Claims
Briefing: Walls closing in on insurers’ business interruption furlough savings
The pressure is mounting for insurers to rethink business interruption furlough savings, Post news editor Jen Frost argues in the wake of a landmark Australian judgment.
Corbin & King’s £4.4m victory against Axa opens insurers up to more and larger BI claims
The Commercial Court has ruled that Axa must indemnify restaurant group Corbin & King £4.36m for closures during the first year of the pandemic.
Insurers wasting time and putting public at risk with fruitless CCTV requests
Exclusive: Claims handlers are badgering Traffic Scotland with requests for CCTV footage – but insurers may be pointlessly taking resources away from public safety matters.
Marsh/Volante launch shareholder activism product; insurance sector launches flood directory; GRP buys Hamilton Fraser; Liberty rolls out real-time flood warning solution
For the record: Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Q&A: Karl Helgesen, RSA
RSA chief claims officer UK & International Karl Helgesen spoke to Post about the insurer’s latest multi-million pound investment to enhance home insurance claims service, the impact of the extreme weather on home claims, and shortages in the supply…
Not enough being invested in flood defences: Aviva's Winslow
Not enough money is being spent on flood defences and resilience measures, Aviva UK & Ireland general insurance CEO Adam Winslow has said.
Insurance Hound: Most read by insurers so far in 2022
Which topics have insurers been reading most about?
Loss adjusters and insurers see claims influx from succession of storms
Loss adjusters and insurers have been inundated with claims in the wake of Storm Eunice, which hit the UK on Friday.
Eunice could be 'most impactful' storm parts of UK have seen in years
Red weather warnings are in force across parts of England and Wales with significant disruption expected as Storm Eunice tracks across Ireland and the UK.
Industry 'cautiously optimistic' discount rate will be set before NI Assembly dissolves
The Northern Ireland government actuary department will have had less than two months to complete the review of the discount rate before the Assembly dissolves on 25 March, but industry watchers remain “cautiously optimistic” this is achievable.
Webinar: Ensuring environmental action is more than a catchy title: how can we be sure to avoid greenwashing
In the second of Insurance Post's ESG Exchange webinars on Friday 11 March 10am we'll explore how the insurance sector can avoid greenwashing.
Claims Apprentice back for 2022 – get your application in today
We are on the hunt for the next Claims Apprentice, with the return of the popular video series for 2022.
Covéa’s Adrian Furness on making insurance careers more than just a job
Adrian Furness, CEO of Covéa Insurance, addresses how and why the industry must support staff with an emphasis on providing positive engagement, a sense of community and mental wellbeing.
Intelligence: Getting FNOL right
Being the very first point of contact is the ultimate aim for insurers when it comes to motor claims but, as Martin Friel finds out, only a change in mindset to truly put the customer experience first is likely to achieve this.
Travelers updates on coal stance; Hubb claims metaverse first; Thomas Cook signs insurance partnership; and Vitesse backed by HDI as it raises $26m
For the record: Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Analysis: Online Safety Bill changes hailed but no room for complacency
Proposals to add paid for advertising and the offence categories of fraud and financial crime to the Online Safety Bill have been welcomed by the insurance industry but as yet there are no guarantees on the final product.
Briefing: Sponsoring staff through driving theory tests could mean a result for insurers too
Insurers and motor claims service providers should seize a win-win opportunity by supporting staff through their driving theory tests, sets out Post news editor Jen Frost.
Partners&’s Phil Barton calls for a new commitment to giving quality advice
In the aftermath of the Supreme Court’s business interruption ruling, brokers must now ditch the transactional practices of the past for an advice-led approach to rebuild the marketplace’s reputation, argues Phil Barton, CEO of Partners&.
Brokers defend record amid insurance probe into 'failing' market for flats and tower blocks
Amid regulatory scrutiny brokers have accepted there are insurance challenges for flats but sought to defend their role when approached by Post.
Lower claims impact expected from Malik and Corrie than predecessors
The insurance impact of storms Malik and Corrie is expected to be less severe than recent storms Arwen and Barra.
Direct Line begins green parts trial; Revolut diversifies insurance offering; RSA to recruit more adjusters; and Sabre strikes solus MGA deal
For the record: Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Editor's comment: Celebration or commiseration
We are a family that is big on marking the passing of time – birthday, anniversaries and well just any excuse to get together really – good job too with no less than six family birthdays in January alone.
Charles Taylor buys majority stake in insurtech Fraud Keeper
Charles Taylor has bought a majority stake of automation and artificial intelligence software as a service platform Fraud Keeper, Post can reveal.
Spotlight: Motor trends - the use of data in claims and underwriting
Post and Verisk undertook a survey of the motor market to understand how both underwriting and claims teams are evolving in their use of data and new technology. Padraig Floyd dissects the results and speaks to the market about the findings