Diary of an Insurer: Waggel’s James Brown
James Brown, chief technology officer at pet insurer Waggel, explores how the business will use artificial intelligence, prepares for an endurance bike ride and celebrates getting the claims pipeline down to a record low.
Time:To – SSP’s Mathews on foundations needed to make most of AI
Artificial intelligence can be used to support pricing decisions if you have strong foundations with a data moat, according to Martyn Mathews, managing director of SSP.
Ecclesiastical’s CIO on AI and the evolution of specialist insurance
Graeme Howard, group chief information officer of Ecclesiastical Insurance, explains how artificial intelligence is enhancing specialist insurance underwriting with faster insight, better data and more informed decision-making.
Don’t hold your breath for an FCA rulebook on AI
The UK insurance sector is waiting for a Financial Conduct Authority rulebook on AI that is never coming, warns Loka Venkatramana, senior consultant at compliance consultancy Pathlight Associates.
WaniWani CEO on how agentic AI is rewriting insurance distribution
As consumers increasingly rely on artificial intelligence agents to search for and buy insurance, Robin Diligent, co-founder and CEO at Waniwani, says insurers must rethink distribution strategies or risk becoming invisible at the point of purchase.
KPMG urges caution as AI reshapes insurance claims
Artificial intelligence can transform claims handling, but Matthew Smith, insurance strategy and transformation lead at KPMG UK, says insurers must balance technical innovation with human judgement, governance and ethical oversight.
Wakam CEO on why specialist underwriting needs a human pulse
As insurers race to automate specialist underwriting, Mark Christer, CEO of Wakam UK, argues technology alone is not enough to deliver fairer outcomes, meet regulatory expectations and better understand risk.
Insurance’s AI buffet is over so now comes portion control
Editor’s View: As insurer’s chief technology officers start to see their artificial intelligence bills skyrocket due to growing usage of the technology by staff, Emma Ann Hughes asks is rationing nigh?
Markerstudy to ditch self-build genAI tool for partner product
Markerstudy is set to replace its self-build call summarisation generative artificial intelligence tool with an off-the-shelf product from one if its partners in the next six months.
Ki slashes model development from years to weeks with genAI
Ki’s technology managing director Alan Tua has revealed how switching from traditional machine learning models to generative artificial intelligence models for algorithmic underwriting has resulted in “double digit” accuracy improvements.
Questions raised by insurers’ lopsided AI investments
Editor’s View: Artificial intelligence is reshaping the way insurers operate, but Emma Ann Hughes wonders if a lopsided focus on investing in point of sale at the expense of the claims experience could raise eyebrows at the regulator and erode…
How McGill is using agentic AI to make the world a smaller place
McGill and Partners have been able to speed up the submission process for international business by, in some cases, days through the deployment of agentic artificial intelligence earlier this year.
Navigating record claims in the generative AI era
As generative artificial intelligence reshapes the insurance landscape, industry experts joined the Insurance Post podcast to share how the sector is adapting to record claims volumes and shifting customer expectations.
Reputational risk of AI in insurance
Vanessa Chance, director of communications at SEC Newgate, shares how she has seen firsthand how a poorly managed artificial intelligence tool can do lasting damage to an insurance brand’s reputation and explores the need to have a crisis plan in place.
Esure achieves 10 times return on genAI investment
Esure has seen a seven to 10 times return on its investment in generative artificial intelligence technology evidenced to its executive team and shareholders, according to chief data officer Chris Pearce.
Has AI removed the first rung on the insurance career ladder?
Trade Voice: Yasmin Carter-Esdale, board member of the CII Underwriting Community, explains why the insurance sector can’t afford to be late to the artificial intelligence party.
How Bolttech is deploying genAI
David Lynch, group chief technology and operations officer a Bolttech, shares how the insurtech has moved beyond pilots to embed AI across the insurance value chain.
Blueprint Two rollout hit by more delays
The first phase of the rollout of Blueprint Two has been pushed back again, due to testing of the technology running behind schedule.
Digital Bar Quarterly: Could AI help deliver “out of the insurance world customer experience”?
Insurance companies need to get out of the digital innovation slow lane and look beyond incremental change if they are to reap the full benefits of AI, according to Altus general insurance director Mark McDonald.
Where AI in insurance is going, we won’t need roadmaps
Editor’s View: Insurers’ chief technology officers have swiftly shifted from working on their roadmaps to having science fiction-like aspirations for the future rollout of generative artificial intelligence, observes Emma Ann Hughes.
Zurich’s Jones on importance of ethical use of AI
Penny Jones, ethical governance lead for AI and analytics at Zurich, examines striking the right balance between ensuring responsible use of AI and enabling innovation.
Why Markel’s media team are cautious about AI-exposed risks
Sam Clarke, media and entertainment underwriter at Markel, questions how underwriters can be comfortable with the intellectual property exposures of generative artificial intelligence when each jurisdiction would effectively view and handle claims…
Rise of the AI-broker
Artificial Intelligence has many real-world applications and is already helping the insurance broking community in the US spend more time connecting with, listening to, and advising customers, says Chris Kitchener, vice president of product management…
Why insurers shouldn’t wait for regulatory clarity on AI
Philip White, a lawyer at The Legal Director, explains why insurers should put in place good governance to harness the growing capabilities of artificial intelligence now rather than wait for the watchdog to set rules for the use of this technology.