Fully Comp 14: First reactions to the MoJ whiplash portal protocol and practice direction

For the fourteenth episode of Post’s video series Fully Comp we gathered together a group of experts to discuss the highly anticipated publication of the rules, tarriffs, pre-action protocol and practice direction linked with the whiplash portal.

Hours after the Motor Insurers’ Bureau’s provided its first update on the portal since these critical rules were released, Post gathered together a panel to talk about: what was included - and just as importantly not included; what insurers, law firms and other interested parties need to do to be ready for the changes; what could to be done to raise consumer awareness of the changes; any concerns over timing; and initial thoughts on where the regime needs to be fine-tuned to make it a success.  

Participants

Richard Finan, director of strategic development, Arc Legal Assistance

Faye Fishlock, head of motor injury and motor claims handling, DAC Beachcroft

Stuart Hanley, head of Legal Practice, Minister Law

Alistair Kinley, director of policy and government affairs, BLM

Matthew Maxwell-Scott, executive director, Association of Consumer Support Organisations

Stuart McCulloch, director, Claimspace

Donna Scully, director of Carpenters Group

Nigel Teasedale, head of motor and fraud at DWF

Louise Yates, motor technical consultant, RSA

Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.

To access these options, along with all other subscription benefits, please contact info@postonline.co.uk or view our subscription options here: http://subscriptions.postonline.co.uk/subscribe

You are currently unable to copy this content. Please contact info@postonline.co.uk to find out more.

Pet insurers with satisfied customers revealed

Data analysis: Fairer Finance’s latest consumer survey reveals the pet insurers with the most extremely satisfied customers and examines the lessons providers need to learn from the Financial Ombudsman Service increasingly ruling in favour of complaining policyholders.

Claims Apprentice champion reveals women who inspire her

To mark the theme of this year’s International Women’s Day, which is #InspireInclusion, Safa Saeed, claims handler at Zurich and 2023 winner of Insurance Post’s Claims Apprentice competition, shares the role models who helped guide and inspire her career so far.

Admiral CEO shares electric vehicle ambitions

As Admiral reported pre-tax profits of £597m from its UK insurance operations in 2023, CEO Milena Mondini De Focatiis revealed to Insurance Post the insurer’s ambitions to be a “leader in electric vehicles.”

How struggling consumers are committing one-off frauds

With fraudulent claims adding £50 every year to the total cost of household insurance, Sarah Durkin, head of counter fraud at Woodgate & Clark, explains how the growing number of policyholders feeling the pinch is resulting in exaggerated claims.

You need to sign in to use this feature. If you don’t have an Insurance Post account, please register for a trial.

Sign in
You are currently on corporate access.

To use this feature you will need an individual account. If you have one already please sign in.

Sign in.

Alternatively you can request an individual account here