Claims
Whiplash Bill passes unamended in final reading
A last minute opposition attempt to amend the proposed whiplash legislation on its third reading in the Commons, was voted down yesterday.
Aviva's Rob Townend on using digital to improve insurers' reputation
Insurers need to leverage technology to make insurance simpler and improve its reputation, writes Rob Townend, managing director of Aviva’s UK general insurance business.
Roundtable: How to offer a niche insurance user experience
Can a niche insurance user experience be scaled to drive revenue growth? Post, in association with EXL, gathered together a number of insurance industry experts to explain how
Directors face legal action if they don't get a grip on Insurance Act duties
Research and advisory business, Mactavish has warned the boards of UK companies increasingly run the risk of insurers not paying out on their claims due to lack of understanding of their responsibilities under new regulations, such as the Insurance Act…
Aviva claims director does not expect digital strategy to change with Mark Wilson’s departure
Andrew Morrish, claims director at Aviva, has said that he doesn’t foresee Aviva’s digital push changing with the departure of CEO Mark Wilson.
Analysis: AI's hidden risks
Artificial intelligence will have unexpected consequences, which will raise tricky liability questions and will probably change the nature of claims
Guidewire marketplace to 'stimulate' insurtech economy
Guidewire’s insurtech marketplace will bring benefits for both insurers and insurtechs, members of the press heard at its annual conference in Las Vegas.
Crawford’s 'We Go Look' app comes to the UK
Crawford-owned We Go Look is bringing its self-service on demand inspection app to the UK.
Cost of Hurricane Michael could hit $21bn including up to $10bn of insured losses
A week on from Hurricane Michael making landfall in Florida, estimates of the cost of the are beginning to emerge, running to as much as $21bn (£16.25bn).
Q&A: Alzheimer's Society's Tim Shakespeare on why the Insurance Day of Giving is so important
With under a month to go until the first ever Insurance Day of Giving on behalf of Insurance United Against Dementia and Alzheimers’ Society, IUAD board member Jonathan Swift spoke to the AS research information manager Tim Shakespeare about why it is…
Updated: Ardonagh sells Direct Group's claims businesses to Davies
The Ardonagh Group has agreed to sell Direct Group’s claims businesses to loss adjuster Davies for up to £36m.
Regulators consult on impact of climate change on insurers
The Prudential Regulation Authority and Financial Conduct Authority have both invited insurers to respond to consultation papers on the impact of climate change on their operations and investments.
Insurance industry better equipped to deal with Storm Callum claims after 'significant effort' to implement resilient repairs
As the clean up operation starts following Storm Callum this weekend experts have said the insurance industry is better equipped to deal with flood claims than previous years due resilient repairs and better communication.
Analysis: Subsidence surge
Insurers and loss adjusters are using digital technologies to handle this autumn’s surge in subsidence claims but they are not forgetting the human touch is the best way to get to the root of the problem
This Week in Post: Boing! It’s the executive magic roundabout
The last few months have seen some major executive changes across the UK’s largest insurance companies.
Apil's Brett Dixon on how the future discount rate could be skewed
A panel of independent experts needs to be involved in the first review of the discount rate, argues Brett Dixon, president of the Association of Personal Injury Lawyers.
Grenfell insurers could face legacy claims from asbestos poisoning
Exclusive: Insurers of Grenfell Tower could face legacy claims from victims if they develop symptoms of asbestos poisoning in later life.
Blog: How use of the supply chain can help meet high customer expectations – and manage costs
Insurers should have confidence in their supply chain partners to help their business deliver a better customer experience. However, James Roberts, business development director, insurance at Europcar UK, argues many take a short term view believing the…
Two men have been sentenced to 18 years collectively in jail for intended collision against motorists.
Two men have been sentenced to 18 years collectively in jail for a cash for crash scam.
Blog: Flood claims involving children
A flooded home can be traumatic, especially for children. Jonathan Davison, strategic development director at the British Damage Management Association, explains how the claims process can be designed to protect the mental wellbeing of younger family…
Doctor and solicitor jailed over false medical report
A solicitor and doctor have been jailed for a combined sentence of 21 months after the pair were found guilty of assisting in a fraudulent insurance claim.
Insurers respond to cyber threat to railways
Traditional insurance policies do not cover emerging threats to the railway posed by cyber hackers, a conference heard.
This Month in Post: Top 100 teachings
My first three weeks reporting on the insurance industry has taught me how broad the sector is. Covering the claims beat I'm expecting to be learning more about escape of water, floods and storms. Our Top 100 UK insurers ranking has already shown me how…
Davies has ‘no limits’ to acquisitive ambition
Davies Group said it doesn’t have “limits to its ambition” over acquisitions, as the company saw earnings grow by 47%.