Risk Management
How to transform your contact centre into a fraud prevention hub
This guide looks at how insurers can use contact centre intelligence to detect fraud earlier, disrupt organised crime networks and better protect customers. It explains why contact centres provide a unique window into different stages of fraud and includes real-world customer examples.
Aviva's Michael Yabantu on the value of regional relationships
In this video, Michael Yabantu, managing director of mid-market at Aviva shares insights from the insurer's Broker Barometer survey and ongoing Broker Roadshows. He covers the importance of a strong regional presence in a rapidly changing market, and how…
Summer risk guidance for commercial and personal lines clients
With summer on the way and warmer conditions ahead, what are the risks facing personal lines and commercial lines clients? Aviva’s summer risk guidance provides some top tips for brokers on how to support your clients when it comes to managing seasonal…
Outcome-seeking AI: Insurance’s next platform evolution
Once AI agents are trained across underwriting, claims, policy administration, and customer engagement, something fundamentally new becomes possible. This blog sheds light on why the emergence of outcome-seeking AI marks the beginning of a new phase in…
Roundtable: Can commercial insurers crack the fraud conundrum?
A recent Insurance Post roundtable, held in association with Synectics Solutions, explored whether the sector can overcome historic barriers to improve collaboration and unlock the power of data sharing in the fight against fraud. This content provides a…
Pricing transformation in insurance
Insurance pricing is under pressure to evolve, yet many insurers continue to rely heavily on outdated approaches. Drawing on exclusive survey findings and insight from decision-makers at leading insurers, this report explores the practical realities of…
Howden launches Web3 risk ecosystem
The broking group has expanded its crypto theft insurance product, bringing together specialist vendors across pre-emptive risk management and post-incident recovery.
Regulator interest gives MGAs ‘competitive advantage’
Heightened regulatory interest in the MGA sector could actually help the sector grow, according to Pen Underwriting CEO Tom Downey.
Soft cyber market eroding underwriting discipline
A soft cyber insurance market is leading underwriters to not interrogate clients too heavily lest they lose business, according to Dual UK’s senior cyber underwriter Scott Davies.
Lucy Clarke, WTW
Lucy Clarke leads WTW’s risk and broking business, covering more than 14,000 colleagues across 140 countries.
Jane Kielty, Aon
Jane Kielty, CEO of Aon UK, Ireland and South Africa, is redefining what leadership in insurance looks like in 2026.
Why insurance innovation ambitions keep stalling
A gap is widening between what insurers want to achieve and what their operations can actually support. This blog sheds light on the forces driving the ambition gap within the insurance industry, why automation needs strong foundations and how insurers…
Time: To - Spotlight the importance of regional presence
Aviva’s recent Broker Barometer survey found that almost nine in ten brokers want to work with insurers that have a strong regional presence. Ahead of BIBA 2026, this content sheds light on Aviva’s regional presence and how the insurer is supporting…
Time: To - Be unstoppable together
Brokers are at the forefront of a changing world. And while the pressures are real, so are the possibilities. Ahead of BIBA 2026, Dave Martin, MD, UK commercial and chief distribution officer at Aviva highlights how the insurer is supporting brokers to…
Intelligence behind the fraud patterns that matter
Synectics Solutions’ new Signals report uncovers the critical fraud patterns impacting insurers. Based on insights from National SIRA and the counter-fraud community, this report reveals where hidden exposure is building, how fraud moves across the…
Time: To - Spotlight our digital trading team
Digital trading plays a key role in enabling brokers to quote and bind policies for commercial clients quickly, confidently and with clarity. This video introduces the specialists that support Aviva’s eTrading platforms and help brokers trade simply,…
Time: To - Spotlight speed of service
Speed and quality of service are paramount in order for brokers to deliver on their SME clients’ expectations. Ahead of the BIBA 2026 Conference, this content highlights how Aviva’s experienced SME support team are on hand to provide service levels that…
The performance gap: Your biggest competitive risk
Insurers facing identical volatility are producing divergent results. The differentiator is operating system readiness. This content highlights five specific enterprise performance gaps which are compounded by static operating foundations and three key…
Five operational gaps in insurance
When operating models can't keep pace with real-life volatility, an insurance performance gap opens up. This infographic sheds light on five structural gaps that affect financial performance, executive decision-making, and the customers insurers exist to…
Aon warns tensions are redefining risks
Growing geopolitical volatility, in particular in the Middle East, is exposing insurers and buyers to new risks that should trigger a fresh round of stress-testing, the CEO of Risk Capital for Aon has said.
The urgent question facing your insurance leadership team
Today’s insurance ecosystem is fundamentally different from previous ones, yet the urgent question facing every leadership team remains the same: is our operating model ready for what comes next? This blog outlines why operating model problems are…