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Digital Bar Quarterly: Digitalising claims – it’s not all about FNOL
An insurer can have brilliant digital first notification of loss process, but if it is not developing digital capabilities to underpin other processes, it will still be offering a largely manual service.
A-Plan targets £1bn GWP within four years
A-Plan Group is aiming to break the £1bn gross written premium barrier within the next four years, CEO Carl Shuker told Post.
ABI and Flood Re call for greater flood defence maintenance spending
The Association of British Insurers and Flood Re have urged the government to increase spending on maintaining flood defences, claiming that river flood walls and embankments provide £568m worth of protection annually to at-risk communities.
Tackling climate change top of ABI agenda, says Huw Evans
The Association of British Insurers has been working hard on an industry roadmap for tackling climate change and is aiming to publish its findings on 7 July, director general Huw Evans told the audience of the Post LIVE annual conference.
Wefox could have raised $1bn say co-founders
Insurtech Wefox could have raised over $1bn (£706m) but chose to close its series C funding round at $650m, its co-founders told Post.
Hiscox’s Tim Slattery on fast changing customer lifestyles demanding an agile response
Tim Slattery, personal lines underwriting manager for Hiscox UK, argues the industry needs to both listen to what home policyholders need now and have the forethought to provide what customers don’t yet know they’ll need.
FCA price walking ban to go live in January
The Financial Conduct Authority has confirmed that its ban on price walking, intended to eliminate the so-called ‘loyalty penalty’, will come into effect on 1 January 2022.
Aviva faces leaseholder ire over mounting fire safety concerns
Aviva has drawn anger from leaseholders in residential properties owned by an investment fund over the management of fire safety issues.
Trade Voice: ABI’s James Dalton on insurers adapting to the new normal
James Dalton, director of general insurance policy at the Association of British Insurers, explains the steps the industry has taken to embed pandemic pledges beyond the end of lockdown.
Zurich argues fraud allegations ‘mischaracterise’ its role in defective Swansea housing development
Zurich has denied that it acted fraudulently in connection to inspections it undertook of a defective development in Swansea, saying the checks were carried out for the purpose of deciding whether to insure the building against future faults and not to…
Blog: Gearing up for the FCA’s pricing reforms
Tony Tarquini, director of insurance EMEA for Pegasystems, considers the IT hurdles that insurers face in getting ready for pricing practises reforms – and why he believes they need to be ready to make rapid changes in the future.
Q&A: Bart Patrick, Duck Creek
Bart Partick, managing director for Europe at Duck Creek, tells Post about how old treacle-like tech systems are crippling the industry, the problems with updates and the need for insurers to adopt software-as-a-service. Along with assessing the rise of…
RAC sets up own broker to help hit £300m GWP target
RAC has launched its own in-house insurance intermediary as part of a package of measures to hit targets of £300m of gross written premium and one million customers in 2023.
Blog: How technology will help insurers shift the claims experience for customers
Amy Brettell, Zurich head of customer, UK claims, considers the evolving role of technology in claims handling.
Aviva completes 'refocus' with sale to Allianz; Axa and Tesco join forces; Chubb takeover rebuffed and Bought By Many enters US
Post wraps up the major insurance deals, launches, investments and strategic moves of the week not covered elsewhere on www.postonline.co.uk
Digital Bar Quarterly: Chasing pack strive to overtake Aviva in scramble for digital services, with Admiral and More Than leading the way
In the first of a new quarterly column Altus Consulting insurance director Mark Andrews dissects the data from its Digital Bar to highlight the lack of uptake of data enrichment to enable quick quote for direct customers, with many journeys still…
Insurers granted extra time for some pricing practices rule changes
The Financial Conduct Authority is set to grant firms until the end of 2021 to implement some of its pricing practices reforms.
Q&A: Bill Pieroni, Acord
Bill Pieroni, CEO of global standards setting body Acord, discusses the findings of its research into UK personal lines websites and who is improving and why. He also tackles how the Covid-19 pandemic will change the market, reflects on his achievements…
Brightside’s Brendan McCafferty on digital, scale and success
The Covid-19 crisis has turbo charged the market to make digital changes in months rather than years but there is still more to be done for brokers to stay relevant, says Brendan McCafferty, CEO of Brightside Group.
Esure CEO says PCWs remain key to ambition to be UK's pre-eminent digital insurer
Price comparison websites remain integral to Esure’s plans to be the UK’s “pre-eminent digital insurer” despite fears their market share could shrink after regulatory intervention, CEO David McMillan told Post.
Consumers put IPT almost bottom of the list for Budget tax rise targets
Exclusive research by Consumer Intelligence for Post has revealed that the UK public would support increases in almost any other tax ahead of insurance premium tax if the Chancellor opts to bring in rises to help pay for the costs of battling the Covid…
Briefing: IPT – good news in the data but reasons for concern remain
The only doubt around the bill to pay for fighting the Covid-19 pandemic is just how big it is, considers Post senior reporter Emmanuel Kenning.
Briefing: Ex-Aviva CEO Mark Wilson's insurtech electric dreams
Mark Wilson might have not quite managed to turn Aviva into the 320 year old disruptor he had hoped, but Post content director Jonathan Swift reasons he might have more luck scratching that digital itch with his latest venture Abacai, even in a soft…
FCA mulls timeline for dual pricing fix following consultation
The Financial Conduct Authority is reconsidering the implementation period for its dual pricing remedy proposals following consultation with the industry.