Claims
Editor's comment: The ups and downs of 2020
2020 was a year of ups and downs for everyone. The Covid-19 pandemic struck, lockdowns began, and many were separated from loved ones. But kindness prevailed, communities were reunited, people met and talked to their neighbours. Home schooling took its…
Top 100 UK Insurers 2021
Covid-19 had the biggest impact on insurers in 2020. Commercial lines insurers suffered while personal lines insurers broadly benefited according to William Keen-Tomlinson, senior financial analyst in London for AM Best.
No ad budget for whiplash portal as insurers query signposting gaps
Insurers have queried signposting missteps around the whiplash portal as Post can reveal there is no advertising budget to raise awareness.
Blog: The villain of the piece - Insurers cannot bear the risk of ESG change alone
Insurers have the opportunity to help drive global change but they cannot do it alone, blogs Kennedys partner Fleur Rochester.
Analysis: The claims sector in a post-reform world
The launch of the whiplash portal has made it more difficult for firms to make money handling small claims, leading to firms reassessing their models. Post investigates what the sector will look like in a post reform world.
Admiral, Covea and Hastings back Drive Score launch; Abacai teams up with Ticker; Bollington to rebrand under Gallagher; Aviva extends Founders Factory tie-up; and Cover Genius seals Series C raise
Post wraps up the major insurance deals, launches and investments of the week.
Minster Law strikes deal for Irwin Mitchell's fast-track PI business
Minster Law has reached an agreement to take over Irwin Mitchell’s fast-track personal injury business with intentions to “lead consolidation in the market”.
Trade Voice: LMA's Lee Elliston on why the London market needs to act now to close the claims talent gap
Lee Elliston, claims director of the Lloyd's Market Association, warns that Lloyd's and the London markets risk a skills and talent crisis unless efforts to transform processes and attract younger professionals are made now.
Blog: An insurance fraud reset is needed
The way that the industry approaches fraud needs to continue to evolve, argues Handl Group chief commercial officer Chris Chatterton.
Avid’s Stephen Gibson on the four criteria that will define a successful MGA
After a challenging few years the managing general agents sector has looked at itself in the mirror and, buoyed by the hardening market, is in good position to grow following the pandemic, says Stephen Gibson, CEO of Avid Insurance Services.
Howden reveals football's Covid losses; Convex opens new European subsidiary; Volante gets new syndicate approval from Lloyd’s; and Zurich supplants Axa as MGA's £105m capacity
For the record: Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Hiscox chief claims officer Grace Hanson to exit
Hiscox chief claims officer Grace Hanson will leave the insurer at the end of the year, Post has learned.
Upcoming webinar: Digital claims – the final frontier
Within insurance, claims represent the ‘moment of truth’ for customers during their time of need. Digital claims could be the last big hurrah for insurers as they strive to improve combined ratios, gain a competitive edge, and improve the customer…
Zurich’s Paul Dixon on a greener claims process
With the world facing an urgent climate crisis, consumers are increasingly looking for brands to put purpose before profits, writes Paul Dixon, Zurich UK’s head of claims proposition.
British Insurance Awards 2021: Technology, Digital and Outsourced Partner Awards
The winners of the British Insurance Awards were revealed on Wednesday 15 September at Battersea Evolution.
British Insurance Awards 2021: Customer Care, Sustainability/CSR and Brand Management Awards
The winners of the British Insurance Awards were revealed on Wednesday 15 September at Battersea Evolution.
British Insurance Awards 2021: Risk Management and Claims Awards
The winners of the British Insurance Awards were revealed on Wednesday 15 September at Battersea Evolution.
Aston Lark, Aviva and Covéa win big at 2021 British Insurance Awards
Aston Lark and Aviva were the big winners at the 2021 British Insurance Awards on a night when Covéa was crowned General Insurer of the Year.
Covid BI claims payouts top £1bn
Insurers have paid out over £1bn in business interruption claims, according to the latest data released by the Financial Conduct Authority.
Highway Code changes risk 'unintended consequences' for commercial motor
Insurers and lawyers have warned of 'unintended consequences' for lorry drivers and fleet underwriters from next year's Highway Code revamp.
Q&A: Julian Radcliffe, Art Loss Register and Watch Register
Julian Radcliffe, founder and chairman of the Art Loss Register, explains how the Watch Register – the ALR's dedicated service for the watch trade – is working with insurers and law enforcement to find stolen watches and catch thieves and fraudsters.
Analysis: Trust and the whiplash portal
A survey commissioned by Post found that people are not confident in the whiplash portal, with a number of claimants turning to claims management companies and solicitors for help in completing the claim.
Covid wedding claimants could have lost out due to 'misleading information'
Exclusive: Wedding insurance customers of UK General and Great Lakes may have been supplied “misleading information” leading to a reduction in Covid-19 claim payouts or preventing them from claiming.