Skip to main content

Post Blog: Christchurch Earthquake - A Loss Adjuster’s Diary

Wheelie bins in Christchurch

Having flown in to assess the latest recovery efforts from the series of devastating earthquakes and aftershocks that have afflicted New Zealand's south island city, Benedict Burke comes face to face with a rather different type of loss.

I arrived in Christchurch early this morning (local time) and have just completed my first update briefing with the Crawford Global Technical Services team in New Zealand.

Our presence here has been part of a Crawford catastrophe consulting programme to work with reinsurers.

However, the hot news here is not that the All Blacks lost to England on Saturday but that masses of wheelie bins are going missing - it reminds me of home in north London!

Thousands of people have disappeared from Christchurch's earthquake-smashed eastern suburbs. But so it seems have their wheelie bins.

A city council staff report reveals that around 9200 wheelie bins are currently unaccounted for at a value of more than NZ$1m (£500 000).

Wheelie bin mysteries aside, Crawford has a team of about 15 international adjusters working with our partners in NZ, taking direct responsibility for some of the most complex claims.

Their task remains massive and, later today, I will be travelling into the city centre - it's actually called the 'Red Zone' but I didn't want anyone to get the wrong idea about how I am spending my time - to view the many heritage buildings we are adjusting.

Got to keep on rolling, so I'm off now to chase the wheelie bin instruction! Sorry, I couldn't resist.

Benedict Burke, senior vice president, global markets, Crawford & Company

Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.

To access these options, along with all other subscription benefits, please contact info@postonline.co.uk or view our subscription options here: https://subscriptions.postonline.co.uk/subscribe

You are currently unable to copy this content. Please contact info@postonline.co.uk to find out more.

NFU Mutual leads motor insurance market

NFU Mutual, LV and Saga are strengthening motor insurance customer loyalty as we race towards 2026 through better claims experiences, according to the latest Fairer Finance research, while others are falling back due to weaker service experiences.

Big Interview: Donna Scully, Carpenters Group

Donna Scully, director and co-owner of Carpenters Group, discusses with Insurance Post the challenges of her upbringing and its positive impact in ensuring both her business and personal causes are approached with kindness.

Which? super-complaint shows insurance is a race to the bottom

James Daley, managing director of Fairer Finance, argues Which’s super-complaint lays bare long-standing problems in policy quality, claims performance and comparison-site competition and pushes for better purchase information to halt the industry’s slide toward a race to the bottom.

Most read articles loading...

You need to sign in to use this feature. If you don’t have an Insurance Post account, please register for a trial.

Sign in
You are currently on corporate access.

To use this feature you will need an individual account. If you have one already please sign in.

Sign in.

Alternatively you can request an individual account here