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Diary of an Insurer: Waggel’s James Brown

Diary of an Insurer: Waggel's James Brown

James Brown, chief technology officer at pet insurer Waggel, explores how the business will use artificial intelligence, prepares for an endurance bike ride and celebrates getting the claims pipeline down to a record low.

Monday

Waggel is 100% remote so I start the day from my home office, which at the moment is my kitchen table in one of the only habitable rooms in my house. 

I am mid-renovation after buying an east

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