Home insurance
Tackling the surge in claims settlement delay complaints
With a significant spike in complaints suggesting the home insurance industry is struggling to keep pace with the number of claims it is receiving, Tom Luckham examines what is behind settlement delays and how providers are managing expectations.
Big Interview: Ant Middle, Ageas
After a decade with Ageas UK, its CEO, Ant Middle, speaks to Tom Luckham about the changes he’s witnessed, reflects on 2023, muses on his early dreams of footballing stardom, and shares plans to grow the business in 2024.
Ageas CEO eyes home growth in 2024
Ageas CEO Ant Middle reveals how the personal lines insurer will use real-time pricing technology to boost the provider's home book in 2024.
ABI’s Clark spells out home truths on rising premiums
Trade Voice: Louise Clark, property adviser at the Association of British Insurers, says rising premiums need to be understood within the context of increasing price pressures on insurers.
Insurers’ Review of the Year 2023
While 2023 will be remembered as a difficult year for insurers due to consolidation, capacity restrictions plus new regulatory rules, providers still have high hopes for 2024.
Understanding property underinsurance and its implications
Cos Kamasho, head of product at the Building Cost Information Service, on how horror stories of families finding their insurers won't fully fund a rebuild highlight how all parties need to understand the primary causes of underinsurance.
Admiral reveals plan to grow home and pet books after RSA deal
Following the £115m deal to buy RSA’s direct home and pet business, Admiral’s deputy CEO of UK insurance explains how the business intends to continue to grow these lines.
Sky Protect appoints MD as Poll moves to chair
Insurance Post can reveal Sky has appointed Paul Sweeney as managing director of Sky Protect, the firm's home insurance brand as Matt Poll, pictured, moves to a non-executive chair role.
Ombudsman expects complaints about hollowed out insurance
The Financial Ombudsman Service is bracing for more complaints next year from consumers who didn’t realise cheaper insurance premiums often result in reduced cover.
Significant growth of non-standard market forecast
More modular homes, climate change plus increased sales of high performance cars will lead to "unprecedented, dynamic growth in the non-standard market," according to a report from Prestige Underwriting.
Big Interview: Nadia Côté and Serge Raffard, Allianz
After being named managing directors of Allianz Commercial and Allianz Personal, respectively, Nadia Côté and Serge Raffard met with Scott McGee to discuss their respective markets, how they have settled in, and where they see their businesses growing in…
Admiral tipped as preferred bidder for RSA home and pet books
Admiral is the preferred bidder for the RSA household and pet insurance books, Insurance Post can reveal.
Axa and Synectics partner; Tesco to offer non-standard home; Markerstudy's three NEDs
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Atec Group chief reveals plan to grow business
Brendan Devine, CEO of Atec Group, has told Insurance Post the foundations are in place to achieve £25m in turnover in 2024 with growth coming from non-standard home insurance.
PL insurers continue to face rising material and labour costs
Both home and motor insurers are continuing to feel the effects of the rising costs of labour and materials, according to reports from Verisk and the Association of British Insurers.
Insurers risk being ‘left behind’ if they don’t share data
Insurers that don’t share claims data with the wider market risk being “left behind”, LexisNexis Risk Solutions’ James Burton has told Insurance Post.
Why cannabis farms are a growing problem for property insurers
Analysis: Fiona Nicolson examines why the illegal cultivation of cannabis is a growing problem for both residential and commercial landlords as well as the wider community.
Home insurance costs continue to rise following ‘worst year on record’
Analysis by Ernst & Young has revealed that home insurance suffered its worst year on record in 2022, and fortunes aren’t about to change.
Five brokers to scrap third-party leasehold commissions
Five insurance broking groups have pledged to stop sharing buildings insurance commissions with landlords and to cap their own fees.
CII young brokers turn to TikTok to fight talent war
The Chartered Insurance Institute’s New Generation Broking Group is turning to TikTok and Instagram to attract fresh talent to the industry.
60 Seconds With... Liz Tytler, Movo Partnership
Liz Tytler, head of claims at Movo Partnership, is the reason you have cow signs with horns and udders, plus she is a Dancing Queen - so long as she has had a drink.
EE to offer consumer electronic insurance
EE is branching out of its smartphone and broadband contract roots by now offering insurance.
Amazon ramping up as the Insurance Store turns one
One year on from the launch of the Amazon Insurance Store, Scott McGee catches up with the world's largest online retailer to discuss progress to date and what the industry can expect going forward.
PL insurers to face ‘double whammy’ to margins in 2024
A report from Bloomberg Intelligence has warned that the margins of UK insurers such as Admiral and Direct Line face a “double whammy” of claims inflation and regulation in 2024.