Claims
Claims Apprentice 2020 – sign up now to take part in series two
After a phenomenally successful first series Insurance Post is delighted to say that we have teamed up with law firm Kennedys again for a second series of The Claims Apprentice in 2020.
Paul Fox joins Delta Claims Services as head of claims management
Delta Claims Services has appointed Paul Fox as head of claims management.
Munich Re, Allianz and Zurich discussed the management of unstructured data in claims during Post webinar
Insurance companies are dealing with increasing volumes of digital media associated with claims initiation and claims investigation processes.
Roundtable: Vulnerable customers: how does technology deliver fairer claims outcomes?
The FCA continues to be concerned about the problems faced by vulnerable customers. The regulator is expected to soon unveil a consultation to provide clarity on expectations of firms. Experienced claims handlers will play a key role in helping insurers…
Aviva's Andrew Morrish on claims transparency and strengthening trust
Although some reports suggest the number of nuisance calls is falling, Aviva's consumer research found that 70% of Brits said they had received a nuisance call or text in the past seven days, with 36% of those who received a cold call or text saying they…
Sedgwick hires UK managing directors
Loss adjuster Sedgwick has appointed two managing directors for its UK operations.
Analysis: The challenges of cyber modelling
The size and complexity of cyber perils are constantly increasing and pose a major challenge to insurers and insureds alike as they attempt to assess potential cyber losses.
This week in Post: Ardonagh in the clear
A long-awaited judgment in the legal wrangle between Ardonagh and Gallagher came today, clearing Ardonagh of wrongdoing.
Hastings' new business competitiveness ‘has fallen’ as it prioritises pricing discipline
This year Hastings has priorititised pricing discipline amid a regulatory probe into pricing practices and rising claims inflation, leading to a drop in its competitiveness for new business.
Blog: Getting ready for the B-word
As the ins and outs of the UK leaving the European Union continue to be debated, James Roberts, business development director for insurance at Europcar Mobility Group UK, feels that - whatever the outcome - the pain for customers facing lengthy and…
Grenfell fraudsters claimed £775,000 from the victims’ fund
Fraudsters have been convicted for falsely claiming a total of £775,000 from the Grenfell Tower victims’ fund.
Analysis: 'Dangerous excesses' - Rogue firms drive increase in six-figure credit hire claims
"Outlier" credit hire companies have left insurers increasingly dealing with claims in excess of £100,000, lawyers have cautioned.
Civil Liability Act flaw leaves children 'stranded in a civil justice no man’s land'
Exclusive: A majority of children injured in road traffic accidents could lose access to compensation due to a flaw in the Civil Liability Act, a consumer support body has warned.
Telematics Watch: Addressing misconceptions
From scepticism about data to dissatisfaction about driver behaviour scores, Igo4 CEO Matt Munro addresses some of the common misconceptions about telematics, and suggests marketing and communications are key to avoiding complaints.
Watchstone and Slater & Gordon agree settlement over £600m lawsuit
Watchstone and Slater & Gordon have reached a settlement over the historic sale of Watchstone’s professional services division.
Lloyd’s supports Habitat for Humanity to aid cyclone hit Malawi
Lloyd’s Charities Trust has joined forces with Habitat for Humanity Great Britain as part of its ongoing response to emerging risks to communities around the world.
Fraudster found guilty of explosion insurance scam that injured 81 people
Insurance fraudster Pascal Blasio has been found guilty of causing an explosion at his shop that injured 81 people and damaged or destroyed 63 buildings.
This week: Big moves, whiplash and loyalty
After vacating our Haymarket office last week, the entire Post team finally feels settled in our new home in the City – the heart of the insurance industry.
CMCs receive one in every five nuisance call fines
Claims management companies have received 20% of all fines for nuisance calls, messages and emails handed out by the Information Commissioner’s Office since 2010, according to figures from the SMS Works.
Ecclesiastical and ABI become core participants in child abuse investigation hearings
The Association of British Insurers and Ecclesiastical are among four organisations granted core participant status in an investigation into accountability and reparations in non-recent child sexual abuse cases.
Top motor accident solicitor slams ministers on whiplash
Whiplash reforms should be delayed as rushing through a "minimum viable product" will create unacceptable challenges for claimants, lawyers have warned the government.
Google’s investment in us, is an investment in brokers too: Applied product boss
Google’s 2018 investment in Applied Systems also represents an investment in the future of the intermediary sector, according to the software house.
LV and Zurich discussed improving customer loyalty during Post webinar
Personal lines customers are a promiscuous bunch, known for changing insurers for a few pounds.
Government to introduce improved building safety standards
Insurers have welcomed the government’s commitment to improving building safety standards.