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Unveiling the future of commercial insurance: education, engagement and technology
In the second instalment of the research series by Insurance Post and Crif, we explore how education, engagement and technology converge to shape a resilient future for commercial insurance.
Preparation is key as insurers look to avoid repeat of 2022’s storm costs
As the Met Office publishes its annual list of storm names for the upcoming storm season, insurers are looking to avoid a repeat of the financial hit the weather brought in 2022.
Synthetic ID fraud - a growing threat to the insurance industry
Synthetic ID fraud is a growing threat, with fraudsters using fake identities to commit crimes, and it is becoming increasingly difficult to detect. Izabela Chmielewska outlines how this impacts upon the insurance industry, and what insurers can do to…
How insurers are tentatively embracing AI
Analysis: Frances Stebbing explores how insurers are using generative AI, while recognising the risks and preparing for the incoming regulation for this type of technology.
Government launches consultation to ban scam calls
Plans to ban cold calls for financial products such as insurance have been set out with the launch of a government consultation.
How travel insurers are helping tourists who stay away from the crowd
Meitav Harpaz, CEO and co-founder of insurtech Pattern, explains how travel insurers are adapting their approach post-pandemic for the growing number of tourists who want to safely distance themselves from crowds.
Best Insurance Employer: The Plan Group
The Plan Group achieved five stars in this year’s Insurance Post Best Employers 2023 list because staff love being part of a business that turns customer input into innovation.
Essex car racer’s insurance claim is fast and fraudulent
An Essex mechanic has had his £30,000 insurance claim for injury thrown out of court after he failed to mention he had previously broken his spine, pelvis, neck, and ankle while banger racing.
Rise of the AI insurers
David Worsfold examines can how artificial intelligence can be used to reimagine the insurance experience for customers, transforming it from a transactional, reactive model to a proactive, more personalised one.
Diary of an Insurer: Markel’s Josh Brown
Josh Brown, head of technology PI at Markel International, proves working in insurance can be fun and games by talking to brokers about a product created for video game developers as well as spending time playing with his two young sons.
Facebook identity crisis hits insurance fraudster with £51K bill
A Barnsley motorist’s fraudulent claim for £15,000 has been thrown out after a Facebook photo proved he knew the “independent” witness to his accident.
Media risks in the digital age
Analysis: David Worsfold examines the implications of the Online Safety Bill for insurers of content creators, publishers, website hosts and social media platforms.
Navigating the impact of the 'cost-of-living crisis' on pet insurance: insights and strategies
Insurance Post, in collaboration with CRIF, recently organised a roundtable to discuss the influence of the current cost-of-living crisis on pet insurance sales and renewals. Izabela Chmielewska reports.
Claims Apprentice 2023: Episode Two – Data Escape Room
Now that the apprentices have been put into two teams, and their names have been decided upon, it is time for the them to tackle their first challenge.
Amanda Blanc, Aviva
When it came to influence and impact in insurance and wider society, nobody came close to Aviva Group chief executive Amanda Blanc in shaking up the industry this year.
Insurers with unsatisfactory websites named and shamed
Insurance companies with websites that fall short of consumer expectations have been named and shamed.
Insurance Post Podcast: How the great resignation made insurance an employee’s market
The activities you post plus the chatter among insurers on Linked In is increasingly playing a role in attracting talent to the insurance industry, according to Verlingue UK, Allianz Commercial and Claims Consortium Group.
Eight insurtech start-ups to watch in 2023
For the eighth year in a row Insurance Post content director Jonathan Swift casts an eye over the insurtech start-up space, and lists a number of firms worth watching over the next 12 months and beyond.
Six key takeaways from Post's digital, data and technology breakfast briefing
Insurance Post recently gathered together a group of insurance technology experts to discuss the digital and data trends and developments the market can expect to gain traction on in 2023 and beyond. Jonathan Swift recounts some of the most notable…
CII finger pointing calls governance into question
Editor's View: Some insurers will have been pleased to see financial planners put in their place by the actions of the Chartered Insurance Institute Group’s board just before Christmas.
Diary of an Insurance Post Editor: Emma Ann Hughes
To give you a taste of one of our new features for 2023 – Diary of an Insurer - here is Diary of an Insurance Post Editor.
Ex-Esure CEO Peter Graham seeks partners for insurtech Kudo
Kudo, the insurtech motor start-up set up by former Esure CEO and Legal & General MD Peter Graham, is seeking partners in the open banking, insurer and aggregator space after falling short in a crowdfunding round.
Insurers scramble to secure Musk's Twitter 'validation'
Leading UK insurers are paying the contentious monthly premium for 'blue check' verification after Elon Musk's Twitter takeover - a privilege that was previously free of charge.
Spotlight: Fraud – Will the cost-of-living crisis lead to more fraud?
With the cost-of-living crisis escalating for many households as winter approaches, the insurance sector is preparing itself for a wave of fraudulent claims from both opportunistic and organised sources. Eleanore Robinson reports.