Insurance Covid-Cast episode seven: Empathetic, sympathetic and offering strategic guidance – how brokers are managing clients in lockdown

In the latest episode of Insurance Post and Insurance Age’s new series of video casts brought to you while our journalists are in isolation lockdown we discuss how brokers maintain their ‘trusted adviser’ status during these difficult times.

Joining Insurance Age editor Sian Barton to discuss how intermediaries can maintain a level of business as usual during lockdown; what BAU might look like in the future; the role of technology in facilitating market contact; and how broking has moved from a business experience to a human experience as working from home has become the great leveller are:

Peter Goodman, CEO and founder of Aventus Platform

Anthony Gruppo, CEO of Marsh Commercial

Rob Simpson, regional managing director, Towergate Insurance Brokers

Richard Tuplin, managing director, Ethos Broking

Catch up on the last episode: Insurance Covid-Cast - episode six: From panic to practicalities, what will BI insurance look like when the Covid-19 recriminations settle down

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Gallagher’s Kruger on the benefits of reverse mentoring

View from the Top: Brent Kruger, chief information officer at Gallagher, is currently a mentee on a reverse mentoring programme and shares his thoughts on how these initiatives can play an important role in building a more inclusive culture.

FCA commission crackdown goes beyond flats

Editor’s View: The Financial Conduct Authority’s policy statement on multi-occupancy buildings insurance in September plus the decision to push the pause button on guaranteed asset protection insurance sales last week was “a shot across the bow” on percentage-based broker pay.

Big Interview: Chubb’s Mark Roberts

Mark Roberts, division president for UK, Ireland and South Africa at Chubb, tells Jonathan Swift he is looking to create wider and deeper relationships with UK brokers plus what factors will help differentiate his insurer from the congested run-of-the-mill ‘pack’.

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