KPMG urges caution as AI reshapes insurance claims
Artificial intelligence can transform claims handling, but Matthew Smith, insurance strategy and transformation lead at KPMG UK, says insurers must balance technical innovation with human judgement, governance and ethical oversight.
When crises arrive, people flock to the comfort of others and the same applies to our sector, particularly when it comes to claims.
Despite a rapid rise in the sales of online products, KPMG research
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