Motor
Octo buys telematics assets of Willis
Octo Telematics will acquire the usage-based insurance assets of Willis Towers Watson, including its Drive Ability solution.
Aviva's Paul Heybourne on driving undisturbed
With technology rapidly changing what cars look like, Paul Heybourne, head of innovation operations for Aviva, maps the motoring landscape of the future.
Top UK insurers 2017
Hit by a negative discount rate, the top 100 UK insurers reported a combined underwriting loss last year. What other challenges has the market faced?
Motor MGA Hawkwell in run-off following Ogden rate change
Exclusive: Motor managing general agent Hawkwell could close its doors at the end of March as a result of lost capacity from the Ogden rate changes.
Research: Focus on fraud
What does a Greek merchant in 300BC delivering corn on a cargo ship have in common with nearly one-tenth of today’s UK population? The answer is insurance fraud. Michèle Bacchus takes a closer look.
Analysis: Rate revision: changes to Ogden
Insurers consider the impact of the proposed U-turn on the Ogden rate
This Week in Post: Deal or no deal?
“You can watch Go Jetters if you let me tie your hair” is the type of deal you sometimes need to strike with your toddler if you want to get things done. Of course, you shouldn’t negotiate with mini-terrorists but there is nothing wrong with a win-win…
Analysis: Broker claims research
Earlier this year, brokers were invited to score insurers on their claims handling, grading different classes of business on their performance from excellent to poor. Jonathan Swift examines the results
Interview: Danny Maleary, Vibe MGA Management
Vibe MGA Management, an independent MGA incubator backed by Syndicate Holding, launched in June. Post sat down to talk with CEO Danny Maleary about his vision for the new venture.
Spotlight: Vehicle hire: What is best practice for today’s insurance market?
A positive customer experience is never more important than at the point of claim. James Roberts, business development director for insurance at Europcar UK, explains how following best practice in replacement car hire can create this.
Spotlight: Motor insurance: What will changes in mobility mean for replacement cars?
Replacement cars face an uncertain future as individual car ownership recedes and mobility changes
RSA's James Gearey on finding the right balance
After a 10-year break from general insurance, James Gearey, managing director of commercial risk solutions at RSA, finds the industry has moved on a lot but still needs to work on responsiveness and communications with customers.
Claims Club Blog: Communication, flexibility and empathy, the keys to claims success
The third Claims Club meet in 2017 focused on getting claims right through communication and customer service. Terry Renouf, consultant at BLM, explains.
Capsicum's Chris Hardcastle on the capacity struggle facing MGAs
Managing general agents are popping up all over the place but capacity is coming under pressure. Chris Hardcastle, managing director of Capsicum Delegated Authority, asks if there is enough capacity to go round.
Aviva’s David Coulthard ad banned by watchdog
An Aviva advert starring ex-Formula 1 racing driving David Coulthard as a taxi driver has been banned for encouraging reckless driving.
The ABI's James Dalton on why the discount rate is not a job done yet
Insurers scored a victory on the discount rate but still have work to do, says James Dalton, director for general insurance policy at the Association of British Insurers.
Motor claims costs hit £2bn in Q2
Motor insurers paid out £2bn in claims in Q2 2017, according to the Association of British Insurers.
Admiral launches home and motor multicover policy
Admiral has launched a Multicover insurance product, combining its car and home insurance into one policy.
M&S Insurance corrects renewal letter to remind customers to shop around
Exclusive: M&S has contacted its general insurance customers to remind them that they can shop around for cheaper insurance, following the introduction of renewal transparency laws.
Ogden decision may not curb reinsurance rate rises, says LV's Treloar
The government’s Ogden decision may not curb expected reinsurance pricing rises, LV general insurance managing director Steve Treloar has said.
Principal Insurance recruits ex-Autonet boss
Principal Insurance has recruited Penny Wardale to the newly created boardroom position of HR, training and compliance director.
Home and motor insurers face £100m bill from GDPR
Home and motor insurers are facing an estimated bill of £100m due to not being able to contact historic customers after the General Data Protection Regulation comes into effect next year.
Blog: How insurers can use data analytics to differentiate their products
Insurers shouldn't use data analytics just to drive efficiencies but also to innovate in terms of risk management, writes Paul Dix, insurance strategy consultant at CGI UK.
Connected and autonomous vehicle testing hub receives £100m government investment
A co-ordination hub for connected autonomous vehicle testing has gained £100m in financial backing from the government's Connected Autonomous Vehicle investment programme in order to develop technology.