industry, I had no idea how to go about it. So I ended up on an aggregator site.
Dual's Hillier on the opportunities for title insurance providers in India and the US
While they differ in scale, legislation and stage of development, today’s US and Indian title insurance markets have one important commonality: both offer interesting new opportunities for growth.
Blog: Pokémon no go - the rules of the game for construction professionals
How can an app where players catch animated characters affect the insurance industry?
Junction’s Gary Duggan on how the data revolution can benefit consumers
The vast amount of data available to insurance providers in an increasingly digital world offers extraordinary potential for our industry, allowing us to understand our customers better, to refine our pricing and to improve and personalise the…
Legal Update: Motor's waiting game
The motor claims market is currently sitting in that state of indecision that business - and pilots - like to call ‘a holding pattern' as it awaits three major government consultations. These, to push the aviation analogy to its fullest, are hovering…
AIG's Baldwin on why the industry should put heads together for mental health
Resolutions come thick and fast in January. Most don’t stick until February.
Bila's Castle on the prospect of collective redress in the UK
The prospect of a full-blown, opt-out US class action culture, funded by a Plaintiff Bar made fat from its cut of the damages, is not one that most UK insurers would relish.
Aon's Andrew Tunnicliffe on holding up the mirror
You may have heard or read that McKinsey reported in its 2015 Diversity Matters report that gender diverse firms were 15% more likely to outperform those that were not diverse, but here's something more interesting.
Cryonics: premium on immortality?
The world of cryonics, and the freezing of human tissue, is proving a tricky one for the insurance industry.
Nexus Group's Colin Thompson on the evolution of MGAs
With more than 300 UK-based managing general agents underwriting roughly £5bn - circa 10% of the UK general insurance market - the MGA is already firmly established within the London market providing a key access point to local markets and the ability to…
Ageas's Boisseau on the importance of using technology for transparency
Mis-selling of payment protection insurance has done little to help our industry and the issue of trust for insurance providers.
Rebalancing and building trust in China's economy
As the Year of Rooster starts, it is a good time to reflect on China's evolving economy.
Editor's comment: The concept of power
Another year and another Power List from your team at Post.
Spotlight: Claims Assistance: Ignore at your peril
Dissatisfaction over clarity during the claims process has been highlighted by the recent Financial Conduct Authority review. What can the industry do to make the system work better?
This week: Decisions, scorecards and a viable alternative
After a slow start to 2017 I suddenly had lots of decisions to make this week about holidays, extracurricular activites and building plans (for my extension).
JLT's Mark Wood on why brokers must keep up with insurtech
‘Insurtech´ has been a buzzword in the insurance sector for a few years now, but how many of us have truly woken up to the opportunities that exist for the insurance market within the technology sector?
Legal Update: D&O liability, data protection and the avoiding of bogles
Scots worldwide are preparing to celebrate the works of poet Robert Burns. Two lines from his famous poem Tam o'Shanter will be spoken at many events: "Gathering her brows like gathering storm, nursing her wrath to keep it warm".
QBE's Richard Pryce on why insurers must innovate for customers and staff
The insurance industry has always been closely connected to the broader economy, but our fortunes are now even more closely tied to macro-economic developments.
Towergate's Kay Martin on why a focus on customer service is the one thing that won't change in 2017
So it's January again and what a year 2016 was - it's hard to remember a more tumultuous 12 months.
Biba's Steve White on unravelling unrated insurers
I spent a large part of the last quarter of 2016 visiting the British Insurance Brokers' Association regions and talking to the advisory boards and committees as we usually do as part of our manifesto preparations.