Post blog
Blog: Loss adjusters must get ready for new insurance contract law
The Enterprise Bill received royal assent on 4 May and the Insurance Act comes into force in August, both with the proclaimed aim to bring insurance contract law up to date and provide greater clarity for all customers
Blog: New minimum wage increases retail's exposure to claims
The new minimum wage brings new risks to the retail sector, increasing premiums, exposure to claims and reputational risks
Blog: Every click you make
The Insurance Fraud Bureau plays an important role as the central hub for sharing insurance fraud data and intelligence. However, there are new technologies that can help insurers detect during the online quotation process behaviours that may be…
Blog: Ignite cooperation over anti-theft technology
A wave of keyless car theft has reversed the trend of declining claims losses for insurers. To find a solution, the industry should look back to the 1990s
Blog: Why strong IT infrastructure is essential for digital transformation
The digital revolution has arrived in all industries - and insurance is no exception. In today's competitive market, firms need to recognise and understand that as digital technology continues to transform the economy, years of experience in the industry…
Blog: Trolley or dolly? Machines, ethics and liability
The 'trolley dilemma' is a thought experiment from the 1960s that questions the ethical course of action when having to choose between two outcomes
Research editor's comment: Why we're the know-it-alls
Not that long ago I was involved in a discussion about the future of the modern world and was rather astounded to hear myself speak knowledgeably on the various aspects of the topic, compared with the other participants.
Blog: Digital initiatives shouldn't always start with the customer
While attempts to modernise customer-facing technology is laudable, if back-office functions have not been updated it can counterproductive
Lloyd's CEO Inga Beale on Desert Island Discs: Five things we learnt
Desert Island Discs was an important part of my childhood - as were The Archers and Test Match Special - growing up in a radio-obsessed household. However, in the age of podcasts I only dip in and out of the show now if I read about a guest who has been…
Blog: Aggregation of PI claims, a question of interpretation
In April, the Court of Appeal handed down judgment in AIG v OC320301 LLP, a case regarding the aggregation of professional indemnity claims. John de Waal QC of Hardwicke Chambers comments on the ruling that will affect PI insurers' liability
Blog: Proposed whiplash reforms are cynical
Andrew Twambley, founder of Injury Lawyers 4 U and spokesman of Access 2 Justice, reacts to the proposals put forward by Allianz's head of technical claims Sarah Mallaby to clamp down on claims farming.
Blog: Flood Re is a sticking plaster
Flood Re, the scheme launched in early April to provide affordable home insurance for flood-prone regions, has real limitations.
Blog: Digital is changing insurance
Digital innovation is changing the way the insurance industry operates, with providers beginning to embrace developments where technology can make life easier for the consumer.
Blog: Fresca-Judd prompts rethink on landlords' cover
The Fresca-Judd case was good news for tenants - but not for insurers attempting to claim back costs for property damage. What lessons should be learned by landlords and those providing cover?
Blog: Disruption has only just begun
The Next Generation Insurance Network has been providing young professionals with educational and social events in London for the past five years. The network has more than 1500 members from brokers to underwriters, lawyers to consultants.
Blog: Why claims should define our industry
Claims are often described as a shop window but the reality is not always a sparkling experience. What should insurers do to improve claims performance?
Blog: Not anyone can practise as a loss adjuster
Chris Hall, managing director at Questgates, reacts to Chris Sandilands' proposition of an Uber-style service for claims. In his view, freelancers cannot provide the level of expertise and consistency needed for loss adjusting.
Blog: Uber for claims – How the 'gig economy' could disrupt the loss adjusting sector
Chris Sandilands argues that the loss adjusting process is perfectly suited to being disrupted by the 'gig economy', leading to benefits for insurers and policyholders alike. Perhaps most surprisingly, using freelancers for claims surveys could lead to…
Blog: Recall insurance must address car hacking
Vehicles are increasingly connected and far more software-reliant than they used to be. Unfortunately, most insurers offering product recall solutions are unprepared for this new reality.
Blog: How to deal with diminution in value claims
A vehicle suffers a reduction in value the instant it sustains accident damage. The value of that reduction is usually the repair cost
Blog: Customer service lessons from Desmond & Eva
Trying to connect storms Desmond, Eva & Frank to a Slovenian tractor accident and to motor damage claims between two UK insurers beginning with the letter ‘A' sounds more or less impossible.
Blog: Passing backwards onto the next generation
Brokers must adapt to future change and that means making bold decisions when it comes to appointing the right people and bringing them on
Blog: Taking action against climate change
Insurers have an important role to play in taking on climate change, both in terms of providing protection and as investors
Blog: 1980s classic car revival creates hot targets
From the Vauxhall Nova to the Ford Escort MkII, the 1980s classic car market is booming.