News
FOS sets redress target as it predicts complaints increase
The Financial Ombudsman Service has set itself a target of resolving 270,000 cases in the 2025/2026 year, representing a 20% increase compared with the previous year.
FCA premium finance crackdown saves consumers £100m
Since the the Financial Conduct Authority’s head of insurance Matt Brewis labelled premium finance a “poor product”, car and home insurance customers have saved more than £100m in the last year after insurers reduced how much they charge policyholders…
ABI appoints Baroness Swinburne as chair
The Association of British Insurers has appointed Baroness Kay Swinburne as its new independent chair.
SSP to target larger brokers ‘soon’
SSP Broker managing director Martyn Mathews has told Insurance Post the company will soon be ready to compete for the business of larger brokers, after a period of “getting the house in order”.
Gallagher targeted senior staff with mock deepfake fraud impersonating CEO
Gallagher recently carried out an internal simulated test whereby its IT department targeted staff with an $10m (£7.7m) attempted deepfake fraud, the CEO of its reinsurance brokerage has revealed.
Insurers struggle to move AI from testing to deployment
Roots has found that while 70% of insurance executives are actively testing or exploring AI solutions, fewer than 22% have advanced to full production.
McLarens changes top team to ‘maintain’ growth
McLarens has made changes to its senior management team, in a bid to “maintain the momentum” of the loss adjusting firm’s growth across Europe, the Middle East and Africa.
Rokstone and Allianz make five-year capacity deal
Allianz Commercial has extended its partnership with Rokstone through a five-year capacity arrangement.
Zurich takes stake in Lloyd’s coverholder
Zurich Insurance is set to buy a stake in Icen Risk, a Lloyd’s of London coverholder.
ManyPets expects to post profit after £31.4m loss
ManyPets expects to post a profit for the last few months after making a £31.4m loss in the year to 31 March 2024.
Esure CEO insists takeover talk isn’t distracting
David McMillan, CEO of Esure, has said market speculation about the business being up for sale has not distracted him or the provider’s staff.
Experts find ‘shortcomings’ in Aviva tree removal evidence
A community-backed investigation into Aviva’s plans to fell a 150-year-old oak tree in Wivenhoe, Essex has identified “shortcomings” in the insurer's evidence, with multiple experts recommending underpinning of affected properties as the preferred…
Esure swings back into profit
Esure, which is currently rumoured to be the subject of a bidding war, has today (1 April) reported a profit of £126.8m for the year ending 31 December 2024.
Monzo launches contents insurance product
Monzo Bank has launched its insurance product, Monzo Contents Insurance.
Zego posts two profitable quarters
Zego has achieved two consecutive quarters of profitability after posting a £34.5m loss in 2023, Insurance Post can reveal.
Arron Banks running for mayor of the West of England
Insurance veteran Arron Banks is The Reform UK party mayoral candidate for the West of England.
Access deal; Clearspeed’s work with 1st Central; Lockton’s risk lead
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Treasury brands Civil Liability Act a success
HM Treasury has patted itself on the back for the impact of the Civil Liability Act 2018, claiming policyholders pay lower insurance premiums thanks to the legislation.
RSA transforms claims tech to dominate commercial lines
RSA’s technology-enabled claims service improvement is “central” to its goal of becoming the number one commercial lines insurer in the UK, according to commercial claims director Lee Dainty.
RSA axes up to 250 jobs in Peterborough
RSA is in the process of cutting about 250 jobs from its Peterborough office over the next two years.
Ardonagh boosts revenue as it completes more than 60 purchases
Ardonagh Group’s financial results for 2024 showed while total income grew by 24%, most of that was due to the 68 acquisitions the business made throughout the year.
Guidewire buys pricing software provider Quantee
Guidewire has bought insurance pricing software provider Quantee, after insurers asked the platform provider “to solve the problem in a cohesive and seamlessly integrated way”.
Q&A: Sivan Iram, Flow Specialty
Sivan Iram, CEO and co-founder of Flow Specialty, shares with insurance Post the reasoning behind launching an artificial intelligence broker agent, as well as how the firm retains its quality.
Spring Statement 2025: What insurers should know
Chancellor Rachel Reeves delivered her 2025 Spring Statement today (26 March) with a mix of spending cuts, investment pledges, and economic forecasts.