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The case for humanised insurance
Over the last decade, insurers have focused heavily on data and analytics, automation, and digitisation. Perhaps overlooked is a better connection to people.
ARAG SE acquires D.A.S. UK
The ARAG Group and ERGO Versicherung AG, ERGO Group’s property & casualty insurer in Germany, have signed an agreement regarding the acquisition of D.A.S. UK, ERGO’s legal protection insurance business in the United Kingdom.
All things digital
ARAG has made considerable investments to stay at the very forefront of digital legal services. One of the most significant advances has been the creation of the next generation of the ARAG Legal Services website.
Bridging the gap between crime and cyber: Common claims and core coverages
Financial cybercrime disproportionately affects smaller businesses, which are often easy targets due to limited resources.
Extending access to justice against the tide
We’ve just passed ten years since the LASPO (Legal Aid, Sentencing and Punishment of Offenders Act) reforms were implemented, and it is hard to believe that we have also seen 10 appointments to the role of Justice Secretary, since that legislation was…
Government consultation on holiday pay for part year and irregular hours workers
The UK Government has issued a consultation into the calculation of holiday entitlement for part-year and irregular hours workers. Read this short blog to find out more.
Surge in synthetic ID and Al fraud threatens UK insurance
The UK insurance sector continues to experience a surge in fraudulent activities, leading to significant losses for insurers.
Right to work checks - The consequences of getting it wrong
Employers are required to carry out right to work checks before employing an individual to ensure that the candidate they want to employ is legally allowed to carry out the work in question in the UK.
ARAG UK take to the water!
ARAG UK took to the water on June 11th as they participated in the Bristol Dragon Boat Race at Baltic Wharf.
Strong BTE growth pushes ARAG past £60 million mark
Leading legal expenses insurance and assistance provider ARAG has reported another positive result for 2022, the company’s 13th successive year in profit. Read this content to find out more.
The content conundrum: Humanised insurance is as varied as humanity
In order to support humanised insurance, we must understand some key facets of humanity. This blog highlights the conundrum of insurance automation for a software provider and why humanised insurance is as varied as humanity.
AI in insurance: Potential risks and benefits
As insurers strive to stay ahead of fraudsters, artificial intelligence is emerging as a formidable weapon.
Insurance innovators Nordics roundtable: Seizing the ecosystem opportunity
Trust, value and flexibility are the key principles shaping embedded insurance offerings in the Nordics.
Adapting to the Post-Covid landscape: Self service insurance solutions
The insurance industry has seen a shift in customer preference towards self-service portals, due to the rapid rise of tech-savvy customers.
Half-million tribunal backlog is a nightmare for employers and employees alike
The latest data released by His Majesty’s Courts and Tribunal Service make grim reading for anyone who may have to use the employment tribunal system in the foreseeable future.
Exploring the impact of the ‘cost-of-living crisis’ on pet insurance sales and renewals
At a recent roundtable discussion hosted by Insurance Post, in collaboration with CRIF, an expert panel discussed the influence of the current cost-of-living crisis on pet insurance sales and renewals.
Defining humanised insurance technology
How can the insurance industry provide customer experiences that are empathetic and experiences that connect people with higher levels of engagement?
LASPO's legacy is hard to isolate
LASPO certainly took the largest single bite out of the legal aid budget, it is just one chapter in the much longer story of diminishing access to justice.
Humanised experiences are the key
Humanised experiences. This guiding light is the only way insurance can successfully digitally transform to serve its purpose. This blog takes a look at our future through this lens.
Escape of water fraud - hiding in plain sight?
The great freeze at the turn of the year saw a huge rise in fraudulent escape of water claims, particularly from unoccupied properties.
Is your old technology driving up reinsurance costs?
This blog explores how antiquated reinsurance management systems and methods can significantly add to an insurer’s overall cost burden, while limiting their ability to receive more favourable terms from their reinsurers.
The top repetitive and mundane tasks that could be eradicated by switching to a modern reinsurance management solution
Various systems and processes that power reinsurance programs are becoming ill-equipped to handle the rigors of modern reinsurance management.
A conversation with ChatGPT on insurance use cases
As insurers continue to focus on providing more humanised experiences, generative AI technologies such as ChatGPT will likely play a role in the way that people, businesses, and insurers interact.
Three ways to turn personalisation into a competitive advantage for your P&C insurance business
Insurers looking to defend their market positions will need to make the right moves to meet their customers’ growing expectations.