Property - personal
Big Interview: Chris Knight, Financial Conduct Authority
The Financial Conduct Authority’s new director of insurance, Chris Knight, speaks exclusively to Insurance Post about premium finance, why enforcement action against firms that fail to comply with the Consumer Duty is looming plus whether the watchdog could soon scrutinise ChatGPT.
Aviva stops ‘record levels of claims fraud’ as AI is abused
Aviva stopped “record levels of claims fraud” in 2025, as fraudsters increasingly use AI-generated images and documents to deceive.
Q&A: Preferred’s Lee Sadowski
Having departed Crawford & Company in 2023, Lee Sadowski joined insurance property claims specialist Preferred – a company he had previously tried to buy – as chief strategy officer. Almost two years on he reflects on diversification and achieving zero…
Why insurers need to talk about garden design
Editor’s View: Following a visit to Chelsea Flower Show to admire Flood Re’s Contain the Rain garden, Emma Ann Hughes reflects on why insurers need to talk more about gardens, drainage and flood resilience.
Home insurance market shrinks as product strategies evolve
Although home insurance provider numbers have declined significantly since 2016, Angela Pilley, insight consultant for general insurance at Defaqto, reveals insurers are maintaining consumer choice through expanded product options.
Closing the protection gap for social renters
Despite falling premiums and targeted schemes, two thirds of renters still go without contents insurance. Tom Luckham explores the industry's efforts to close that gap whether the real barrier to greater take-up of contents insurance among renters is…
Aviva to launch first UK ChatGPT insurance app
Aviva is set to be the first major UK insurer to launch an app on ChatGPT, Insurance Post can exclusively reveal.
Sign up to attend the Underwriting Club property meeting
Property underwriting is facing sustained pressure as loss volatility, claims inflation and emerging risks collide with a softening market and increased competition.
Sign up for Claims Club to hear from London Fire Brigade and others
Fire risk in residential and mixed-use buildings is evolving in ways that are not always fully captured by data, models or regulation.
Hidden pipework increasing scale of escape of water losses
Concealed pipework and long-term maintenance gaps are allowing minor escape of water issues to escalate, fresh claims data from McLarens has shown.
Forces set to reshape home insurance pricing into 2026
From climate impacts and subsidence surges to fraud trends, electric vehicle fire risks, regulation and artificial intelligence, Peter Farrelly, chief operating officer of Sedgwick, outlines the key forces set to shape home insurance pricing and…
How modern methods of construction are affecting insurers
As modern construction methods reshape UK property, Jon Thacker, chief commercial officer of Aon UK, explores how insurers can adapt to evolving risks, limited data and rising claims complexity while supporting safer, greener building.
Property insurance pay-outs hit record £4.6bn
Association of British Insurers members paid out a record £4.6bn in property insurance claims during the first nine months of the year.
Is home insurance fit for the future?
How the growing number of claims from floods, fires, and faulty technology has put traditional home insurance policies to the test is the focus of the latest Insurance Post Podcast.
Sparking debate: Lithium-ion risks
The latest episode of the Insurance Post Podcast tackles the growing risks and insurance challenges posed by lithium-ion batteries.
Greater collaboration and data key to beating underinsurance despite peril uncertainty
Greater collaboration between property underwriters and brokers, married with the greater use of AI and data enrichment means the issue of underinsurance is being managed with greater focus than ever before.
Aviva’s Storah flags quick wins with Direct Line
Jason Storah, Aviva’s UK and Ireland general insurance CEO, has outlined early operational wins from the Direct Line takeover, and shared his growth plan for personal, commercial and specialty lines for the latter half of 2025.
Defaqto reveals top car, home, travel and pet insurers
Aviva, Halifax, Coverwise and Sainsbury’s Bank have been named by Defaqto as the top providers for 2025 to 2026 across the four major personal lines of insurance.
Q&A: Kerry McMahon-White, MD of Police Mutual
Kerry McMahon-White, managing director of Police Mutual, sits down with Insurance Post to talk about life as part of Bspoke Group, having moved over from Royal London last year.
Air fryers causing growing numbers of home fires
Air fryers are challenging chip pans in keeping the kitchen at the heart of fire risk in the home, according to data analysis from Aviva and Crawford.
Fairer Finance accuses insurers of penalising poorer families
Consumer group Fairer Finance has accused UK car and home insurers of fuelling a “poverty premium” through opaque and data-heavy pricing models that penalise lower-income households.