Home insurance
Petplan named insurer with the most satisfied customers
Petplan, Nationwide Insurance and Saga Insurance are the providers with the most satisfied customers, according to the latest survey conducted by the Institute of Customer Service.
Shifting insurance claims from payout to prevention
As claims costs hit record highs, Fiona Nicolson examines how insurers are increasingly using data, technology and customer engagement to prevent losses before they occur.
Why treating insurance like bin bags is a fraud risk
Trade Voice: Matthew Connell, director of policy and public affairs at the Chartered Insurance Institute, argues treating insurance like any other commoditised purchase could push customers into fraud, wittingly or not.
Guy Carpenter’s restructure; Addept’s capacity; Santam’s claims chief
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Alternative accommodation enters the Consumer Duty era
AirBnBs, hotels, care homes and holidays are among the tailored accomodation options being offered to customers whose homes have been damaged. Marcel Le Gouais explores a shift in claims that puts people before process.
Property-level data reveals hidden flood risk for insurers
Insurers could be “significantly underestimating” their exposure to flood and subsidence risk by relying on regional averages rather than property-level analysis, according to a study by PriceHubble and MIAC Analytics.
AI could kill the insurance renewal habit
Editor’s View: With more than 70% of consumers expecting artificial intelligence to influence their insurance purchases within the next year, Emma Ann Hughes predicts renewals face their biggest disruption right now since the demise of the Yellow Pages.
WaniWani ‘working with every kind of company’ as it raises £6m
WaniWani has raised $8m (£6m) in seed funding and has said it is working with “every kind of company” on their ChatGPT apps.
Aviva expands ChatGPT insurance app
Two months after becoming the first major UK insurer to launch an app on ChatGPT, Aviva has expanded its capabilities to allow customers to obtain a life insurance quote.
Home insurers with the most satisfied customers revealed
Customer trust and satisfaction in home insurance is improving, but Fairer Finance’s latest consumer survey shows claims handling remains weak and vulnerable customers continue to face the poorest outcomes.
Insuring the Birkin boom: risks in plain sight
As iconic handbags appreciate significantly in value, Tim Evershed examines how insurers are adapting to challenges around portability theft risk, valuation volatility and the limitations of traditional home insurance policies to cover the cost of such…
Aviva bets on ChatGPT becoming major sales channel
Aviva expects artificial intelligence-led distribution to become a “material” sales channel for the insurer within the medium-term after becoming the first major UK provider to launch a ChatGPT app.
Why insurers need to talk about garden design
Editor’s View: Following a visit to Chelsea Flower Show to admire Flood Re’s Contain the Rain garden, Emma Ann Hughes reflects on why insurers need to talk more about gardens, drainage and flood resilience.
Are first edition children’s books an insurance risk?
Emma Myrie, lead underwriter at specialist home insurer Homeprotect, warns that valuable children’s book collections are an often-overlooked contents risk that could leave policyholders underinsured.
Co-op Insurance managing director Offord exits
Seven years on from being made managing director of Co-op Insurance and tasked with raising the provider from the ashes, Insurance Post can reveal Charles Offord is exiting the business.
BSpoke’s trading capability; Intact's extension; Ascend's M&A head
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Go Compare unveils ChatGPT app
Go Compare has launched a ChatGPT app for its car, van and home insurance price comparison services.
Brokers lose share as direct insurers tighten grip on aggregator business
Despite cutting prices twice as fast as direct insurers, brokers are losing the battle for customers on price comparison websites, according to research from Consumer Intelligence.
FCA outlines how insurers must up their claims game
The Financial Conduct Authority has warned insurers they must improve claims handling standards and consumer understanding of cover following concerns raised in the Which? super-complaint into home and travel insurance.
Ant Middle, Ageas
Ant Middle, CEO of Ageas UK, has been busy snapping up rivals to grow the personal lines provider significantly in 2025.
Insurer action on loyalty penalty gets public recognition
A growing number of consumers now believe insurers have responded effectively to their concerns about the loyalty penalty, according to data published by the Chartered Insurance Institute.