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Wakam CEO on why specialist underwriting needs a human pulse

Mark Christer Wakam

As insurers race to automate specialist underwriting, Mark Christer, CEO of Wakam UK, argues technology alone is not enough to deliver fairer outcomes, meet regulatory expectations and better understand risk.

The race to digitise how people buy and use insurance has reached a crossroads where speed of deployment is outpacing depth of understanding. 

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Headcount cuts cost insurance its human headspace

Editor’s View: After years of warning about a war for talent, Emma Ann Hughes reckons insurance bosses should think carefully before winning the cost war by replacing some of the people it spent so long trying to attract with artificial intelligence.

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