Claims
Justice Committee launches inquiry into impact of whiplash reforms
The Justice Committee has today launched an inquiry into how whiplash injuries resulting from road traffic accidents are processed following reforms to the legal framework introduced in 2021.
Government urged to move to regulate sales of e-scooters
MPs have been urged to speed up the process and end the ambiguity over how e-scooters can be used.
Aviva changing approach for customers with mental health conditions after ‘asking too many questions’
Aviva has acknowledged it has asked “too many questions” to people who reveal mental health conditions, and that it needs to do more to support these customers.
Q&A: Simon Pemberton, Gallagher Bassett
Simon Pemberton, CEO of Gallagher Bassett ,caught up with Insurance Post to speak about claims trends, recruiting talent and plans for the business in the year ahead.
What next for the Covid business interruption insurance saga?
In light of recent FCA’s review into the handling of Covid business interruption claims, Peter Hardy, insurance expert and partner at Reed Smith and Mark Pring, partner at Reed Smith argue that the legal fallout only just begun.
How insurers and brokers are tackling commercial underinsurance
Analysis: Pamela Kokoszka examines how commercial insurers are adapting their approaches to address underinsurance that could prove a fatal blow to businesses in the current economic climate.
Meet the 2023 Claims Apprentices
Ahead of the new series of Claims Apprentice, sponsored by Kennedys, we are delighted to introduce you to our six finalists, who have made it through the interview process and onto the fourth run of the popular video show.
NFU Mutual policyholders invited to claim after Covid cover complaints upheld
Dozens of NFU Mutual policyholders have had complaints over missing cover for Covid-related booking cancellations upheld, Insurance Post can reveal.
Insurance Post Podcast: What the cost-of-living crisis means for insurers
The cost-of-living crisis is resulting in a growing number of policyholders pressing, complaining and shouting loudest in the hope their claim will move faster than everybody else’s, according to Claims Consortium Group.
Trade Voice: Cila’s David Ross on where the industry goes wrong on gaining customer trust
David Ross, executive director of the Chartered Institute of Loss Adjusters, argues that while the industry has a mountain to climb to gain customers’ trust, claims presents a simple and effective starting point.
‘Clarity’ for PI as Court of Appeal hands down judgment on mixed injuries
The Court of Appeal has handed down judgment in two mixed injury cases leapfrogged in November, providing some clarity on how mixed injuries should be handled. However, some are concerned it could lead to further litigation and an adverse impact on…
Woodgate & Clark restructures to accommodate Quadra acquisition
Loss adjuster Woodgate & Clark has restructured to fully integrate its Quadra acquisition into the the business to help navigate supply chain challenges.
Government launches consultation on dual/multiple discount rate
The Ministry of Justice has launched a consultation on how dual or multiple personal injury discount rate might work, and what its effects on claimants and defendants might be.
Fidelis breaks ranks in Aercap lawsuit as insurers clash over defences
Fidelis has been permitted to join a $3.5bn lawsuit brought by the world’s largest aircraft leasing company Aercap as a third defendant, despite objections from fellow insurer AIG.
Is Direct Line’s profit warning a bellwether of more bad news to come?
Content director's view: Jonathan Swift reflects on what Direct Line Group's trading update, and decision to scrap its 2022 dividend, might mean for both it and the UK insurance market.
Q&A: IFB director, Ursula Jallow
Newly appointed director of the Insurance Fraud Bureau, Ursula Jallow, spoke to Insurance Post about her plans to lead the industry's collective fight against fraud.
Defra to set out recommendations to reduce flood risk
The Department for Environment, Food and Rural Affairs is looking to introduce a new approach to sustainable drainage, which is set to be incorporated into new developments in England to reduce flood risk.
Direct Line Group shares fall off a cliff as it scraps dividend for 2022
Direct Line CEO Penny James has announced that the board "no longer expects to declare a final dividend for 2022" after a significant increase in claims as a result of the prolonged period of severe cold weather in December, causing its shares to crash.
Fresh multimillion pound Covid BI claims hit Allianz and Liberty
Three years on from the onset of the spread of Covid-19 around the world, insurers continue to face fresh business interruption claims that run into the tens of millions.
Mould in properties is becoming a growing insurance issue
The death of two-year-old Awaab Ishak in a housing association flat has certainly placed the health risks posed by mould firmly in the limelight. Edmund Tirbutt explores the implications of this for the insurance industry.
Retiring Muress replaced by Simoncic at Sedgwick
Market moves: Sedgwick international chief executive officer Ian Muress has announced plans to retire on 31 March, when he will be replaced by Tom Simoncic.
FOS car valuation complaints have spiked since 2018
Complaints to the Financial Ombudsman Service regarding the valuation of cars during the claims process rose by 45% from 2018 to 2020, according to a Freedom of Information request made by Insurance Post.
Blog: The importance of getting the appropriate IP cover for SMEs
Intellectual property infringement struggles of SMEs are often overshadowed by battles such as David vs Goliath or Apple vs Samsung. It is often thought that SMEs are not in a position to take on a Silicon Valley giant but Maddi Brown, intellectual…
Four biggest challenges facing insurers in 2023 revealed
To help you prepare for the challenges and opportunities of the next 12 months, Insurance Post spoke to insurance analysts and regulatory experts to uncover four things you need to know about what 2023 holds in store for the industry.