Creating and retaining loyal customers is a goldmine for businesses. Customers who champion and support a particular brand not only continually strengthen their own relationship but also act as an advocate to other consumers.
Aviva’s UK general insurance business delivered an operating profit of £172m for the first half of 2019, though the result excludes the £45m expense of strengthening reserves following last month’s discount rate decision.
Ageas UK saw a £27.6m bounce as a result of the discount rate change, offsetting large motor losses for the half.
Homeserve Lab’s Leakbot is currently live and working with a wide range of insurers in the UK, Europe and the US. Post spoke to the company’s non-executive chair, former Axa UK CEO and Prudential UK and Europe CEO Mark Wood, to hear about its plans for…
Pricing practices in the home insurance market are under scrutiny and according to Jay Borkakoti, director, home insurance, UK and Ireland, LexisNexis Risk Solutions insurers need to use claims history data to better their understanding of property risk.
The dual pricing noose is slowly tightening around the insurance industry’s neck. Its laudable attempts to escape from the regulatory hangman seem increasingly futile as the pressure is mounting on the Financial Conduct Authority to take action.
Home insurance premiums could rise 22% for new customers if the regulator moves to axe dual pricing, analysts have warned.
Allianz will transfer Legal & General’s general insurance business to LV once it completes its takeover at the end of the year.
Average home insurance premiums have dropped 1.2% in the past year to £134, despite a rise in subsidence claims, according to the latest report.
Urban Jungle, an insurtech targeted at “generation rent”, has raised £2.5m in a seed funding round.
Covéa Insurance saw its underwriting profit slashed to £1.8m in 2018 compared to £12.4m in 2017, as its personal lines business felt the impact of claims inflation and adverse weather.
Insurance customers are increasingly relying on credit to pay premiums, with nearly one in three planning to use more credit this year, research found.
Insurance has a long history but as David Germain, chief technology officer for RSA, explains, the sector still needs to keep up with technology.
US-based insurer American Family Insurance will deploy Neos smart home technology and related products and services to launch smart home protection service in the US.
Zurich UK has announced it has ‘temporarily withdrawn’ from the direct home insurance market, as it explores other options.
LV plans to build on the home book it picked up from Allianz business transfer, despite losses in the segment last year.
The number of fraudulent insurance claims have soared by 27%, fuelled by rises in household and motor fraud.
Exclusive: Mobile phone insurance insurtech So-sure will look to branch out into home insurance early next year and is mulling international expansion.
Generali Italia has launched a three-year growth strategy that will see the company invest €300m (£258m) in its own business, with a renewed focus on digital and tech-driven services and prevention.
A lot has changed at the AA in the five years since Janet Connor, now director of insurance, joined the organisation. She explains to Jonathan Swift how an investment in data and technology – alongside the relaunch of its insurance company and board…
As we draw closer to the start of spring, the UK has seen unseasonably warm weather, with temperatures climbing into the double digits in recent days. But it’s not just the weather that’s heating up.
Ageas UK saw a threefold increase in profitability in its 2018 full year results, reporting a profit of £76.7m compared to £25.4m in 2017.
In the last instalment in our insurtech series, Buzzgroup founder and CEO Becky Downing, reflects on the past 12 months and the story of Buzzvault’s launch.