Fraud
Zurich fraud probe leads to solicitor being struck off
A City solicitor has been struck off after a fraudulent bicycle insurance claim triggered an investigation by Zurich and resulted in him being placed on the Insurance Fraud Register.
Monitoring telephony channels: are insurers missing the signals?
Fraudsters leave clues long before a claim is made. This content examines whether insurers are making the most of the intelligence hidden in customer calls.
Is a gen AI-enabled fraud tsunami heading for multiple business lines?
Amid an escalation of artificial intelligence-enabled fraudulent claims in the home and motor lines, Marcel Le Gouais explores how insurers are ramping up detection measures and collaborating with police to aid fraudster convictions.
The hidden role of telephony channels in insurance fraud
Voice calls remain a key customer touchpoint – and an overlooked source of fraud intelligence. This content examines how insurers could be using telephony data to detect scams earlier and disrupt organised fraud.
Telephony channels: are insurers missing fraud signals?
Laura Miller examines whether insurers are making the most of the fraud intelligence hidden in customer calls.
Ifed warns crash-for-cash fraud is becoming more targeted
According to the Insurance Fraud Enforcement Department, suspected ‘crash for cash’ fraud is moving towards more aggressive and targeted methods, as drivers are warned about identity data risk.
The hidden role of telephony channels in insurance fraud
Voice calls remain a key customer touchpoint – and an overlooked source of fraud intelligence. Laura Miller examines how insurers could be using telephony data to detect scams earlier and disrupt organised fraud.
Penny Black’s Social Diary: IFB’s birthday and Aviva’s balls
Penny Black has been out and about again, notebook in one hand and canapé in the other, keeping a keen eye on the insurance industry’s more whimsical moments.
FCA bans father and son over client money misuse
The Financial Conduct Authority has banned Alec and Robert Finch from UK financial services, after the High Court found they misused client money at former broker AFL Insurance Brokers.
Jensten’s Scottish presence; Munich Re’s miner product; Uinsure’s panel
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Video Q&A: Smartnumbers’ Tim Burton on ghost broking, synthetic IDs and the growing threat of AI in fraud
In the latest Insurance Post video we caught up with Tim Burton, chief product and success officer at Smartnumbers, to discuss the need to move to proactive – rather than reactive – fraud detection.
Diary of an Insurer: Axa’s Chris Walsh
Chris Walsh, commercial claims director of Axa UK, enjoys time with his two sons, reflects on a comedian-led campaign challenging perceptions of insurance careers and contemplates the evolving role of claims in a risk-driven industry.
Anyone can fake a claim now: Can your claims ledger tell?
Generative AI has not created insurance fraud. What has changed is how easy it has become to produce convincing evidence. This blog highlights how AI has made fraud cheaper and easier and how a connected claims ledger makes it easier for insurers to…
60 Seconds with... QGLaw’s Peter Oakes
Peter Oakes, head of counter fraud and partner at QGLaw, would love to be Liverpool Football Club’s goalkeeper, can’t stand cooking, and is interested in medieval history.
FCA review calls for ‘trusted’ AI agents in insurance
A Financial Conduct Authority review into the use of artificial intelligence has both warned of the amplification of fraud and cyber risks and said “trusted agents” could help consumers through addressing protection gaps as well as switching firms.
How to transform your contact centre into a fraud prevention hub
This guide looks at how insurers can use contact centre intelligence to detect fraud earlier, disrupt organised crime networks and better protect customers. It explains why contact centres provide a unique window into different stages of fraud and…
Supercharging insurance fraud intelligence
This report focuses on the role of the telephony channel in insurance fraud. It explains how fraudsters target insurers across the policy and claims lifecycle, and how greater visibility of caller activity can reveal behavioural and intent signals that…
City calls for insurer uptake in digital verification pilot
Insurers are encouraged to sign up to the pilot phase of a City of London digital verification system, which could save the economy £5bn through fraud reduction and infrastructure gains.
Sign up to watch Allianz and Cuvva discuss how voice channels are enabling fraud
Fraud in insurance is becoming increasingly organised, coordinated and difficult to detect, with bad actors operating seamlessly across channels and exploiting weaknesses at different stages of the policy lifecycle.
Why treating insurance like bin bags is a fraud risk
Trade Voice: Matthew Connell, director of policy and public affairs at the Chartered Insurance Institute, argues treating insurance like any other commoditised purchase could push customers into fraud, wittingly or not.
Ifed steps up fight against spoof insurer websites
The Insurance Fraud Enforcement Department has teamed up with the UK domain registry, Nominet, to prevent criminals spoofing recognised insurance companies online.