On the back of recent research by Post and Banking Circle – the financial utility – into the banking/payments infrastructure insurance companies use for reconciliation and settlement, Edward Murray sought to discover the most pressing pain points and how…
It's pretty easy to generate a list of challenges facing the insurance sector in 2019 but Ant Middle, chief customer officer at Ageas, believes insurers should be looking to creating new opportunities instead.
Quote manipulation has become a growing challenge for insurers. In a two-part series, CDL partnerships director Nick Jackson takes a look at insights drawn from its data to examine how this information is being used to identify and combat fraud.
The Civil Liability Bill, which aims to transform Britain’s motor compensation culture to create a fairer system for insurance customers and claimants alike, has received Royal Assent today and is now part of UK law.
Many more insurers are allowing customers to renew policies, make claims notifications and track claims digitally compared to last year, according to research by Altus Consulting.
Post has teamed up with telematics broking specialist Igo4 for a new quarterly series looking at the growth and trends in this the sector. To kick things off its CEO Matt Munro looks at who is buying these policies and where they live.
Victims of economic abuse often struggle to access insurance, writes Alice Merry, financial inclusion consultant for Surviving Economic Abuse, explaining what the industry can do about it.
Insurers have cast doubt over the viability of government proposals to reduce insurance premiums for motorists who have signed up to a cyclist awareness course.
Motor insurers have paid £23m to motorists every day of the year so far, Association of British Insurers’ research has found.
Exclusive: Debenhams should review its relationship with Arron Banks-owned Eldon Insurance, following fines over alleged data misuse by the company, campaigners say.
Big data has removed the concept of niche insurance, writes Stuart MacIntyre, chief underwriting officer at First Central Group, explaining how policyholders will benefit in the long run.
Over the past two-and-a-half years, I have written in this column no less than three articles urging insurers to act on the problem of dual pricing.
Citizens Advice has launched a super complaint targeting dual pricing to the Competition and Markets Authority. The complaint is the consumer champion’s first in seven years and shines a spotlight on five key areas: home insurance, mobile, broadband,…
Exclusive: Delegates from the Insurance Association of China will visit the UK on Friday, in the run up to regulatory shifts in the country.
Can a niche insurance user experience be scaled to drive revenue growth? Post, in association with EXL, gathered together a number of insurance industry experts to explain how
Personal lines brokers need to juggle competing requirements to achieve success, writes Brightside CEO Brendan McCafferty, explaining how they can get their basics right.
The current insurance model is 'failure' oriented - paying out on something negative happening. Should the industry reconsider this and reward 'success' instead, asks Geoff Knott, a director at Ninety Consulting
Former Ingenie founder and CEO Richard King has teamed up with Munich Re Digital Partners to launch a new telematics motor provider Ticker in the new year.
Several UK insurers are in discussions over the possible adoption of a device that blocks the physical use of a phone by the driver in a moving vehicle.
Motor insurers must play an active part in the schemes that develop and test autonomous vehicles, despite the many issues that need to be ironed out, writes David Williams, technical director at Axa.
Insurers should have confidence in their supply chain partners to help their business deliver a better customer experience. However, James Roberts, business development director, insurance at Europcar UK, argues many take a short term view believing the…
Consumers might lie online to get cheaper quotes but insurers are using digital technology to detect potential fraud.
In six months’ time, claims management companies will fall under the umbrella of the Financial Conduct Authority.
A self proclaimed ‘little gem’, Sabre literally went public last year with a London Stock Exchange listing. Jonathan Swift caught up with the management team to get under the bonnet of the non-standard motor insurer