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Why Which?’s super-complaint is a turning point for insurance
Rocio Concha, director of policy and advocacy at Which?, explains why the Financial Conduct Authority’s agreement with its super-complaint marks a critical moment for home and travel insurance, and why swift regulatory action is now essential to improve consumer outcomes.
False Lego claim dismantled brick-by-brick
A man has been jailed for 28 months following an investigation by the Insurance Fraud Enforcement Department into several fraudulent insurance claims, including false reports of stolen Lego sets.
Ageas and Saga launch first product under partnership
Ageas UK and Saga have today (16 December) announced the launch of the first product under their 20-year affinity partnership.
How modern methods of construction are affecting insurers
As modern construction methods reshape UK property, Jon Thacker, chief commercial officer of Aon UK, explores how insurers can adapt to evolving risks, limited data and rising claims complexity while supporting safer, greener building.
ABI says Which?’s complaint evidence ‘doesn’t reflect reality’
Trade Voice: Chris Bose, director of general insurance and international at the Association of British Insurers, responds to concerns raised by Which? and sets out why practical, proportionate reforms are essential to strengthen trust in the market.
Which? super-complaint shows insurance is a race to the bottom
James Daley, managing director of Fairer Finance, argues Which’s super-complaint lays bare long-standing problems in policy quality, claims performance and comparison-site competition and pushes for better purchase information to halt the industry’s…
Fore! Golf boom drives up risks on and off the fairway
With more people teeing off than ever, David Worsfold examines how golf’s quiet fairways conceal growing exposures and gets to grips with the widening gap in the insurance cover many players and clubs rely on.
Property insurance pay-outs hit record £4.6bn
Association of British Insurers members paid out a record £4.6bn in property insurance claims during the first nine months of the year.
Why Which? submitted an insurance super-complaint
Rocio Concha, director of policy and advocacy at Which?, explains why the consumer watchdog launched an insurance super-complaint in response to persistent failures in claims handling and inadequate regulatory action and argues the system meant to…
Teens see cyber risks clearly – but don’t know insurance basics
Today’s teenagers understand the risks that will shape the insurance market of 2045 but are confused about the cover they need today, research has revealed.
Insurance broker jailed after pocketing customer payments
An insurance broker who diverted payments totalling more than £133,000 into his own personal bank account has been sentenced to more than five years in prison.
Claims fraud interceptions continue to top £1bn
£1.16bn worth of fraudulent general insurance claims were identified in 2024, according to the Association of British Insurers’ latest data.
Axa CIO reveals ROI on AI
Artificial intelligence has resulted in a significant uptick in the number of customers Axa retains, according to the insurer’s chief information officer Natasha Davydova.
Which? names and shames insurers with low claims acceptance rates
Which? has found continued hesitancy from home insurers when accepting claims.
Flood Re CEO confesses scheme ‘failing’ customers on resilience
Flood Re CEO Perry Thomas has said the organisation is “failing” in preparing customers for the resilience needed for the transition to fully risk reflective pricing for flood insurance in 2039.
Ageas x RAC; Starr buys ERS-owner; Allianz's distribution director
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Halloween horror stories haunting insurers
Editor’s View: It’s that spine-tingling time of year again, when the nights draw in, shadows lengthen across Leadenhall Market, and Emma Ann Hughes shares scary stories about insurance.
Loss adjusting evolves as people skills match technical know-how
The traditional role of a loss adjuster as a purely technical expert is rapidly evolving, research from the Chartered Institute of Loss Adjusters has revealed.
Is home insurance fit for the future?
How the growing number of claims from floods, fires, and faulty technology has put traditional home insurance policies to the test is the focus of the latest Insurance Post Podcast.
SMEs lose faith in growth and their insurers
Small and medium-sized business confidence fell to historic lows in the second quarter of 2025 – and their trust in insurers weakened alongside it.
FCA reveals pendulum swing in Gap payouts
The latest Financial Conduct Authority data for fair value measures has shown that, following regulator intervention, more money is being paid out in Guaranteed Asset Protection insurance claims than is coming in through premiums.