Business continuity
Claims industry pivoted well to remote working but needs to prepare for a hybrid future, say experts
The claims industry has met the challenge of delivering for customers during the Covid-19 pandemic and should be preparing to take the best of what has been learned into a new normal of a hybrid remote-office work environment, according to specialists at…
Have your say: How well are trade bodies and professional associations performing for you?
The coronavirus pandemic has upended how we go about our day to day lives, with organisations forced to rapidly change how they operate while facing new challenges. Against this backdrop, Post wants to find out how your trade bodies and professional…
Insurers extend temporary coronavirus support measures
Pledges made by the Association of British Insurers and its members to assist customers during Covid-19 disruption have been extended until the end of the year.
Briefing: The great home/office flip flop
This week will have seen many of us who had been ready to get back to the office reconsider, as guidelines across England shifted.
Airmic unveils cross-body Resilience Alliance
Airmic has joined with three other professional membership organisations to create the Resilience Alliance in an effort to join up thinking between different disciplines involved in business resilience.
Blog: Covid-19 is no Black Swan
Rather than focusing on hindsight and a fatalistic approach to risk, pursuing a more forward-looking, proactive strategy will improve resilience when, not if, the next crisis strikes, writes Hélène Galy, director of the Willis Research Network.
Spotlight: Open insurance: Restoring confidence and seizing opportunities post Covid-19
The post Covid-19 insurance landscape is rapidly changing and insurers are increasingly aware that they must adjust and rethink in order to satisfy the needs of their customers and remain relevant. As a result, the pandemic may be the catalyst for…
Insurers haul brokers into FCA BI case again
A joint skeleton argument attacks the FCA’s stance that SME customers are not sophisticated insurance buyers because they used brokers and slams Contra Proferentem as “restrictive” and “out of step”.
Trade Voice: MGAA’s Ben Busfield on responding in the face of unprecedented adversity
Ben Busfield, operations manager at the Managing General Agents’ Association, discusses how members reacted to the UK going into lockdown and how they are supporting employees and serving clients as the country eases along the pathway to a new normal.
Insurance Covid-Cast: Managing return to work risks as offices look to re-open
In the 28th episode of Post and Insurance Age’s video series we gathered together an expert panel to discuss how employers manage the return to the office, given many staff members might have anxieties about the ‘new normal’ - not least travelling to and…
Analysis: The parametrics push powers on
Parametrics has been around for a while but a slew of new entrants means it is now poised to make its mark on UK general insurance
Insurance Covid-Cast episode seven: Empathetic, sympathetic and offering strategic guidance – how brokers are managing clients in lockdown
In the latest episode of Insurance Post and Insurance Age’s new series of video casts brought to you while our journalists are in isolation lockdown we discuss how brokers maintain their ‘trusted adviser’ status during these difficult times.
Interview: ABI's Huw Evans on not losing faith in insurance
It clearly is not great for the insurance industry’s reputation “to be in a position where it has so many unhappy customers,” Huw Evans, director general of the Association of British Insurers has admitted.
Covid-19 Resilience Survey finds insurance employees most concerned about mental health and mass sickness
The ability for employers to handle staff wellbeing - especially mental health - and manage business if staff numbers are significantly reduced due to sickness, were the most pressing concerns among respondents to an exclusive Post survey focused on…
Providers respond as FCA changes premium finance landscape
The Financial Conduct Authority has proposed a range of stop-gap measures to help consumer credit customers manage the financial hit from the coronavirus pandemic.
Coronavirus: Keeping the contact centre claims journey alive at home
A lot of the rules that dictate best practice in times of traditional weather surges also hold true now for the coronavirus pandemic, argues CET Property Assurance's Paul Wozencroft. Not least the need to utilise digital capabilities to connect everyone…
Editor's comment: Be kind
As I write this the sun is on my back, the windows are open, the first days of spring mean new flowers are poking their heads above the soil, bees are buzzing, and my cat is chasing her tail in the garden.
CII boss Sian Fisher on reacting to the coronavirus crisis
There have been three occasions when Sian Fisher, CEO of the Chartered Insurance Institute, went to the office and thought “things will never be the same again”.
Analysis: How insurance law firms are responding to the coronavirus - virtual forums, video evidence and resolution based on documentary evidence
In light of the coronavirus pandemic, Jonathan Swift, director of content for Infopro insurance division, caught up with a number of insurance law firms to find out what they are doing to manage case loads and meetings during these difficult times; and…
Non-damage extensions could provide BI cover but claims will be difficult, says Marsh
Businesses’ insurance programmes are most likely to respond to disruption caused by the coronavirus pandemic through non-damage extensions but only after a difficult claims process, Marsh UK practice leaders have said.
Insurance firms roll out free services during coronavirus crisis
Equipsme, Zego and Qlaims have all offered free services to help business and individuals during the ongoing coronavirus pandemic.
Analysis: How loss adjusters are responding to the coronavirus - remote inspections, Covid-19 technical teams and prioritising the vulnerable
In light of the coronavirus pandemic, Jonathan Swift caught up with a number of loss adjusters to find out what they are doing to reduce staff and client exposure to Covid 19, whilst keeping operations as business-as-usual as possible.
Lloyd’s underwriting room to shut today
Lloyd’s has confirmed that it will close its underwriting room at 4pm on Thursday 19 March saying it was keeping in line with government advice to avoid all non-essential contact.
Analysis: What will the legacy of Covid 19 mean for the future of work as insurance staff migrate from the office to home?
Insurers might be closing their offices in the face of Covid 19, but they are quick to reassure everyone that it is business-as-usual. Jonathan Swift looks at what insurers are doing in the face of unprecedented upheaval and what the legacy might be when…