Why AI won’t fully replace the human touch in insurance
By anticipating customer needs, investing in personalised experiences, and only then utilising the latest in AI technology, Jonathan Roomer, co-founder and head of customer success at YuLife, argues insurers can redefine customer success and generate…
Why cyber insurers need to take a Quantum leap
The rise of quantum computers presents a challenge unlike any the cyber insurance industry has faced before, according to Tim Callan, chief experience officer at Sectigo, who argues proactively adapting policies and services is vital in the face of this…
QBE’s Gudhka shares seven steps to manage GenAI risks
Jaini Gudhka, senior risk manager at QBE, shares the seven steps businesses can take to manage generative artificial intelligence risks.
Hiscox’s Tipper on why creative AI demands respect
Max Tipper, head of media at Hiscox UK, considers whether the media and creative businesses are ready to safely use generative artificial intelligence, and whether insurers are ready to provide the protection these companies need.
Unforeseen impact of generative AI on insurance
Rory Yates, chief strategy officer of EIS, explains why labelling everything as generative artificial intelligence is confusing at best, and at worst could be a very dangerous mistake.
Who is liable if AI in healthcare fails and causes harm?
Law firm DAC Beachcroft’s Simon Perkins and Stuart Wallace reveal what could happen if a claim is made against a healthcare provider that relies on artificial intelligence to spot diseases.
Armilla to tackle AI screw-ups with warranty product
Insurtech start-up Armilla AI has launched an AI product warranty to give companies protection and peace of mind against the risk of issues with the technology.
Four ways insurers can use AI to defeat disruptor rivals
As AI Week draws to a close, Leon Gauhman, co-founder of digital product consultancy Elsewhen, explains how large language models could allow traditional carriers to leapfrog over nimbler insurtech competitors.
Why AI use in insurance legal services is set to accelerate
Simon Murray, head of insurance business services at DWF Law, explains why the use of AI in legal services could soon accelerate.
How AI is improving pet insurance claims
Michael Lewis, founder and CEO of Claim Technology, on the practical application of artificial intelligence for pet insurance claims.
Hiscox on the limitations of AI technology
Regulations, accuracy and ensuring humans are kept accountable are some of considerations insurers have been warned to factor in to ensure success with artificial intelligence.
Have insurers learned from digital missteps as they grapple with AI?
Content Director’s View: A decade ago insurers got very excited about digitalisation; so much so they put it in special silos and created a culture of them versus us. Jonathan Swift asks what lessons might have been learned as they embark on similar…
Professional indemnity insurers raise AI worries
Around two thirds of UK professional indemnity insurers believe the use of AI by professional services firms is increasing their risk of practice, according to a survey by Clyde & Co.
Five key takeaways from Post's AI roundtable
Insurance Post recently gathered together a group of insurance technology experts to discuss the rapid rise of artificial intelligence and how insurers need to position themselves to respond to the changing business landscape. Frances Stebbing recounts…
Marsh helps insurtech to train AI tool ahead of open market launch
AntWorks, a specialist in intelligent document processing, is targeting commercial insurance companies with the launch of Insurants.
How Chat GPT plans to revolutionise general insurance
Insurance Post asked Chat GPT to explain what it will do for the general insurance industry and here is what the generative AI system had to say.
Verisk on testing generative AI platforms
Chris Sawford, Verisk's managing director of claims for the UK, discusses what makes an artificial intelligence trial successful and how the technology helps insurers achieve operational efficiency.
IFB reveals how AI has sped up detection of fraudulent claims
One year on from launching its AI counter-fraud solution, the Insurance Fraud Bureau has revealed how the tool has “elevated” the sector's fight against fraud.
Kennedys IQ on using AI for ‘highly complex’ claims
Karim Derrick, chief products officer at Kennedys IQ, shares how the company is using artificial intelligence for complex claims documents.
Q&A: Robin Gilthorpe and Erez Barak, Earnix
Earnix’s CEO and chief technology officer speak exclusively to Insurance Post about how the company is utilising the power of artificial intelligence and what challenges could lie ahead.
How AI is transforming Aurora’s underwriting
Bijal Patel, co-founder of Aurora, explains how the MGA is leading the way in taking a data science approach to underwriting and what skills insurers need to develop.
Podcast: Should insurers fear or embrace AI?
We will never have an insurance company run by artificial intelligence “without a human in the loop”, according to Bijal Patel, co-founder and chief technology officer at Aurora.
Why cyber insurance’s evolution requires an AI injection
Hartmut Mai, president at Cyberwrite, argues AI is required to produce cyber insurance suitable for today’s business needs.
Principal on how AI is spotting vulnerable customers
Principal Insurance has revealed how it has deployed Xdroid’s artificial intelligence powered solution to report on all speech, email and chat interactions to improve customer outcomes.