Claims
Breakdown insurers sceptical over £200m investment to fix potholes
Chancellor Jeremy Hunt pledged a further £200m to help tackle the pothole problem in Wednesday's budget, but breakdown insurers are sceptical over its effectiveness.
Law firm reprimanded after criminal employee defrauds Aviva
Harwood has been found liable for losses, damages and costs incurred by Aviva after recruiting a solicitor with a criminal record.
Is voice the solution to insurance fraud?
Blog: Nigel Cannings – founder of Intelligent Voice – discusses the role of machine learning and voice recognition in preventing fraud.
Podcast: Lessons the insurance industry learnt from Covid-19
The industry has learnt to communicate more clearly what is and isn’t covered by insurance policies, according to the Association of British Insurers, Allianz and Genasys.
Join our free webinar on 15 March discussing how to manage personal lines customer expectations in the face of economic challenges and the great cancellation
Navigating the cost-of-living crisis: watch our free webinar on-demand discussing how to manage personal lines customer expectations, and adapt to the changing landscape of the insurance market in 2023.
In it, to win it! The British Insurance Awards 2023 deadline is 8 days away
With a closing date of 17 March, you will need to start preparing your 2023 British Insurance Awards entries sooner rather than later to make the cut; and be in with a chance of winning at the industry’s most prestigious insurance awards show.
Pizza Express and insurers clash over alleged number of claims on Aon wording
Pizza Express and its insurers have clashed in court over the wider market applicability of a preliminary hearing to determine whether the restaurant chain is able to claim £250,000 or as much as £178m for its Covid business interruption losses.
Trade Voice: Apil’s Kim Harrison on why the time bar on childhood sexual abuse claims needs to be lifted
Kim Harrison, executive committee member at the Association of Personal Injury Lawyers, argues that an independent inquiry’s findings makes it clear the limitation period on childhood sexual abuse claims should be abolished.
Justice minister refuses to commit to regular fixed recoverable costs reviews
Justice minister Lord Bellamy has refused to commit to regularly updating new or existing fixed recoverable costs (FRCs) for inflation, but confirmed an extension to FRC will be going ahead in October.
Climate litigation on the rise as Shell is sued
Kennedy’s partner Alex Nurse expects climate litigation to be on the rise as Shell is facing a legal battle filed by shareholders for its failure to adopt and implement an energy transition that aligns with the Paris Agreement.
Big Interview: Crawford CEO Verma on averting the silver tsunami
Stepping up to the hotseat at the beginning of the pandemic might have initially phased him, but Crawford group CEO Rohit Verma tells Jonathan Swift how embracing technology, local empowerment, and being alive to the ‘silver tsunami’ has seen him make…
Andrew Wilkinson swaps Aviva for MIB
The Motor Insurers’ Bureau has appointed Andrew Wilkinson as chief claims officer.
SMEs continue to fight for BI payouts as unresolved issues await litigation
Three years on from the onset of the pandemic and more than two years on from the resolution of the Financial Conduct Authority’s initial test case, many small businesses remain embroiled in disputes with insurers over Covid business interruption claims.
Perils pegs February 2022 storm losses at €3.8bn
Perils estimates that the final loss for the European windstorm series, which affected the UK and continental Europe from 16 to 21 February 2022, comes to €3.8bn.
Trade Voice: Foil on the Consumer Duty’s underappreciated impact of claims handling
Jonathan Drake, partner at Forum of Insurance Lawyers member firm DWF, and Nicola Critchley, DWF partner and Foil president, warn there is ample scope for firms to run foul of the FCA’s requirements for claims handling under the Consumer Duty.
Q&A: Nicola Critchley, Foil
Nicola Critchley, partner at DWF, and president of Foil since November 2022, catches up with Insurance Post to discuss what she hopes to achieve during her time as president, what is on the agenda for 2023, and how the body will support member firms and…
OIC’s Martin Saunders reflects on the portal’s journey to success for claimants
Following recent feedback that the portal is not operating correctly, Martin Saunders, head of service for Official Injury Claim addresses some of the more recent media inaccuracies and sheds light on why the portal is a successful route to justice for…
Still 'room for improvement' in Consumer Duty prep, says FCA's Brewis
Matt Brewis, director of insurance at the FCA, has said that while most general insurers are on track to meet the regulator’s Consumer Duty requirements, there is still “room for improvement”.
Claims Apprentice Podcast: Claims Inflation – Motor Repair
In this podcast, Team Connect – from the latest series of Claims Apprentice – looks at the factors behind the rise in motor repair claims costs.
Claims Apprentice Podcast: Claims Inflation – Personal Injury
In this podcast, Team Aspire – from the latest series of Claims Apprentice – looks at the factors behind the rise in personal injury claims costs.
Liberty and Aon BI wordings to be the subject of October trial
Several business interruption cases, in which Liberty Mutual is a defendant, will be heard together over the course of a five-day trial in October.
Why insurance customers are demanding more on payments
Blog: With cost-of-living concerns bringing the speed at which claims are paid to one of the top priorities for consumers, Darren Lane, business development manager at Solaris, explores why insurers need to move away from legacy technology to keep up…
Liberty Mutual faces fresh wave of BI court battles
Liberty Mutual is facing a growing number of lawsuits over business interruption insurance, with a group of racecourses and pub chain Fuller’s the latest to join the ranks of organisations suing the insurer.
Trade Voice: Mass’s Sue Brown on why the OIC portal has been a resounding failure
Sue Brown, chair of the Motor Accident Solicitors Society, argues that the criteria by which the success of the Official Injury Claims portal has been judged have continually shifted and takes aim at what she sees as the MoJ’s latest excuse.