Why insurance customers are demanding more on payments

Back office and front office - payments and collections

Blog: With cost-of-living concerns bringing the speed at which claims are paid to one of the top priorities for consumers, Darren Lane, business development manager at Solaris, explores why insurers need to move away from legacy technology to keep up with changing customer demands.

The insurance industry attracts a diverse customer base – the makeup of which shifts over time as people age, are exposed to broader moves in the economy, and go through life events. Think of the

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FOS to charge CMCs to refer cases

The Financial Ombudsman Service has announced it will charge claims management companies £250 to refer cases to the service from the start of April.

Q&A: Matt Button, Davies

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LA blaze shows insurers must be agents of resilience

As the cost of fixing the damage done by the Los Angeles wildfires runs into billions of pounds, Rory Yates, global strategic lead at EIS, argues rather than retreat from risk claiming withdrawal is the only option, insurers must demonstrate every avenue for resolution has been pursued.

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