Compliance
Ex-FCA expert backs AI to read emails for misconduct
Insurers are likely to ramp up their internal communications monitoring by using artificial intelligence to ‘read’ and understand emails, calls and texts in order to comply with the incoming non-financial misconduct rules, according to a former regulator.
Industry reacts as Renters’ Rights Act becomes law
As the Renters’ Rights Act comes into force, insurers could be facing a more formal, dispute-driven rental market, with an added focus on legal expenses, rent protection and pet cover.
The importance of protecting new homes from climate risks
View from the Top: Jason Storah, CEO of general insurance UK & Ireland, Aviva, muses on the importance of protecting new homes from future climate risks.
Why rural roads remain a deadly blind spot for insurers
With crashes on rural roads far more likely to prove fatal than those in urban areas, Emma Ann Hughes explores how insurers are shifting from simply pricing risk on country lanes to trying to prevent the collisions that lead to claims.
NFU Mutual denies playing catch-up with digital strategy
NFU Mutual has positioned its digital transformation as a long-term strategy to blend technology with its agency model, rather than simply playing catch-up with the rest of the market.
Recalls surge to record highs amid reform drive
European product recall activity has increased for the seventh year in a row, with 15,608 events recorded by Sedgwick across the UK and European Union in 2025.
Five ways AI knowledge management transforms insurance service
Insurers face growing pressure to deliver accurate, compliant answers faster across increasingly complex product lines. AI knowledge management is how leading carriers are rising to that challenge
The fate of insurers’ in-house law firms
David Worsfold examines why insurers originally embraced the in-house legal model, what commercial and regulatory challenges emerged, and why many have since retreated from it.
ChatGPT insurance race: UK’s Malcolm takes on WaniWani
A UK insurtech incubated in Founders Factory is looking to take on US ChatGPT insurance app trailblazer WaniWani by creating an equivalent to Stripe’s standards for e-commerce “to properly unlock” artificial intelligence distribution in personal and SME…
Bridgehaven’s European move; Covéa’s partnership; Axa UK’s general counsel
Weekly Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Industry welcomes ‘common sense’ Mazur reversal
Several insurance law firms have welcomed the successful appeal against the Mazur ruling, with the decision being hailed as "common sense".
Meta and YouTube case creates multi-line risk for insurers
A Los Angeles jury’s decision that Meta and YouTube are liable for harms associated with addictive platform design has far reaching implications for insurers, according to Jonathan Edwards, partner at HCR Law.
Why regulatory alignment is a step in the right direction
Trade Voice: Graeme Trudgill, CEO of the British Insurance Brokers’ Association, says the objectives of the regulator are lining up with the needs of Biba's membership.
FCA and FOS reveal plan to speed-up complaints handling
The Financial Conduct Authority and Financial Ombudsman Service have today (16 March) set out plans to overhaul the UK’s consumer redress framework.
MGAs will ‘welcome’ heightened watchdog interest
Mike Keating, CEO of the Managing General Agents’ Association, has said heightened regulatory interest in the sector is not surprising considering its growth momentum.
Big Interview: Owen Morris, Aviva
After the £3.7bn acquisition of Direct Line Group, Scott McGee catches up with the man responsible for the joint venture, Aviva’s CEO of UK personal lines, Owen Morris.
From admin temp to CEO: One woman's journey and lessons
Suneeta Padda, CEO of Padda Consulting, reflects on her path from temp admin to CEO, juggling family, regulation, and building a thriving consultancy while championing fairness and opportunity.
Q&A: Ashleigh Gwilliam, nCino
Ashleigh Gwilliam, director of insurance at nCino, talks to Insurance Post about life post-acquisition, soft market dynamics, and what the firm has planned for 2026.
What to expect from the regulator in 2026
The latest episode of the Insurance Post Podcast aims to prepare you for the regulatory red tape heading your way in 2026.
Are insurers’ fair value data demands unfair to brokers?
Deputy Editor’s View: After the British Insurance Brokers’ Association once again highlighted the regulatory burden of fair value assessments, Scott McGee asks if insurers are asking too much, and if there is a resolution to the issue.
Are you ready to be stress tested by the PRA?
The regulator’s 2026 dynamic stress test will plunge insurers into a real-time, three-week crisis simulation unlike anything the sector has faced before, forcing firms to prove not just their capital strength but their ability to make rapid, data-driven…