Pet insurance
Which? super-complaint shows insurance is a race to the bottom
James Daley, managing director of Fairer Finance, argues Which’s super-complaint lays bare long-standing problems in policy quality, claims performance and comparison-site competition and pushes for better purchase information to halt the industry’s slide toward a race to the bottom.
Q&A: Etienne Legangneux, Vet-AI
Etienne Legangneux, CEO of Vet-AI, discusses the opportunities for the firm’s AI triage tools to assist insurers in reducing claims and retaining customers in an increasingly price competitive market.
Admiral reveals progress on pet insurance ambitions
Pritpal Powar, pet director at Admiral, has shared the insurer is “very close” to its goal of becoming a top five pet provider in the UK.
Big Interview: Mike van der Straaten, Antares
Mike van der Straaten, CEO of Antares, sits down with Harry Curtis to discuss QIC Global’s rebirth as Antares, why it swapped its Maltese entity for a UK one, and its retail strategy.
Admiral argues CMA vet probe could unlock uninsured pet market
Admiral pet director Pritpal Powar has argued the Competition and Market Authority’s investigation into the veterinary services market could help insurers tap into the uninsured pet owner market.
Diary of an Insurer: Staysure’s Simon McCulloch
From strategy sessions to Friday walks with his dog, Staysure Group’s chief growth officer Simon McCulloch shares how he balances a packed schedule of product innovation, trading performance reviews, and big-picture planning with moments to reset and…
Top 100 UK Insurers 2025: Admiral
Admiral has climbed from seventh to fifth place on this year’s Insurance Post Top 100 UK Insurers list, thanks to strong profit growth and the acquisition of More Than's renewal rights.
Top 100 UK Insurers 2025: Direct Line
Direct Line Group remains in third place on the Top 100 UK Insurers List 2025, but will disappear from next year’s rankings as the provider becomes part of Aviva.
Top 100 UK Insurers 2025: Aviva
Aviva Insurance Limited is ranked number 1 and Aviva International Insurance Limited is ranked number 2 once again on Insurance Post’s Top 100 UK Insurers list.
Fairer Finance demands FCA probe into pet cover limits
Fairer Finance has accused pet insurers of adding “deceptive” inner limits to policies marketed as comprehensive, which could leave owners facing thousands of pounds in unexpected vet bills.
IFB expanding into new lines with five-year strategy
The Insurance Fraud Bureau has today launched its five-year strategy in which it plans to bring about a more connected industry in the fight against fraud.
Axa’s road safety initiative; Marshmallow’s migrant offering; Bridgehaven joins ABI
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Insurers should turn to YouTube to demonstrate value
Insurance firms should utilise social media platforms such as YouTube to demonstrate value to customers, delegates at the Defaqto conference have heard.
Blog: Why knowing your customer is critical for pet insurers
Rising costs and growing complaints are testing the UK pet insurance market like never before. CRIF’s Sara Costantini explores how truly knowing customers and their pets can build trust, reduce risk and meet rising regulatory expectations.
ManyPets achieves profitability for the first time
Many Group, the parent company of ManyPets, has reported a profit of £6.25m for the year ending 31 March 2025, after posting a £33m loss in the previous year, Insurance Post can reveal.
Ageas joins Co-op panel; Aon sponsors F1 Ferrari; Descartes hires new CFO
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Why Kafka-length insurance policies need to go
Editor’s View: Fresh from a summer break, Emma Ann Hughes returns to an inbox brimming with industry news and a stark reminder from Fairer Finance that, two years on from Consumer Duty, insurance documents remain as impenetrable as a Kafka novel.
Is the pet insurance market delivering fair value?
As vet bills increase and complaints grow, Sam Barrett explores how the pet insurance sector is responding to consumer confusion, cover gaps, and cost pressures.
UK pet insurance viewed as most expensive in Europe
39% of UK pet insurance customers now say their costs are the highest they’ve ever been, more than double the European average, according to data from Crif.
Aviva’s Storah flags quick wins with Direct Line
Jason Storah, Aviva’s UK and Ireland general insurance CEO, has outlined early operational wins from the Direct Line takeover, and shared his growth plan for personal, commercial and specialty lines for the latter half of 2025.
Defaqto reveals top car, home, travel and pet insurers
Aviva, Halifax, Coverwise and Sainsbury’s Bank have been named by Defaqto as the top providers for 2025 to 2026 across the four major personal lines of insurance.