Home insurance
Should insurers fear Which? super complaint?
Content Director’s View: On the back of the Which? super complaint relating to travel and home insurance, content director Jonathan Swift mulls what the potential outcomes might be and whether it will have as wide an impact as the dual pricing…
Insurers should turn to YouTube to demonstrate value
Insurance firms should utilise social media platforms such as YouTube to demonstrate value to customers, delegates at the Defaqto conference have heard.
Sparking debate: Lithium-ion risks
The latest episode of the Insurance Post Podcast tackles the growing risks and insurance challenges posed by lithium-ion batteries.
Which? makes super-complaint against FCA over insurance failings
Which? has issued a super-complaint to the Financial Conduct Authority, accusing the regulator of failing to tackle persistent problems in the home and travel insurance markets.
Landfill Tax overhaul could push up insurance prices
Peter Wassell, technical director of Sedgwick Repair Solutions, has warned the government’s plan to reform Landfill Tax could have unintended consequences for insurance premiums.
Verisk flags ‘big hole’ in property claims net zero understanding
Head of property claims solutions at Verisk Ben Blain has argued there is a “big hole” in the understanding of scope three emissions within property claims.
Ageas joins Co-op panel; Aon sponsors F1 Ferrari; Descartes hires new CFO
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Why Kafka-length insurance policies need to go
Editor’s View: Fresh from a summer break, Emma Ann Hughes returns to an inbox brimming with industry news and a stark reminder from Fairer Finance that, two years on from Consumer Duty, insurance documents remain as impenetrable as a Kafka novel.
Home Protect ready to roll out AI-powered claims system
Home Protect is getting ready to launch a fraud detection and claims settlement system in September that chief technology officer Dan Huddart has called a “genuine game changer” for insurance.
Is personal cyber insurance at an inflection point?
In the aftermath of cyber attacks on supermarket chains, Marcel Le Gouais finds the industry still needs to enhance consumers’ understanding of the value of personal cyber cover.
Aviva’s Storah flags quick wins with Direct Line
Jason Storah, Aviva’s UK and Ireland general insurance CEO, has outlined early operational wins from the Direct Line takeover, and shared his growth plan for personal, commercial and specialty lines for the latter half of 2025.
Admiral hits record £521m profit and boosts staff awards
Admiral’s profits have continued to soar, with pre-tax profits for its UK insurance business up 61% to £584m compared to midway point of last year.
Verisk warns of ‘perfect storm’ in subsidence claims
Ben Blain, head of property at Verisk UK, has warned of a "perfect storm" in subsidence claims, citing increasing volumes coupled with an uptick in material costs.
Subsidence claims hit £153m in H1 2025
Subsidence-related insurance claims totalled £153m in the first half of 2025, according to data from the Association of British Insurers.
Allianz close to partnering with two more household names
Allianz is closing in on partnerships with two major UK household names as it targets growth, following a half-year in which its top-line performance remained broadly flat year-on-year.
Subsidence is surging yet policyholders remain unaware
Following the warmest and driest spring in more than half a century, Ashley Stevens, senior associate director at building and construction consultancy Brawdia, warns that the insurance industry must shift from a reactive to a preventative mindset on…
RSA researching commercial flood resilience
RSA Insurance, soon to be Intact, has launched an 18-month research project into commercial flood resilience with the University of Hull.
Defaqto reveals top car, home, travel and pet insurers
Aviva, Halifax, Coverwise and Sainsbury’s Bank have been named by Defaqto as the top providers for 2025 to 2026 across the four major personal lines of insurance.
UK only soft spot in Axa’s personal lines pricing growth
Axa Group released its first half of 2024 results this morning (1 August), revealing the UK as the only European personal lines market to report a pricing decline.
Brewis leaves FCA for KPMG
Matt Brewis, the Financial Conduct Authority’s director of insurance, is leaving the regulator to join KPMG UK, Insurance Post can exclusively reveal.
Compare the Market finds pet owners lack home insurance
Compare the Market has today published research that has found more than half (52%) of pet owners do not have sufficient home insurance.
No NatCat respite predicted as property pay-outs increase
Natural catastrophes will not give any respite to insurers in 2025 according to Willis, as UK property pay-outs hit £1.6bn for Q2 2025.
CII’s Connell on how case studies are key to understanding vulnerability
Trade Voice: Dr Matthew Connell, director of policy and public affairs at the Chartered Insurance Institute, says insurers should use case studies, like those from the ombudsman, to better recognise, understand and respond to customer vulnerability.
Air fryers causing growing numbers of home fires
Air fryers are challenging chip pans in keeping the kitchen at the heart of fire risk in the home, according to data analysis from Aviva and Crawford.