Home insurance
Regulatory ripple effect of the Which? insurance complaint
The Financial Conduct Authority’s response to Which?’s super-complaint about home and travel insurance, and the regulatory ripple effects now facing the industry, are the focus of the latest episode of the Insurance Post Podcast.
Market must act now to avert undoing of Flood Re’s successes
Trade Voice: Perry Thomas, CEO of Flood Re, calls for the wider insurance market to fully embrace the property flood resilience education challenge and head off the emergence of a new UK flood protection gap.
Big Interview: Craig Bundell, Tesco Insurance
With Tesco Bank now owned by Barclays, Craig Bundell, CEO of Tesco Insurance & Money Services, is carving out a future for his business that includes accelerating growth by using Clubcard data to build frictionless, personalised insurance experiences for…
Blog: Claims standards are tightening, but rebuild costs are the real stress test
Claims handling is under regulatory scrutiny again, but the economics of rebuilding may be shaping home insurance outcomes just as much. In this blog, Matthew Ward, senior surveyor at RebuildCostASSESSMENT.com, explains why sums insured deserve renewed…
How Tesco is using Clubcard data to shake-up insurance
Tesco Insurance and Money Services has revealed how it will leverage one of the UK’s most powerful retail data assets, the Clubcard loyalty programme, to reshape the insurance market.
Throwback Thursday: War opens Lloyd’s; Royal spending
Insurance Post’s Throwback Thursday steps back in time to January 1991 to remind you what was going on this week in insurance history when the Gulf War saw Lloyd’s remain open at the weekend and Royal, now known as Intact, wanted to raise brand awareness.
Blog: Claims standards are tightening, but rebuild costs are the real stress test
Claims handling is under FCA scrutiny, but rebuild factors may be shaping home insurance outcomes just as much, says Matthew Ward of RebuildCostASSESSMENT.com
Hidden pipework increasing scale of escape of water losses
Concealed pipework and long-term maintenance gaps are allowing minor escape of water issues to escalate, fresh claims data from McLarens has shown.
Why insurers should be forced to signpost customers properly
Editor’s View: The Association of British Insurers and British Insurance Brokers’ Association’s signposting commitment is a step forward, but Emma Ann Hughes fears without rules and enforcement too many vulnerable consumers will still be left without…
More than half of UK customers use credit to pay premiums
57% of customers use a form of credit to pay for one or more insurance policies they have, a Premium Credit survey has shown.
Diary of an Insurer: Prestige’s Tim Baxter
Tim Baxter, business development and relationship director at Prestige Underwriting, navigates a week of strategy sessions in Belfast, broker visits in Manchester and London, and home-office conference calls – all in the name of expanding the MGA’s non…
Premiums continue to fall but the winds could change
Both Pearson Ham, and Confused and WTW’s latest data has showed home and motor premiums continuing to fall. However, Pearson Ham suggests the tide is about to change.
Embedding carbon accountability in claims
With extreme weather driving record claims, Ben Blain, head of property at Verisk Claims, explains how insurers must now measure and cut carbon in the claims supply chain in order to turn net-zero ambition into operational reality.
Burst pipes cost Allianz £20m across two years
Allianz paid out £20m for damage caused by burst pipes in 345 claims between the start of 2023 and September 2025.
Why can’t the FCA see and act on the full claims picture?
Editor’s View: Emma Ann Hughes argues the Financial Conduct Authority can either continue to defend its frameworks after Which?’s super-complaint or accept that collecting data is meaningless unless it triggers earlier, tougher and more visible…
Forces set to reshape home insurance pricing into 2026
From climate impacts and subsidence surges to fraud trends, electric vehicle fire risks, regulation and artificial intelligence, Peter Farrelly, chief operating officer of Sedgwick, outlines the key forces set to shape home insurance pricing and…
Insurers Forecast of 2026
Insurers are heading into 2026 well-capitalised, technologically accelerated and increasingly data-driven but softening markets, geopolitical volatility and emerging risks are set to test their resilience in the year ahead.
Why Which?’s super-complaint is a turning point for insurance
Rocio Concha, director of policy and advocacy at Which?, explains why the Financial Conduct Authority’s agreement with its super-complaint marks a critical moment for home and travel insurance, and why swift regulatory action is now essential to improve…
LV looking to relaunch into general insurance in early 2028
Liverpool Victoria Friendly Society is sizing up a potential return to the general insurance market under the ‘LV=’ brand in early 2028, once its exclusivity period with Allianz runs out, Insurance Post has learned.
AIG buys Salford City FC; Prestige x Urban Jungle; Biba’s deputy chair
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
FCA partly rebuffs Which? but widens insurance crackdown
The Financial Conduct Authority has pushed back against parts of Which?’s super complaint about home and travel insurance, but accepted there are clear weaknesses in the market that require further regulatory action.