Rachel Lam, ombudsman director for insurance at the Financial Ombudsman Service, speaks exclusively to Insurance Post’s Editor Emma Ann Hughes about her work with providers and the Financial Conduct Authority to address the sector’s shortcomings.
A ghost broker who targeted Sudanese nationals living in the UK has been sentenced after LV’s fraud team spotted six motor insurance policies that he took out using false information.
Briefing: The Financial Conduct Authority’s head of insurance Matt Brewis has labelled premium finance a “poor product”, and warned the regulator has “talked about it enough,” hinting at potential action surrounding the practice in the next 12 months.
Trade Voice: Louise Clark, property adviser at the Association of British Insurers, says rising premiums need to be understood within the context of increasing price pressures on insurers.
A court has ruled a dishonest claimant, who faked documents used to submit a £150,000 personal injury claim to Allianz, must cover at least £20,000 of the insurer’s legal bill.
Data analysis: Customer satisfaction with insurance policies is back to July 2018 levels, research by the Chartered Insurance Institute has revealed.
With the Automated Vehicle Bill currently making its way through parliament, Transport Secretary Mark Harper has said vehicles “that have full self-driving capabilities” could be rolled out as early as 2026.
Clint Milnes, chief information officer of Winn Group, insists by working with accident management companies insurers can reduce the cost of motor insurance.
Insurance Post can reveal that Copart has been appointed the lead salvage agent for the Luton Airport fire operations when demolition of the car park commences.
The latest Financial Ombudsman Service data, published today, shows a spike in motor insurance cases caused by valuation disputes, customer service issues, and delays in payouts.
A former RSA employee, who stole customer details and sold the information to claims management companies, has been jailed.
Editor’s View: Emma Ann Hughes urges motor insurers to reflect on the error of their essential motor policy-pushing ways, and show the regulator and the ombudsman their willingness to change now.
Insurance Post can reveal Unison has entered into a partnership with LV, in which the insurer will provide the trade union's members with home, travel, and pet insurance.
Andrew Ballard, product principle of LexisNexis Risk Solutions, considers the perfect storm in motor insurance and explains why vehicle build and specification data can help providers see clearly through the clouds.
Following its recent win in the Customer Experience category at the 2023 British Insurance Awards, Policy Expert CEO Steve Hardy shared his thoughts on what made it stand out.
A familiar face, and a packed onboarding diary introducing new colleagues, help James Rawstron, director of underwriting at Inshur, to get to grips with his new employer.
Potential indicators of a fraudulent claim submitted during the cost-of-living crisis were revealed during the latest Insurance Post Podcast.
Liz Tytler, head of claims at Movo Partnership, is the reason you have cow signs with horns and udders, plus she is a Dancing Queen - so long as she has had a drink.
Content Director’s View: With the political parties preparing for the next general election, Jonathan Swift mulls whether Labour Shadow Transport Secretary Louise Haigh’s promise to go on the offensive over the costs of motoring might have unintended…
While the Association of British Insurers has claimed it is “too early” to estimate the insured cost of a fire at London Luton Airport. LV, Ageas and Aviva have confirmed how they will be handling motor insurance claims caused by the blaze.
Proposals to change the way medical reports are sourced and disclosed in road traffic injury claims would be a “backwards step” for the process, according to the Association of Personal Injury Lawyers.