Data analytics
Spotlight: Vehicle hire: What is best practice for today’s insurance market?
A positive customer experience is never more important than at the point of claim. James Roberts, business development director for insurance at Europcar UK, explains how following best practice in replacement car hire can create this.
RSA's James Gearey on finding the right balance
After a 10-year break from general insurance, James Gearey, managing director of commercial risk solutions at RSA, finds the industry has moved on a lot but still needs to work on responsiveness and communications with customers.
Claims Club Blog: Communication, flexibility and empathy, the keys to claims success
The third Claims Club meet in 2017 focused on getting claims right through communication and customer service. Terry Renouf, consultant at BLM, explains.
Blog: Barriers to disruption and how to hurdle them
Legacy systems and industry culture are preventing incumbents insurers from innovating, writes Jane Disney, financial services industry value engineer at SAP, urging the sector to rethink itself as support services.
Fadata to make more acquisitions as it looks to further penetrate Africa and Europe
Fadata is planning to expand its presence in the European insurance market following on from its acquisition of Munich-based insurance technology specialist Impeo.
Travel claims added to CUE to tackle rising fraud
An industry anti-fraud database will now include details of travel claims.
This Week in Post: A new world of data awaits
I often find myself targeted by banner ads ranging from pizza takeaways, to – inexplicably - elderly toilet aids.
Blog: Claims handlers vs robots
Steve Grieve, chief information officer at Claims Consortium Group, explores whether machines really can take over from humans in a claims environment.
Insurers prepare to tackle grey areas of GDPR as consultation opens
Concerns have been raised in the industry over grey areas regarding the implementation of the General Data Protection Regulation.
Video: Crif's Sara Costantini on data's impact on pet insurance
Sara Costantini, director at Crif Decision Solutions, discusses with Post commissioning editor Cecile Brisson how data could revolutionise the pet insurance market.
Global firms launch blockchain prototype for reinsurance transactions
The Blockchain Insurance Industry Initiative, B3i, will begin market beta-testing of its reinsurance blockchain prototype for reinsurance transactions.
JRW Group eyes expansion as it rebrands as Ripe
The JRW Group has rebranded as Ripe, as the business seeks to expand into further niche lines.
Insurers may be forced to re-write cyber policies in preparation for GDPR
Insurers offering cyber policies may see themselves having to adjust the wording of their cyber policies as the General Data Protection Regulation comes into effect.
CFC Underwriting introduces dark web monitoring tool
CFC Underwriting has launched a dark web monitoring tool for its cyber insurance policyholders.
Home and motor insurers face £100m bill from GDPR
Home and motor insurers are facing an estimated bill of £100m due to not being able to contact historic customers after the General Data Protection Regulation comes into effect next year.
Blog: How insurers can use data analytics to differentiate their products
Insurers shouldn't use data analytics just to drive efficiencies but also to innovate in terms of risk management, writes Paul Dix, insurance strategy consultant at CGI UK.
Legal & General partners with SSP to provide quoting platform for home insurance
Legal & General has partnered with SSP to develop a quoting process which uses big data to provide customers with a home insurance quote in 90 seconds.
Interview: Wrisk co-founder Nigel Barton
Weeks away from launch, Wrisk co-founder Nigel Barton talks to Jonathan Swift about how his business hopes to change the insurance ‘dialogue’, the need for start-ups to forge partnerships with well-known brands, and why it is necessary for the UK to keep…
Analysis: Renewables - Riding out the storm
The risk landscape in renewable energy is constantly changing and underwriters need to exercise proper due diligence, argues Fraser McLachlan, CEO of Gcube Underwriting.
Claims Conference Sydney 2017: four key themes
The inaugural Claims Conference Sydney took place on 29 August. Chairman Andrew Tjaardstra summarises four key themes from the event.
Analysis: How data is changing pet insurance
Telematics and the use of Big Data has been commonplace in the young drivers’ segment of the motor insurance market. Now the same approach to data collection and analysis is being introduced to pet insurance
Analysis: Pet insurance: fetching data
Customer profiling is key to accurately assessing insurance risk, capturing fraud and improving the pet owner’s insurance experience
Blog: How to make your MGA stand out
Managing general agents need to differentiate themselves to boost their income, advises Ed Halsey, sales & marketing director at Schemeserve.
Towergate's Joe Thelwell on lessons in resilience
Towergate has been through some tough times but its advisory CEO Joe Thelwell believes this has shaped the firm for the better.