Data analytics
Analysis: Lloyd's of London going electronic
The challenges of bringing Lloyd’s trading into the 21st century
GDPR: Insurers at risk of losing two thirds of previous customer data due to GDPR
Insurers will have to delete two thirds of data that they hold on customers and risk losing a vital sales pipeline under the General Data Protection Regulations that come into place on May 2018, according to research from Consumer Intelligence.
GDPR: In Depth: The GDPR time bomb
The implementation date of the General Data Protection Regulation is less than a year off but the industry’s attention is elsewhere, with issues like Brexit, the General Election and the discount rate looming large on the horizon.
CPD module - GDPR: Legal Update: How the GDPR is going to change the lives of insurers
Insurers will face stricter data rules but these may help them grow the cyber market, write Mark Estafanous and Kate Payne, solicitor and partner at Elborne Mitchell.
Risk management: Economy 4.0 - Learning to share
The on-demand, sharing and digital sectors - often called Economy 4.0 - bring new risks and challenges for the insurance industry.
Analysis: Making waves: Can AI help the crisis in marine?
Outdated static rating factors and underwriting losses mean the marine market is ripe for disruption. Technology, including, blockchain is set to shake up the sector.
Interview: Simon Walker, 1st Central
It’s been 10 years since motor broker 1st Central launched in the UK, with policies sold exclusively over the phone or the internet. Simon Walker, who became CEO of parent company First Central Group in January, expects online giants like Amazon or…
Analysis: Back to the insurance future
The starting question had far reaching implications: “In 2030, what will the world need protecting from?” To answer that, five cross-industry teams explored the issues involved in an industry innovation challenge.
Hiscox's Tom Dixon on tactical litigation in tech
Tactical litigation is costly, underhand and rife within the technology sector, writes Tom Dixon, head of technology for Hiscox UK and Ireland, explaining how to help policyholders avoid it.
Roundtable: Digital innovation in commercial lines
The terms commercial lines and digital aren't often spoken together - is the problem that the industry doesn't talk about it or is it really not happening in the market?
Blog: Internet of Things - How to realise its full potential
Insurance still lags behind other industry sectors when it comes to the internet of things. HPE Pointnext chief digital officer Mitchell Feldman explains why underwriters across all product lines should consider how it could help them price risks more…
Swinton's Gilles Normand on why brokers can be a guiding digital hand
Swinton CEO Gilles Normand believes brokers can be the Amazon of the insurance market.
Analysis: Supply chains: Pruning supply risks
With supply chains entwined through businesses like ivy, disruption risks are climbing. Under-utilised policy wordings and little-known specialist covers haven’t weeded them out
XL Catlin’s James Tuplin on the liability issues raised by PSD2 and open banking
Open banking throws up some liability questions, explains James Tuplin, head of cyber and technology, media and telecoms – International at XL Catlin.
Analysis: Turning incumbents into insurtechs
Innovation labs, investment vehicles and strategic partnerships; Edward Murray looks at the ways in which insurers are facing up to the challenges of a digital future
Beazley's Raf Sanchez on why GDPR will bring an increase of “non-material” damages claims
Organisations are likely to be faced with data privacy claims, predicts Raf Sanchez, international breach manager at Beazley, warning cyber cover is only part of the solution.
Willis Towers Watson Networks' Sara Fardon on protecting the value of brokers' local expertise
Independent brokers face ever-evolving challenges, which networks can help them take up, argues Sara Fardon, managing director of Willis Towers Watson Networks.
Blog: What Cambridge Analytica means for AI in claims
Insurers and lawyers trying to automate claims through artificial intelligence must be careful not to violate ethical boundaries, explains Andrew Dunkley, head of analytics at BLM, pointing to the Cambridge Analytica scandal as a warning sign.
Interview: Edmund Dilger, Policy Castle
Digital household insurance broker Policy Castle is on the hunt for funding as it looks towards partnering with high street brokers and large insurers.
Insurance data could have been used in Leave campaign, claims whistleblower
A witness to the parliamentary Fake News Inquiry has raised questions over the use of insurance data in the Leave.EU campaign.
Blog: Value your complaints
Artificial intelligence can spot dissatisfaction trends but only good complaint handling will help insurers get value out of those insights, explains Mark Parnaby, managing director of Cynergie, a Davies company.
Blog: Rehab is the GDPR exposure insurers weren’t expecting
Insurers need to make sure their rehabilitation providers comply with the General Data Protection Regulation. Anthony Eeles, chief digital and information officer at HCML, shares his checklist to reduce risks of a £20m fine.