Claims
Aston Lark’s Peter Blanc on why tough conversations are the most important ones with clients
Peter Blanc, group CEO of Aston Lark, warns against taking the “easy road” in client conversations urging the industry to focus on the right claims outcomes with risks and risk mitigation instead of premiums at the top of the renewal agenda.
Storm Barra bears down on UK and Ireland
Storm Barra is expected to hit the Republic of Ireland before moving across to the UK tomorrow, bringing strong winds and rain in the wake of Arwen’s destruction.
Aviva insures autonomous shuttle trial; brokers outscore insurers in CX research finds; Howden buys again; Gallagher completes on Willis deal and PPL updates on next gen platform
Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Blog: Are insurers still on track to cover motorsport risk?
BLM partner and head of sports David Spencer considers the motorsports cover arena post-lockdown.
Christmas party warning in wake of Omicron Covid variant
While insurance lawyers believe a rash of Covid-related claims from Christmas parties is "unlikely", employers have been warned to proceed with caution as the Omicron situation emerges.
Watchstone files £13.7m claim against KPMG over botched audit
Watchstone has filed a £13.7m claim against KPMG, claiming damages allegedly arising from the accountant’s audit of the company’s 2013 financial statements.
Analysis: Astroworld - liability and legacy
The Astroworld tragedy could have a lasting impact on US legislation, experts have predicted, as a liability battle around the fatal event emerges.
Aviva recruits Waseem Malik from Axa as chief claims officer
Aviva has appointed Waseem Malik as chief claims officer for UK & Ireland general insurance.
RSA’s Mandy Hunt on bringing through the next generation
Mandy Hunt, chief underwriting officer for commercial lines at RSA and chair of the Chartered Insurance Institute’s Society of Underwriting Professionals, looks at the challenges and actions needed to make insurance a career of choice and attract the…
Claims volumes surge as a result of Storm Arwen
Insurers have received thousands of claims as Storm Arwen brought 98 miles per hour winds causing power cuts and travel disruption across the UK.
Zurich launches 'industry first' resilient property drive; Alan & Thomas acquires Aquilla; two Lloyd's syndicates approved; and Aviva reports uptick in commitments to net zero target
Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Zurich to make up to £25m voluntary contribution in East West administration
Zurich will pay up to £25m to help policyholders of structural defects specialist East West Insurance Company, the insurer and administrators Ernst & Young have confirmed.
Spotlight: Why personal lines brokers should make claims a USP
As the heart of the insurance experience, Steve Molloy, director of commercial sales at AX, argues claims offer real opportunities for forward-thinking brokers to steal a march on their rivals.
FOS business interruption uphold rate drops to 11%
The Financial Ombudsman Service upheld 11% of business interruption insurance cases between July and September this year, according to its latest figures.
Podcast: What does the regulator’s greater focus on operational resilience mean for surge planning?
Welcome to the second in a two-part podcast series about operational resilience brought to you by Claims Consortium Group and Insurance Post.
Podcast: How would the insurance industry respond to a repeat of the 1987 Great Storm?
Welcome to the first in a two part podcast series about operational resilience brought to you by Claims Consortium Group and Insurance Post.
Intelligence: Deepfakes – the next cyber threat?
Recent technological advances and increased dependence on video-based communication have accelerated the ability for fraudsters to create realistic audio and video fakes, also known as deepfakes, using artificial intelligence learning. Post investigates…
Axa’s Karl Parr on the claims talent of the future
Karl Parr, claims technical services director at Axa UK, discusses the evolving demands on claims teams and the recruitment, training, skills and experience needed to deliver for customers at their time of need.
Briefing: Who is behind the mask?
Last week I wrote a strongly worded letter to my household emergency provider and a blog on this site detailing the issues I was having.
Q&A: Jeremy Trott, Ecclesiastical
Ecclesiastical claims director Jeremy Trott spoke to Post a year after joining the insurer from Allianz to discuss coming on board during the pandemic, his first year at the company and Covid's impact on the sector.
COP26 Round up: Week two
Post rounds up the insurance news and announcements from the second week of COP26 in Glasgow.
COP26 Blog: Climate change protest could be the ‘next pandemic’ for the crisis management market
Tariq Al-Salihi, head of crisis management, London Market and Europe insurance at Sompo International, considers the potential impact of escalating climate protests on the political violence market.
COP26 Q&A: Jennifer Waldner Grant, AIG
With the COP26 summit bringing parties together in Glasgow to accelerate action towards the goals of the Paris Agreement and the United Nations Framework Convention on Climate Change, Post caught up with Jennifer Waldner Grant, chief sustainability…
Updated - Briefing: What is a home emergency
I’m 168 hours into a home emergency. For seven days I have had no hot water and no heating. This is an emergency for me but my provider seems to think otherwise.