Claims
Changes to limitation law must be carefully considered, child abuse inquiry hears
Defendant and claimant lawyers testifying in front of the Independent Inquiry into Child Sexual Abuse yesterday agreed that the current system is not working for victims and survivors, but warned clarity is needed on the consequences of altering…
Driving out Distraction: Public would rather work for and deal with companies that ban distracted drivers
Of the two-thirds (69%) of UK adults who make hands free calls while driving, many of them (40%) continue to do it despite admitting it negatively impacts their driving ability, research from Consumer Intelligence, in support of Post’s Driving Out…
Pet insurance fraud 'unlikely' to be the next cash for crash scam
While there is “no doubt” that pet insurance fraud goes on there are hurdles which mean it is probably not going to be the source of a cash for crash style insurance swindle, according to Robin Hargreaves, past president of the British Veterinary…
Allianz's Graham Gibson on embracing sustainability
As awareness of the damage we’re doing to our planet grows, sustainability is firmly on the corporate agenda, writes Graham Gibson, chief claims officer at Allianz Insurance. Finding ways to reduce our environmental footprint and safeguard the future for…
Davies Group makes key appointments
Davies Group has made two senior appointments, as it revealed a jump in Ebitda and revenue for the year ended 30 June 2019.
Claims MGA launches with former Axa boss Mike Keating
Ex-Axa and One Commercial leader Mike Keating is heading up managing general agent Qlaims Insurance as it launches with a claims advocacy service for commercial insurance brokers.
Analysis: Review of the Year 2019
It feels as if 2019 was an uncomfortable year for the general insurance market as it never quite seemed to grasp control of its own destiny. Wherever you look, carefully laid plans were derailed by the unexpected – and often unwanted – intervention of…
Motor - Indicative reading time: 45 minutes
A series of CPD knowledge learning opportunities that can be used to accrue reading time. The pass rate is 80%.
Scrap target times and frivolous bureaucracy to help vulnerable customers, suggests DLG claims head
Insurers need to ditch standard practices like target times in contact centres and avoid unnecessary bureaucracy if they are to meet the needs of vulnerable customers, according to Direct Line Group managing director of claims Jessie Burrows.
MoJ secrecy on small claims portal under fire
The Ministry of Justice faced criticism on secrecy around the development of the small claims portal at Post’s Insurance Claims and Fraud Summit in London yesterday.
This week in Post: Driving out distraction
Road Safety Week marked the launch of Post’s Driving out Distraction campaign, in which we are urging the industry to pay attention and pull over rather than using hands-free devices while driving.
Huge data breach claims necessitate cyber insurance rethink, warns Kennedys
Data subject claims are on the rise and will be “the next in a long line of mass litigations” producing “exposures in the tens of millions”, according to Kennedys.
Driving Out Distraction: The impact of mental state on driving
There can be many distractions when driving a car but Jo McGowan, human resources director at First Central Insurance & Technology Group, asks what happens when these are inside your own head?
Direct Line predicts £10m hit from November floods
Direct Line Group will see £10m in claims from flooding in the North of England, its early estimates suggested.
Driving out Distraction: Is mobile phone use an addiction insurers should worry about?
On 10 August 2016 Tomasz Kroker was driving a truck on the A34 – ahead of him was a very visible long queue of traffic travelling uphill. The truck was travelling at 50mph, and Kroker made no attempt to reduce speed when he hit the first vehicle driven…
Insurers exposed to ex-MP’s £10m claim against Staffordshire Police
Travelers is among a number of insurers that are exposed to a pending £10m legal claim against Staffordshire Police by a former member of Parliament, who was accused of non-recent child sexual abuse, Post can reveal.
Blog: Claims and Fraud – Collaboration will end the zero-sum game
Will the Post Claims and Fraud Summit on 21 November serve as another arena for the claimant and defendant sectors to go another nine rounds of verbal fisticuffs? Michael Lynch, head of insurance partnerships at Minster Law, offers his views.
Driving out Distraction: 1st Central marks Road Safety Week with safety film
1st Central has unveiled a powerful new short movie to mark Road Safety Week, raising awareness of dangerous distractions on the road.
GRP's Mike Bruce on client relationships in commercial broking
How do brokers know that they’re doing a good job for their client? Mike Bruce, group managing director, Global Risk Partners, explains in the commoditised personal lines market, where products are relatively homogenous, it’s often simply about…
Thousands of Alpha latent defect policyholders yet to submit FSCS claims
The Financial Services Compensation Scheme has called on “thousands” of Alpha Insurance latent defect policyholders to submit their premium refund claims to the portal on the Danish insurer's website.
Post launches Driving out Distraction Campaign
At the beginning of the month the current government confirmed it would seek to tighten the law around handheld mobile devices on the road, but will not extend a ban to hands-free use. While Post supports this initial step it believes that the government…
NFU Mutual on hunt for claims head after Jon Cawley's exit
Exclusive: NFU is actively recruiting for a new head of claims following the departure of Jon Cawley.
This week in Post: Deluge, diversity and misdemeanours
More than 800 houses have been evacuated due to flooding and many of those families won't be back in their home for Christmas. Flood warnings are still in place and there are reports that flood defence equipment is being stolen.
Flood forecasting insurtech launches nationwide
Insurtech Previsico has launched nationwide, aiming to support insurers, brokers and their customers across the whole of the UK with live actionable flood warnings.