Home insurance
Direct Line CEO reveals plan to get business ‘back on track’
Direct Line Group’s CEO, Adam Winslow, has claimed the insurer has “strong foundations to build on”, adding the motor business had “turned the corner”.
LV’s checks catch serial travel insurance fraudster
A man who changed his name multiple times by deed poll and used the identities of his family and friends to make bogus travel insurance claims worth an estimated total of £75,000, has been sentenced.
Direct Line aims to cut costs by £100m following £189m loss
Direct Line CEO Adam Winslow has revealed plans to slash operating costs by £100m by the end of 2025 after the business made a £189.5m loss in 2023.
Big Interview: Nick Turner, NFU Mutual
Nick Turner, group CEO of NFU Mutual, sits down with Harry Curtis to explain the insurer's growth ambitions, what it's like running a mutual, and how it serves rural communities.
Could premium finance face Gap-like FCA action?
After the Financial Conduct Authority’s Matt Brewis labelled premium finance a “poor product”, Scott McGee examines if the industry has done enough to defend this method of paying for insurance or whether the regulator will soon feel forced to clamp down…
Pet insurers with satisfied customers revealed
Data analysis: Fairer Finance’s latest consumer survey reveals the pet insurers with the most extremely satisfied customers and examines the lessons providers need to learn from the Financial Ombudsman Service increasingly ruling in favour of complaining…
Admiral CEO shares electric vehicle ambitions
As Admiral reported pre-tax profits of £597m from its UK insurance operations in 2023, CEO Milena Mondini De Focatiis revealed to Insurance Post the insurer’s ambitions to be a “leader in electric vehicles.”
Ageas mulls £3.1bn bid for Direct Line
Ageas has confirmed that it is in the “preliminary stages” of considering a £3.1bn bid for Direct Line.
Admiral partners with Google Cloud for new products
Admiral has struck a deal with Google Cloud, which will see the technology giant host the provider’s policy management and billing platforms plus use generative artificial intelligence to produce new products and services.
Impact of hidden plastic pipework on claims costs laid bare
Analysis of more than 3000 escape of water claims by McLarens found that “trace and access” cover was required in more than half of all claims (51%).
Google searches show landlord concerns about cover
Data analysis: In the last year, research by Confused.com’s home insurance experts revealed more than 8,000 people in the UK Googled “What does landlord insurance cover?”
Was the Amazon Insurance Store doomed from its launch?
Briefing: After 15 months, the Amazon Insurance Store is coming to an end. Scott McGee asks the question: ‘What went wrong?’ and ‘Was it doomed from the outset?’
Man sentenced over 45 bogus claims for broken TVs
Cross-industry checks have led to a man who took out 87 home insurance policies and made 45 bogus claims for broken televisions getting a suspended sentence.
EV motorists being charged twice for same cover
Some electric vehicle motorists are being charged twice for the same charging point cover under their home and car insurance policies, Defaqto has warned.
Is Biba right to worry about personal lines broking?
News Editor’s View: After the British Insurance Brokers' Association asked personal lines insurers to commit to the broking channel, Scott McGee looks at what has got brokers spooked, and what action needs to happen in order for a fruitful future.
Tackling the surge in claims settlement delay complaints
With a significant spike in complaints suggesting the home insurance industry is struggling to keep pace with the number of claims it is receiving, Tom Luckham examines what is behind settlement delays and how providers are managing expectations.
Big Interview: Ant Middle, Ageas
After a decade with Ageas UK, its CEO, Ant Middle, speaks to Tom Luckham about the changes he’s witnessed, reflects on 2023, muses on his early dreams of footballing stardom, and shares plans to grow the business in 2024.
Ageas CEO eyes home growth in 2024
Ageas CEO Ant Middle reveals how the personal lines insurer will use real-time pricing technology to boost the provider's home book in 2024.
ABI’s Clark spells out home truths on rising premiums
Trade Voice: Louise Clark, property adviser at the Association of British Insurers, says rising premiums need to be understood within the context of increasing price pressures on insurers.
Insurers’ Review of the Year 2023
While 2023 will be remembered as a difficult year for insurers due to consolidation, capacity restrictions plus new regulatory rules, providers still have high hopes for 2024.
Understanding property underinsurance and its implications
Cos Kamasho, head of product at the Building Cost Information Service, on how horror stories of families finding their insurers won't fully fund a rebuild highlight how all parties need to understand the primary causes of underinsurance.
Admiral reveals plan to grow home and pet books after RSA deal
Following the £115m deal to buy RSA’s direct home and pet business, Admiral’s deputy CEO of UK insurance explains how the business intends to continue to grow these lines.
Sky Protect appoints MD as Poll moves to chair
Insurance Post can reveal Sky has appointed Paul Sweeney as managing director of Sky Protect, the firm's home insurance brand as Matt Poll, pictured, moves to a non-executive chair role.
Ombudsman expects complaints about hollowed out insurance
The Financial Ombudsman Service is bracing for more complaints next year from consumers who didn’t realise cheaper insurance premiums often result in reduced cover.