Fraud
AI embedding across customer journey will define winners
The insurance industry’s future winners will be providers that deploy artificial intelligence effectively across the entire customer journey to drive repeat business, according to Philippe Knepfler, chief innovation officer at Covéa Affinity.
Allianz catches record number of fraud cases in 2025
Allianz UK identified a record 34,200 fraud cases last year, saving nearly £174m.
Crypto adds a dangerous new twist to insurance fraud
Crypto’s speed and anonymity are making it easier for criminals to disguise fraudulent insurance activity. Fiona Nicolson examines what insurers are doing to rethink detection and governance.
Deepfake fraud is becoming more difficult to spot
40% of people are not able to spot a real image of damage included as part of an insurance claim, as artificial intelligence increases in its ability to deceive.
FCA outlines insurance regulation plans
The Financial Conduct Authority has promised to improve access to insurance, scrutinise claims handling, get to grips with artificial intelligence and cyber risks, plus slash red tape over the year ahead.
Wrisk and Kia; Hiscox's grad programme; Aviva's branch manager
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Ex-copper comes a cropper for defrauding insurance shoppers
Five people, including a former police officer, have been arrested following an operation by the City of London Police, the Insurance Fraud Enforcement Department and the Metropolitan Police Service.
Big Interview: Chris Hall, QuestGates
After more than half a century working his way up from trainee at Commercial Union to CEO of one of the UK’s largest independent loss adjusting groups, Chris Hall’s wife wanted him to consider retiring.
Ecclesiastical sees 20% uptick in fraud detection
Ecclesiastical Insurance’s claims team investigated more than 280 cases of suspected fraudulent activity during 2025, representing a 20% increase on 2024.
What the rise in ghost broking scams means for insurers
Emma Fuller, member of the motor sector focus team at Forum of Insurance Lawyers, outlines what insurers can do to tackle the uptick in ghost broking scams.
Chief claims officer lifts the lid on how Allianz caught £93m of fraud
Allianz chief claims officer Matt Cox has told attendees at the ITC London conference that the insurer was able to create a “hostile environment” for fraudsters without damaging customer experience through using voice analytics technology.
60 Seconds With... Woodgate & Clark’s Ian Stevens
Ian Stevens, director of liability operations at Woodgate & Clark, had to deal with a fraudulent claim involving electric underpants, is far from a pen pusher and can’t tell a lie.
Serial fraudster jailed for exaggerated bag claim
A man has been sentenced to two years in prison after pleading guilty to fraud by false representation and breaching a Serious Crime Prevention Order.
Collaboration is the only way to close the travel claims gap
Mike Brown, head of fraud at law firm Weightmans, argues that without shared claims data, travel insurers remain exposed to opportunistic fraud that costs the industry millions.
State of play: Where UK insurers stand in the fight against fraud
The fraud challenge facing the UK insurance industry is growing. As fraudsters become more sophisticated, insurers are under pressure to respond with stronger detection and prevention strategies. This content sheds light on where UK insurers stand in the…
Claims and Legal Forecast of 2026
The claims and legal sectors stand on the cusp of transformation as we hurtle towards 2026, facing policy reform, accelerating innovation and rising customer expectations in the year ahead.
Insurance Post’s star-studded Christmas Special for 2025
The award-winning Insurance Post Podcast has signed off the year with a Christmas Special featuring industry heavyweights, newsroom favourites and even a CBeebies-style bedtime story.
Insurers Review of the Year 2025
Insurers managed to post profits amid a softening market in 2025, invested in technology and pushed to reaffirm the industry’s vital role in protecting society with the Labour government and regulators.
False Lego claim dismantled brick-by-brick
A man has been jailed for 28 months following an investigation by the Insurance Fraud Enforcement Department into several fraudulent insurance claims, including false reports of stolen Lego sets.
Motor Insurance Taskforce report proves providers call the shots
Deputy Editor’s View: Scott McGee observes the Labour government’s motor insurance taskforce report felt more like a victory for industry lobbying than for politicians or drivers.
Insurance perils of driving home for Christmas
As motorists get ready to celebrate Christmas, Emma Ann Hughes examines the road risks of the festive period, explores accident-prevention strategies, and checks whether insurers’ claims teams are as prepared for seasonal challenges as Santa’s elves are…