AI in broking: why the debate must move on
For insurance brokers, Andy Lewis, head of people proposition at Hedron Network, says the artificial intelligence debate has shifted from whether to adopt the technology to how to embed it safely, practically and strategically so it delivers lasting…
Time:To – LMA’s Levett on making the most of FCA rules
Implementing the Financial Conduct Authority’s simplification rules will make insurers’ lives easier, according to John Levett, head of regulatory affairs at Lloyd’s Market Association.
How AI can make FNOL faster and more customer-centric
Irene Davies-Foo, associate director and business expert lead at Woodgate & Clark, outlines how artificial intelligence can transform first notice of loss by accelerating triage, improving data capture and ensuring customers reach human support faster…
Q&A: Tim Hardcastle, Instanda
Tim Hardcastle, CEO and co-founder of Instanda, speaks to Insurance Post about the progress of his complex commercial lines product, promising underwriting agentic pilots, and the ‘black box’ limit in artificial intelligence.
FCA pressed by Lords over regulating ChatGPT
The Financial Conduct Authority has been challenged by peers over whether artificial intelligence platforms such as ChatGPT should be brought within the regulator’s remit.
Insurers must govern AI as aggressively as they adopt it
Hakob Astabatsyan, co-founder and CEO of Synthflow AI, explains how addressing artificial intelligence-driven fraud requires a tailored response that combines technology, process and culture.
To AI or not to AI is not the question in underwriting
Rory Yates, managing director for insurance at Synechron, examines how artificial intelligence is impacting underwriting.
Aviva uses AI to identify £800m in underinsurance
Aviva has said it has used artificial intelligence to identify around £800m of underinsurance, as director of innovation Jason Chambers says clear controls are even more necessary as the technology becomes agentic.
Who pays when AI gets it wrong in the boardroom?
Duane Folkard, lead cyber underwriter, and Sam Cornelius, lead management liability underwriter at rrelentless, examine whether current underwriting approaches adequately assess how artificial intelligence-generated information is used in decision making.
Mea CEO on how AI will free underwriters to focus on risk
Martin Henley, CEO of mea Platform, argues insurers will only see meaningful gains from AI if it automates routine tasks to give underwriters more time to apply expert judgement to risk selection and emerging exposures.
Who holds the key? The AI race to secure insurance data
As artificial intelligence becomes deeply embedded in underwriting and claims, Emma Ann Hughes examines if insurers are doing enough to keep their customers’ data safe.
Data standards are the saviour from AI adoption failure
Tim Ellis, managing director of Acord UK, argues only when paired with clearly defined data standards can artificial intelligence applications do what they do best for insurance.
Time:To – Zurich’s Thomas on using AI to strengthen underwriting
Artificial intelligence should be used to help underwriters spend less time hunting around for data, according to Sam Thomas, interim chief underwriting officer of Zurich UK.
How tokenomics is transforming the way insurers use AI
Unless insurers understand the true cost of artificial intelligence tokens and manage them strategically, Brandon Nuttall, chief digital and AI officer at Xceedance, warns they risk spiralling expenses, inconsistent outcomes and new forms of operational…
AI turns cyber from a frequency story into an accumulation one
Richard Ford, CyberCube’s vice president of engineering, says cyber in the artificial intelligence era means underwriters are being asked to price a moving target that’s changing direction unpredictably.
Has AI made yesterday’s insurance platforms obsolete?
The artificial intelligence era is exposing the limitations of first-generation no-code platforms, which Simon Pritchard, managing director of IS2, says makes insurance expertise rather than software configuration the industry’s most valuable asset.
Time:To – Commercial Express’ Pritchard on AI improving decisions
Duncan Pritchard, managing director at Commercial Express, shares how the business has cleansed its data and created a virtual underwriting assistant.
Insurers warned against ‘faster horse’ thinking with AI
Aventum, Axa, CFC, Crawford & Company and Dual technology leaders urge insurers to rethink products and operating models, rather than simply use artificial intelligence to improve existing processes, in the latest Insurance Post Podcast.
Hiscox CTO: Insurers must balance AI innovation with control
Hiscox’s chief technology officer Ian Wrigglesworth reveals he has not been able to get clear pricing from Microsoft’s new agentic Copilot Cowork as he says being skilled in data will be the key function for future AI managers.
Dual’s Leavey says HR is key to unlocking AI’s 1600-hour savings
Dual has saved 1600 hours a month using artificial intelligence assistants during the MGA’s first phase of adoption. Director of transformation Louise Leavey argues HR will play a fundamental role in helping employees reshape their jobs as the technology…
Is the London Market ready for widespread AI adoption?
David Sexton, vice president and head of insurance for global growth markets at Cognizant, unpicks the market's uneven investment in artificial intelligence and how focus to-date has been on improving current workflows rather than rethinking how the work…
CFC CUO on why excluding AI is not an option
Nick Line, chief underwriting officer of CFC, says insurers must adapt coverage and their thinking now for how artificial intelligence is reshaping businesses.
Time:To – CyberCube’s Brink on educating customers
In the latest Insurance Post Time:To video, Nate Brink, head of broker sales and account management at CyberCube, explained how brokers should use artificial intelligence so they can spend more time educating customers about their risks.
Walsh on how AI will expand insurance scope
As automation removes friction, Nigel Walsh, global head of insurance at ServiceNow, argues demand for expertise, governance and new forms of insurance is likely to grow rather than shrink.