Digital Insurance
Ian Penny to take over as chief information officer at Hiscox following Wharton's departure
Ian Penny has been appointed as chief information officer for Hiscox, taking over from Gareth Wharton who is joining a newly formed cyber initiative at the company.
Chubb's Jeremy Miles on the battle between algorithms and service
Last month, The Economist magazine featured a provocative article on disruption of the insurance sector that examined how businesses are using technology to re-engineer the underwriting model.
Blog: How to destroy data securely
As an insurance company, it is absolutely essential to take extra care when destroying documents or materials containing any sort of personal or financial information.
Blog: Next Gen Claims - a perfect storm is looming
Why insurers that recognise and understand the implications of the digital and data revolution will lead the way in building new claims capabilities, stealing a march on competitors.
Ping An invests $1bn a year in technology
Chinese banking and insurance group Ping An is investing around 1% of revenue or $1bn (£800m) a year in technology.
How connectivity can improve our health
By 2020 it is estimated there could be 30 billion connected devices worldwide – more than four devices for every person alive.
Blog: Engaging tomorrow's customers today
Insurance has traditionally been considered a grudge purchase, driven by the legal requirements for cover and a desire for financial protection. Indeed, 41% of respondents in a Consumer Intelligence poll said they thought of insurance as "a necessary…
Blog: The young and the connected, the new face of claims handlers
Businesses in the insurance sector have to deal with change from a ‘new' type of social-savvy policyholder. Engaging and empowering your workforce is the best way to go about it, and technology provides the tools for it.
Blog: Being prepared for a ransomware attack
Imagine this scenario: Your employees walk into the office on a Monday morning, turn on their computers and a message appears demanding payment to access company systems and data.
Cyber regulation: Cyber’s new rules
The tightening of data regulation next year could drive demand for cyber cover and, with the reporting of breaches becoming compulsory, it may help underwriters price this new risk ever more accurately
Pool Re: The changing face of terrorism
The number of terrorist incidents on UK soil has dropped since Pool Re was set up, with Irish republican paramilitary attacks giving way to less frequent strikes by radical Islamic terrorists, however, the threat to the country remains as severe
Interview: Guy Goldstein, Next Insurance
As Next Insurance launches today a chatbot allowing personal trainers to quote and buy insurance via Facebook Messenger, its founder and CEO Guy Goldstein tells Jonathan Swift how the American insurtech start-up plans on revolutionising the SME…
Brightside's Mark Cliff on becoming Mr Digital
I want to be Mr Digital. Frankly, this might be a step too far for many people who know me.
Digital Insurance Collective: AI poses threat to insurance jobs
The financial services industry is at risk of experiencing a job shortage due to the rise of artificial intelligence and related technology.
Blog: Demonstrating value for money
I was intrigued to read the introductory comments made in the Financial Conduct Authority publication in late January about the results of its pilot study into general insurance value measures for a subset of general insurance products.
Claims Club blog: Shaping insurance through digital eyes
The first Claims Club 2017 focused very much on the changing face of insurance through the lens of a number of insurtech entrepreneurs.
Aviva, AIG, XL Catlin and Zurich discuss importance of brand within insurer marketing strategies
Insurers are becoming more sophisticated in their quest to deliver ‘brand value' given the growing number of marketing channels available to deliver their messages.
Aviva's Lindsey Rix on building trust and demystifying insurance
Let's be honest: insurance isn't the most exciting subject and it's often seen as a grudge purchase, something we have to have just in case the worst happens.
Roundtable: The personal lines insurer of the future?
Digital transformation has become a hot topic in the insurance industry in recent years, with insurers becoming increasingly aware of the need to adapt to the changing technological landscape.
Aviva will retrain staff affected by automation roll out
Aviva has asked staff if a robot could better perform their job. If the answer is yes, the company will offer employees the chance to be retrained.
Blog: Usage-based insurance, an untapped opportunity
The growing usage-based insurance market is an opportunity for insurers, but there are some barriers yet to overcome.
RSA's Thomas on how partners can serve your customers better than branches
The future of overseas trading for UK businesses is somewhat clouded by the uncertainty of a post-Brexit world. But what's clear is that it is not just the giants of UK industry that have to grapple with how to work within new rules and channels for…
Week in Post: Moves and booze
For the first time ever, I had to purchase home insurance this week and despite working with the insurance industry, I had no idea how to go about it. So I ended up on an aggregator site.