Motor
RSA's James Gearey on finding the right balance
After a 10-year break from general insurance, James Gearey, managing director of commercial risk solutions at RSA, finds the industry has moved on a lot but still needs to work on responsiveness and communications with customers.
Claims Club Blog: Communication, flexibility and empathy, the keys to claims success
The third Claims Club meet in 2017 focused on getting claims right through communication and customer service. Terry Renouf, consultant at BLM, explains.
Capsicum's Chris Hardcastle on the capacity struggle facing MGAs
Managing general agents are popping up all over the place but capacity is coming under pressure. Chris Hardcastle, managing director of Capsicum Delegated Authority, asks if there is enough capacity to go round.
Aviva’s David Coulthard ad banned by watchdog
An Aviva advert starring ex-Formula 1 racing driving David Coulthard as a taxi driver has been banned for encouraging reckless driving.
The ABI's James Dalton on why the discount rate is not a job done yet
Insurers scored a victory on the discount rate but still have work to do, says James Dalton, director for general insurance policy at the Association of British Insurers.
Motor claims costs hit £2bn in Q2
Motor insurers paid out £2bn in claims in Q2 2017, according to the Association of British Insurers.
Admiral launches home and motor multicover policy
Admiral has launched a Multicover insurance product, combining its car and home insurance into one policy.
M&S Insurance corrects renewal letter to remind customers to shop around
Exclusive: M&S has contacted its general insurance customers to remind them that they can shop around for cheaper insurance, following the introduction of renewal transparency laws.
Ogden decision may not curb reinsurance rate rises, says LV's Treloar
The government’s Ogden decision may not curb expected reinsurance pricing rises, LV general insurance managing director Steve Treloar has said.
Principal Insurance recruits ex-Autonet boss
Principal Insurance has recruited Penny Wardale to the newly created boardroom position of HR, training and compliance director.
Home and motor insurers face £100m bill from GDPR
Home and motor insurers are facing an estimated bill of £100m due to not being able to contact historic customers after the General Data Protection Regulation comes into effect next year.
Blog: How insurers can use data analytics to differentiate their products
Insurers shouldn't use data analytics just to drive efficiencies but also to innovate in terms of risk management, writes Paul Dix, insurance strategy consultant at CGI UK.
Connected and autonomous vehicle testing hub receives £100m government investment
A co-ordination hub for connected autonomous vehicle testing has gained £100m in financial backing from the government's Connected Autonomous Vehicle investment programme in order to develop technology.
Insurers rejoice at new Ogden formula on Twitter
Insurers took to Twitter to express their satisfaction with the new mode of calculation for the discount rate, which the government unveiled today.
Industry welcomes draft reform on Ogden discount rate
Insurers have welcomed government plans to alter the way the discount rate is set in future.
Munich Re Digital Partners to roll out ride-sharing digital platform
Munich Re Digital Partners has entered a partnership with ride-sharing platform Drover in order to provide fleet owners and ride sharing drivers with personalised policies.
Analysis: Repair costs
The questionable practice of marking up at-fault repairs continues, despite resistance in some quarters. Will this status quo ever be challenged?
Analysis: Pet insurance: fetching data
Customer profiling is key to accurately assessing insurance risk, capturing fraud and improving the pet owner’s insurance experience
This week in Post: Thoughts with Texas
The world watched with horror last weekend as Hurricane Harvey made landfall, its high winds bringing devastation to Texas. It’s been downgraded to a tropical storm but the floods from its torrential rains continue to wreak havoc.
Calling all brokers, there is still time to shape the 2017 Underwriting Service Awards
Brokers, there is still time left to shape the runners and riders for this year’s Underwriting Service Awards.
NFU Mutual ranks lowest for digital services in home and motor lines
Just 4% of leading insurers are providing digital services in their claims process within home and motor lines of business.
Insurance Europe responds to Vnuk consultation
Insurance Europe and the Council of Bureaux have issued a joint response to the European Commission’s inception impact assessment on the Refit review of the Motor Insurance Directive.
This Week in Post: Is there a driver on board this truck?
Living in South London, I’m in an on-off relationship with my broadband connection. My unreliable web access is irritating – although it is probably not as bad as in certain rural areas.
Motor premiums to rise while government delays Ogden consultation feedback
The Ministry of Justice’s decision to delay the Ogden consultation feedback may push motor premiums up.