Social media
Cladding campaigners seize on ABI hashtag to highlight 'extortionate' premiums
Leaseholders that have seen their buildings insurance premiums skyrocket as a result of the cladding crisis took to Twitter on Tuesday to highlight what they regard as extortionate practices on the part of the insurance sector.
Analysis: Online Safety Bill changes hailed but no room for complacency
Proposals to add paid for advertising and the offence categories of fraud and financial crime to the Online Safety Bill have been welcomed by the insurance industry but as yet there are no guarantees on the final product.
General Insurance Fraud Committee hopeful on spam advert legislation
The General Insurance Fraud Committee is hopeful that online advertising will be included in the Online Safety Bill, Clare Lunn, director of financial crime at LV GI and chair of the GIFC told Post.
HDI in London market launch; Marsh teams up with Pedalsure; Zurich UK bolsters healthcare offering and BMS in Tysers swoop
For the record: Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Roundtable: Improving quote conversion, retention and profitability in the personal lines market
Adding online payments and ensuring consistent service could be a key differentiator for insurers in winning new business and retaining existing customers. At a recent roundtable sponsored by PayPal an expert panel discussed the need for simplicity and…
Spotlight: Application fraud - Intelligence and a united front bring progress
With a rise in application fraud post-Covid being widely reported, Rachel Gordon asks insurers and brokers how they are using the art of data science to make sure honest policyholders do not suffer.
Spotlight: Digital culture – Claims - the genesis for digital transformation and cultural change
Tim Evershed speaks to insurers about whether there are any digital skills gaps in claims departments, and if so, how they can be filled
Treasury committee seeks answers from big tech firms on economic crime
Treasury Select Committee chair Mel Stride MP has written to Google, Ebay, Facebook and Amazon with a series of questions relating to their policies and actions to combat economic crime, prevent fraud and protect consumers.
No ad budget for whiplash portal as insurers query signposting gaps
Insurers have queried signposting missteps around the whiplash portal as Post can reveal there is no advertising budget to raise awareness.
Spotlight on digital claims: Where next for digital claims?
A recent survey carried out by Post, in association with 360Globalnet, found that the straight through processing of personal lines claims is still not a reality for most insurance customers. However, as Sam Barrett discovers, that number is increasing,…
Q&A: Caroline Wagstaff, London Market Group
In her first interview since becoming interim CEO of the London Market Group, Caroline Wagstaff explains her route to the role, delivering for government, customers, and future talent as well as how she balances the demands of the market-wide body’s post…
Spotlight: Personalisation – what progress has been made?
Customers now expect personalised service, tailored products, and the ability to buy, update and access their policies 24/7. Valerie Hart explores how insurers are moving away from a one-size-fits-all approach because they can’t afford to be left behind.
Pen's Nick Wright on the future of sales and marketing
The pandemic has accelerated the move to digital and remote engagement and forced many transactions online. Nick Wright, chief business development officer for Pen Underwriting, asks if insurance will ever return to good old fashioned face-to-face…
Google reveals FCA authorisation ad rule to target scammers
Google’s decision to only allow regulated firms to place financial services adverts targeting UK consumers has received a measured response from the Financial Conduct Authority, while a law firm has warned the devil will be in the detail.
Aviva tops inaugural ESG scoring index
Aviva achieved the best environmental, social and governance sentiment in the first quarter of 2021, according to a new benchmark from business intelligence firm Alva.
Analysis: The CMCs out of scope
When the Financial Conduct Authority took over claims management company regulation in 2019, it fired warning shots at the sector. Should the regulator’s remit be widened to cover those firms that don’t come under its surveillance?
Treasury Select Committee calls for fraudulent ads to be tackled in Online Safety Bill
The Treasury Select Committee has criticised the government for a “missed opportunity” to tackle fraudulent online adverts and prevent customers being scammed by fake financial products.
FCA Google Ad spending tops £2m in less than three years
A Freedom of Information request by Post has revealed that the Financial Conduct Authority spent over £240,000 on Google Ad words in the first four months of the year, taking the bill since 2019 over £2.1m.
FCA warns Google and social media of legal action over scam adverts
The Financial Conduct Authority has warned social media companies that it will take legal action if they keep publishing scam adverts.
Briefing: Lemonade’s phrenology hangover
Jen Frost reflects on a staggering self-engineered series of events that saw insurtech Lemonade have to deny using outdated and disproven phrenology in its artificial intelligence claims system.
Briefing: Time for Lloyd’s to take the lead on climate change
Climate protesters are becoming a frequent irritation for Lloyd's but, as Pamela Kokoszka explains, they are a piece of a bigger puzzle that the corporation needs to do better to acknowledge and play its part in.
Lemonade refutes activist short seller’s ‘security flaw’ allegations
Lemonade has denied that its website has a vulnerability that could enable people to enter and edit its users’ accounts without providing credentials, as alleged by an activist short seller.
Briefing: Abrdn or Aberdon’t
Standard Life Aberdeen’s Abrdn rebrand has met with consternation and raised eyebrows – time will tell whether it pays off or falls vowel of its own “clarity of focus”.
Two arrested as Extinction Rebellion targets Lloyd’s HQ with fake coal dump
Two people were arrested this morning after climate activist group Extinction Rebellion dumped a large pile of fake coal outside Lloyd’s headquarters, blocking the main entrance to the building.