Motor
Insurers wasting time and putting public at risk with fruitless CCTV requests
Exclusive: Claims handlers are badgering Traffic Scotland with requests for CCTV footage – but insurers may be pointlessly taking resources away from public safety matters.
Ageas to announce series of distribution deals as it enters personal lines-only future
Ageas is set to unveil a series of new distribution deals throughout 2022 as it continues to double down on intermediated personal lines business following the sale of its commercial lines business to Axa last week.
Inflation impact to 'dominate' personal lines picture: Allianz's Holmes
Inflation will begin to dominate the personal lines rating environment in 2022 as the lingering impact of the pandemic on rates subsides, Allianz Holdings CEO Colm Holmes has said.
Webinar: Transitioning to usage-based insurance - what are the benefits to being in the fast lane of UBI adoption?
Over the last two years insurance customers have had a chance to reflect on what they pay for their motor insurance; and whether they are getting fair value.
MoJ publishes simplified claims portal user guide after previous guidance branded ‘off-putting’
The Ministry of Justice has published a five-step guide to using the Official Injury Claim portal after the previous 64-page long guidance was branded as “off-putting” and “complex” by critics.
Briefing: Is the cooling off period a lie?
I recently had to renew my motorhome insurance. I have my policy with a broker as I view it as slightly more complicated than my car insurance.
Intelligence: Getting FNOL right
Being the very first point of contact is the ultimate aim for insurers when it comes to motor claims but, as Martin Friel finds out, only a change in mindset to truly put the customer experience first is likely to achieve this.
Analysis: Online Safety Bill changes hailed but no room for complacency
Proposals to add paid for advertising and the offence categories of fraud and financial crime to the Online Safety Bill have been welcomed by the insurance industry but as yet there are no guarantees on the final product.
Four-day work week a 'natural step' for motor broker Igo4
Car insurance broker Igo4 has adopted a four-day working week, saying that it made the change out of a strong preference on the part of staff for flexible working that has been emphasised during the pandemic.
Briefing: Sponsoring staff through driving theory tests could mean a result for insurers too
Insurers and motor claims service providers should seize a win-win opportunity by supporting staff through their driving theory tests, sets out Post news editor Jen Frost.
By Miles unveils raft of senior appointments
Pay-per-mile car insurtech By Miles has unveiled a number of senior appointments as it looks to expand its product offering and accelerate growth in 2022.
Q&A: By Bits co-founder, Callum Rimmer
Insurance Post’s commercial editor, Izabela Chmielewska, speaks with By Bits co-founder, Callum Rimmer on the key drivers behind the current growth in momentum when it comes to usage-based insurance amongst policyholders.
Direct Line begins green parts trial; Revolut diversifies insurance offering; RSA to recruit more adjusters; and Sabre strikes solus MGA deal
For the record: Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Zego adds Catherine Barton as chief insurance officer
Insurtech Zego has appointed ex-Bupa executive Catherine Barton as its first chief insurance officer.
Spotlight: Motor trends - will telematics overtake traditions?
Many motor insurers still take a traditional approach to underwriting vehicle risks. With shifting driver habits increasing the demand for telematics, is the industry poised for change? Alex Croydon, managing director, general insurance UK and Ireland at…
Spotlight: Motor trends - the use of data in claims and underwriting
Post and Verisk undertook a survey of the motor market to understand how both underwriting and claims teams are evolving in their use of data and new technology. Padraig Floyd dissects the results and speaks to the market about the findings
Gallagher enters motorcycle and motorhome space with first acquisition of the year
Gallagher has acquired Devitt Insurance Services marking the group’s entry into the motorcycle and motorhome space.
Abacai’s Day Insure pursued for £500,000 plus by M&A advisory firm
Financial advisory firm Imas is seeking at least £500,000 from Day Insure in a suit that has revealed Aviva, PIB, Pikl, Sabre and Vantage were all in the frame to buy the broker.
Zurich’s David Nichols explains why customer communication is key to tackling the global supply chain challenge
The global supply chain challenge has far-reaching implications for every financial sector. David Nichols, UK chief claims officer at Zurich Insurance, details the importance of keeping customers and suppliers both informed and engaged.
Analysis: Illegal e-scooters hit insurer claims reserves to tune of 'hundreds of thousands'
Insurers are already reserving ‘hundreds of thousands’ of pounds for collisions involving third-party private e-scooters – but the vehicles aren’t legal on public roads yet.
Spotlight: Data transformation - What gets measured, gets improved when it comes to customer experience
Building better and more measurable data represents the surest foundation for innovation and improving the customer journey, according to Scott Field, head of international product at Duck Creek Technologies.
EY: investor confidence in UK FS hits new high; James Hallam backs broker start-up; Lloyd's approves insurtech Syndicate and Pen inks £300m QBE deal
For the record: Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Tesco offers refunds after 'misleading information' motor insurance renewal breach
Tesco Bank will refund some motor insurance customers following a breach regarding "misleading information" about no claims bonus protection in renewal letters.
Outlook deteriorating for UK non-life company market: Fitch
The market combined ratios for motor and home insurance will be north of 100% in 2022, Fitch has forecast.