Claims
Time to stop throwing punches with the OIC portal
Editor’s View: Scott McGee says the Official Injury Claim service needs to be improved to achieve the aim of making the personal injury claim process so simple anyone could request compensation without legal help.
Zego automates 10% of claims after in-house move
Zego’s Ian Kershaw has hailed AI’s potential to ‘automate’ and ‘innovate’, after the insurtech brought some customer-facing functions in-house, allowing it to straight-through process 10% of its claims.
Subsidence costs to increase 800% if climate change continues at current rate
PWC has predicted that, if climate change continues to increase the severity of weather in the UK, insurers will be facing costs of around £1.9bn per year just in subsidence claims.
Claims handlers' errors put Zurich on the hook for uncovered Covid claims
The Commercial Court has told Zurich it is obliged to indemnify a student travel company for Covid cancellation refunds, even though the refunds fell outside the scope of its policy.
Trade Voice: Foil’s McSorley on Northern Ireland’s Green Book reforms
Tara McSorley, chair of the Forum of Insurance Lawyers’ Northern Ireland division and legal director at Clyde & Co, outlines the areas ripe for revision as Northern Ireland’s personal injury guidelines are reviewed.
Most common home insurance claims revealed
Go Compare found accidental damage and escape of water made up more than half the most common reasons customers claim on their home policies.
Aviva catches fundamentally dishonest fraudster
Aviva and HF Solicitors have successfully fought a fraudulent claim involving alleged injuries brought by a senior finance professional
Diary of an Insurer: Charles Taylor Adjusting's Adam Donovan
Adam Donovan, head of major loss at Charles Taylor Adjusting, heads to Vietnam to help a hotel resort damaged by typhoons and manages to buy some souvenirs for his children.
540 jobs saved as Plexus Law bought out of administration with Axiom Ince deal
Axiom Ince has acquired Plexus Legal LLP and Plexus North LLP out of administration for an undisclosed sum.
Aviva, Crawford, Zurich and Amanda Blanc triumph at 2023 British Insurance Awards
Aviva was among the big winners at the British Insurance Awards 2023, on a night when its group CEO Amanda Blanc took home the Achievement Award.
Allianz, LV and Zurich to discuss speeding up fraud detection in Insurance Post webinar
Whilst some insurance fraudsters are getting smarter at using modern technologies to embellish their false insurance claims; other more opportunistic policyholders are being driven to seek illicit gains as the cost-of-living crunch means money is tighter…
Five insurers given green light to appeal Excel Centre BI judgment
Five insurers have been given permission to appeal last month’s Commercial Court judgment on ‘at-the-premises’ business interruption claims, with only RSA accepting the outcome.
60 Seconds with... Val Pitt, HF Scotland
Val Pitt, partner at HF Scotland, reveals how as well as being a lawyer she knows a good show tune and can belt out a Shakira hit.
Insurers must right their wrongs for vulnerable customers, says FCA
Home and motor insurers need to put the “wrongs right” and “improve their treatment” of vulnerable customers as the cost-of-living squeeze continues.
Cila appoints former CII COO John Bissell as executive director
The Chartered Institute of Loss Adjusters has appointed former Chartered Insurance Institute chief operating officer John Bissell as its next executive director.
Greggs and Zurich settle Covid BI claim dispute
Greggs has settled its business interruption dispute with Zurich, according to a court order issued last week.
It’s insurtech Jim, but not as we know it - Lemonade’s PRA authorisation shows intent
Content director's view: Jonathan Swift looks at Lemonade's landmark PRA authorisation and two second claim record and contemplates whether the once start-ups trek to the mainstream is entering the final frontier.
Direct Line ordered by FCA to reassess historical total loss claims
The Financial Conduct Authority has ordered the motor insurer to go back through five years of claims, after admitting it had underpaid some car and van insurance customers.
Former Foil president predicts more legal consolidation
Further consolidation of the insurance defendant legal market is on the cards, according to Keoghs partner and former Forum of Insurance Lawyers president Don Clarke.
What Wahaca’s case against QIC means for insurers
Paul Grant, associate at specialist commercial disputes firm Signature Litigation, examines the ramifications of Wahaca demanding its insurer pay out for losses incurred during the Covid-19 pandemic.
Q&A: Chris Sawford, Verisk
As inflation drives upward pressure on premiums, Chris Sawford, managing director of claims at Verisk, reveals how he plans to help insurers tackle pain points in the claims lifecycle.
Shortlist revealed for 2023 Claims & Fraud Awards
Today we can reveal the shortlist for the 2023 Insurance Post Claims & Fraud Awards.
Winn Group targets high-profile partnerships after more than doubling turnover
After Winn Group increased turnover by 139% in 2022, founder and executive chairman Jeff Winn has targeted some big-ticket partnerships to take it past £300m by the end of 2023.
Digital Bar Quarterly: Insurers need to seize digitalisation opportunities in claims
Digital transformation is good for the claims function, argues Patrick Hayward, an insurance consultant at Altus. Not least for augmenting claims-handling decisions to reduce the level of manual, repetitive tasks involved in managing a caseload.